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Southern Water We monitor social media 8am – 6pm Monday to Friday for billing queries, and 24/7 for everything else.

Social media guidelines

We created our social media channels for a wide audience, to provide help, support, information and ideas. They’re monitored by us and we’re committed to responding in a timely manner to constructive and relevant comments and queries on our channels. Our social media channels are open public forums, and we welcome lively debate - opinions, questions and suggestions. We ask everyone to post in a respectful manner in line with our guidelines. If they don’t, we reserve the right to delete or hide any comment that goes against them. Here are our guidelines:

• Do not post misleading, inaccurate or false information, or links to pages containing misleading, inaccurate or false content.
• Please keep posts friendly and avoid using offensive or abusive language and pictures. This includes swear words, variations of swear words, links to harmful pages, and repeated posts.
• Please do not personally attack our employees or any other member of the public commenting on our page.
• We do not allow comments or posts that disclose information about our employees.
• Your comment is your own. It is your own responsibility to take care of your confidentiality and when sharing sensitive information, please do so via private message.
• Opinions expressed in public comments do not necessarily reflect the official position of Southern Water.
• We reserve the right to reproduce, share or publish any comments made on the public page. All comments from users which go against our guidelines listed above are at risk of deletion. Should someone continue to break the rules or post unconstructive, repetitive posts, we reserve the right to, as a last resort, ban this person from our social media channels.

15/10/2026

Today the Environment Agency has declared Severe Drought in Sussex after prolonged dry weather across the South.

Our teams have carefully managed water supplies throughout the challenging summer months in Sussex and Kent without the need for a hosepipe ban. We continue to work around the clock to keep taps flowing, monitoring flows and levels constantly and moving water around the network to where it’s needed most.

While there's no immediate risk to customer supplies, the prolonged dry weather has impacted some of our water sources. Bewl Water, the largest reservoir in the South East, is around 44% full and below its usual level for this time of year. Although the recent rain has been welcome, we'll need sustained rainfall through autumn and winter to help replenish reservoirs, rivers and groundwater ahead of next summer.

We’re doing everything we can to manage this through tackling leaks, investing in our network and infrastructure and working with customers and businesses to support them in reducing water usage through grants, partnerships and new online tools like our water calculator. It’s important we help protect water resources for the months ahead and use water wisely.

15/10/2026

Independent members bring customer insight and constructive challenge to the issues that matter most.

Hear from Customer Scrutiny Committee Chair, Dan McDonald, about the committee's role and what to expect from tomorrow's meeting on financial resilience.

Watch live Friday 16 October at 11am, or catch up on demand afterwards: https://ow.ly/pqa250ZY2Xh

Our annual Ripple Effect campaign encourages Southern Water employees to take action for the environment by supporting l...
12/10/2026

Our annual Ripple Effect campaign encourages Southern Water employees to take action for the environment by supporting local conservation and biodiversity projects across our region.

Now in its second year, the campaign brings people together to help protect and enhance the places that matter most to our communities. This year saw a record-breaking 518 hours volunteered, with more than 110 colleagues taking part.

Projects included supporting the conservation and habitat improvement at Parkwood Scout campsite, helping develop a new duck pond at Crimsham Farm, and supporting the Eastbourne Downland Group in maintaining and protecting chalk downland habitats.

09/10/2026

Yesterday, we joined partners for the Kent Water Resilience Partnership, led by Kent County Council.

The event brought together water companies, regulators, local authorities, environmental organisations, businesses and farming groups, to discuss the challenges across the county and how we can work together to build greater resilience for the future.

We also shared details of our precautionary response to potential water supply disruption in Kent this year, alongside the more than £300 million investment across the county to help strengthen water supplies between now and 2030.

We're looking forward to continuing to work with partners across Kent and strengthening our collaboration in the months ahead.

06/10/2026

In this latest Team Behind the Tap episode, we're out with our leakage team to see what it takes to find and fix leaks across our region. 💧

Finding a leak isn't always straightforward. Many are hidden underground and difficult to pinpoint. That's why our teams use a range of specialist tools and technology to track them down before repairs can begin.

