22/10/2026
【Library’s Pick 精選書籍推薦】
最有人味的服務:麗池卡登飯店的極致服務哲學
𝗧𝗵𝗲 𝗡𝗲𝘄 𝗚𝗼𝗹𝗱 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱: 𝟱 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗣𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗖𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗮 𝗟𝗲𝗴𝗲𝗻𝗱𝗮𝗿𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗖𝗼𝘂𝗿𝘁𝗲𝘀𝘆 𝗼𝗳 𝘁𝗵𝗲 𝗥𝗶𝘁𝘇-𝗖𝗮𝗿𝗹𝘁𝗼𝗻 𝗛𝗼𝘁𝗲𝗹 𝗖𝗼𝗺𝗽𝗮𝗻𝘆
Dr. Joseph Michelli著
陳文和譯
全球知名酒店品牌 Ritz-Carlton Hotel 的成功秘訣是什麼？
書中剖析其享譽國際的服務文化與管理智慧，分享如何透過以人為本、重視細節及授權員工回應顧客需求，打造優質卓越的服務體驗。書中同時探討酒店人才培訓、團隊管理及品牌經營的成功之道。🏨✨
What is the secret behind the success of the world-renowned hotel brand Ritz-Carlton?
This book reveals the service culture and management philosophy behind its world-class reputation. It demonstrates how its people-centred approach, attention to details and employee empowerment create outstanding customer service experiences. The book also discusses the key to sustainable success in staff training, team management and brand building. 🏨✨
🔗Read the book：
https://tinyurl.com/45ee6zfp (中文譯版電子書)
https://tinyurl.com/yj4zmktr (英文版紙本書 Call no.: HD57.7 .M525 2008)
#聖方濟各大學圖書館 #方大圖書館 #精選書籍推薦 #酒店管理 #品牌經營