From experts analysing data behind the scenes to the technicians locating leaks in the field and the crews carrying out repairs, it takes a huge team effort to help reduce water loss, protect supplies and keep taps flowing.

At this year’s Worthing Carnival, visitors got hands-on with our Blockage Buster Challenge, giving them a chance to inve...
30/09/2026

At this year’s Worthing Carnival, visitors got hands-on with our Blockage Buster Challenge, giving them a chance to investigate blockages first-hand. More than half of these blockages are caused by flushable items such as wet wipes and sanitary products. Wet wipes have become one of the biggest causes of sewer blockages with more than 91,000 incidents recorded between 2020 and 2025!

According to the latest estimations from our FOG and Unflushables Team, around 1 billion wet wipes are removed from our sewer network in the Southeast each year. So, with investment in our network including AI monitoring to spot issues before they cause pollutions, our dedicated blockbuster team, and small actions at home, we can help keep sewers flowing and prevent blockages.

Find out more: https://ow.ly/Wtpq50ZT7Ig

We're continuing to restore water supplies to customers in Crawley. Your water should be returning soon, although you ma...
27/09/2026

We're continuing to restore water supplies to customers in Crawley. Your water should be returning soon, although you may experience intermittent supply or low pressure for a little while longer as the network returns to normal.

If you're still without water, bottled water is available from The Hawth Theatre, Hawth Ave, Crawley RH10 6YZ until 10pm.

For updates and advice on what to expect when your water returns, visit https://ow.ly/lA4950ZS0vY

It’s normal when water returns to experience air in the system, bubbles or discolouration. If the water has a brown or black colour, run your tap for a few minutes and it should clear. If this doesn't work, turn the tap off, wait 20 minutes and try again. It’s fine to use your water as normal when your water runs clear.

Sometimes after a network has been emptied air locks can occur either in our pipes or customers’ – running taps for a short while can help bring water through.

If you leave your house, or when you go to bed, please make sure that taps are switched off so that when water does return you don’t experience an accidental flood.

We're currently returning supply to customers in Crawley. If you're still without water, bottled water can be collected ...
27/09/2026

We're currently returning supply to customers in Crawley. If you're still without water, bottled water can be collected from The Hawth Theatre, Hawth Ave, Crawley RH10 6YZ from 5.30pm.

It’s possible that our sites will become busy, so please take care when you visit them.

We’re continuing to deliver bottled water to our most vulnerable customers on our priority services register. If you need our help, call us on 0330 303 0368

For updates about the incident and how we’re working to return your water as quickly as possible, see our website https://ow.ly/W5rK50ZRZnE

🚨 Water supply disruption in Crawley Our teams are continuing to repair the burst water main in Crawley. Your water shou...
27/09/2026

🚨 Water supply disruption in Crawley

Our teams are continuing to repair the burst water main in Crawley. Your water should be returning soon although it’s possible you might have intermittent supply or low pressure for a little while longer. We’re continuing to make bottled water deliveries to our most vulnerable customers on our priority services register. If you need our help, call us on 0330 303 0368.

Bubbles and cloudiness are normal as water returns so please see our website for more details about what to expect.

We’re really sorry for the inconvenience and distress this incident has caused.

What to expect when your water returns: https://ow.ly/mPQ850ZRYTr

27/09/2026

🚨 Water supply disruption in Crawley

We're working to repair a burst water main in Crawley. Due to the burst, customers in the Woolborough Road, Holmcroft, Southgate, Tilgate and Furnace Green areas may be experiencing no water or low pressure while we carry out repairs.

The burst has also caused flooding, resulting in the closure of Southgate Avenue, Crawley Avenue and part of the A23. Please follow local travel advice and avoid these areas where possible.

Our teams are on site and working as quickly and safely as possible to restore water supplies. We're also providing support to some of our customers registered on our Priority Services Register prioritising the most vulnerable and setting up bottled water stations.

For the latest updates visit: https://ow.ly/sMT550ZRYal

We're sorry for the disruption and thank you for your patience.

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Southern House
Worthing
BN13

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