Grahak Sathi

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Grahak Sathi Working for stronger consumer rights, every day. Grahak Sathi by CERC Only if all these fail than is the method of litigation resorted to.

Individual member’s complaints related to products, services, finance and investment are taken up at CERC and are sought to be resolved through mediation, arbitration and negotiations. Speedy And Out-Of-Court Settlement is the basic objective of the Cell.

08/10/2026

We were honoured to have Shri Tukaram Mundhe, Maharashtra FDA Commissioner Tukaram Mundhe , as the Chief Guest at CERC’s 48th Foundation Day celebration at Ahmedabad University. ✨

An incredible interaction with everyone! From conversations on food safety, regulatory enforcement, and consumer trust to the release of two CERC publications, the celebration reflected our continued commitment to informed, empowered, and protected consumers.

We sincerely thank Shri Mundhe for sharing his invaluable insights on governance, leadership, and public service and for making the occasion truly memorable.

05/10/2026

Unsatisfied with your purchase? Don’t just let it go!

If you have a complaint about a product or service, make sure you keep your documents, receipts and communication records safe. Write to the company with your complaint, clearly explain the issue, and mention your complaint or reference number. Keeping a proper record of your communication can help you pursue your consumer rights and seek a resolution.

Remember: Raise your voice. Know your rights. Be a smart consumer.

02/10/2026

Damaged delivery? Don’t just accept it and move on!

If your online order arrives damaged, defective, or not as promised, remember—you have rights as a consumer. Keep your packaging and proof of delivery, click clear photos/videos, raise a complaint with the seller or platform, and ask for a refund, replacement, or appropriate resolution.

Your money matters. Your rights matter. Speak up, save the proof, and make every purchase count!

30/09/2026

Your data. Your rights. Know what’s changing.

Why now? India’s DPDP Act is being implemented in phases, changing how your digital personal data is collected, used and protected. The next set of provisions takes effect on 13 November 2026, making it important to understand what these changes mean for you and your data rights.

Why it matters: The Act brings clearer rules for how organisations handle personal data, with greater transparency and accountability.

👉 Watch the reel & understand what these changes mean for you.

16/09/2026

The front of the packet is designed to sell. The back is designed to inform.

Before you put that food product in your cart, take a few seconds to check what’s actually inside.

1. Check the ingredient list
2. Look at the serving size
3. Understand the nutrition information
4. Don’t let catchy claims make the decision for you.

Because an informed consumer is a safer consumer.

Save this reel for your next grocery run!

13/09/2026

Before it reaches your shopping cart, let your eyes do the checking.

Ingredients, nutrition information, claims and more — take a moment to know what you’re buying. Because as consumers, what we read matters as much as what we see.

Stay informed. Read the label. Make an informed choice.

🎉 Celebrating 48 Years of CERC!On our 48th Annual Foundation Day, this year’s theme reminds us that effective regulation...
11/09/2026

🎉 Celebrating 48 Years of CERC!

On our 48th Annual Foundation Day, this year’s theme reminds us that effective regulation and strong enforcement are essential to building consumer trust — especially when it comes to food safety.

Building a safer food system requires strong regulation, responsible action, transparency and, above all, consumer trust.

Here’s to continuing our journey of empowering consumers, creating awareness and working towards a safer and fairer marketplace. 💙

A heartfelt thank you to the entire CERC team for your dedication, commitment and continued efforts towards making consumer awareness and protection a reality.

Together, we continue to move forward. 🤝

09/09/2026

Unrealistic expectations or omitted information can be misleading too.

When it comes to food—especially products meant for children—consumers deserve honest, transparent and responsible communication, not promises that create unrealistic expectations.

Read. Question. Check the facts. Stay informed.

If you come across an advertisement that you believe is misleading, write to us at [email protected].

Stay informed. Stay aware. Be a smart consumer. 💡

07/09/2026

Would you trust an advertisement just because it promises quick results?

Claims like “lose 2 kg in a month” may sound tempting, but as consumers, we should always question what’s behind such promises.

A claim can sound convincing—but that doesn’t always make it true.

If you come across an advertisement that you believe is misleading, write to us at [email protected].

Stay informed. Think before you trust. 💡

LG Refuses Rack Replacement Despite Platinum AMCMs. Supreeti Negi approached CERC after the racks of her LG dishwasher d...
03/09/2026

LG Refuses Rack Replacement Despite Platinum AMC

Ms. Supreeti Negi approached CERC after the racks of her LG dishwasher developed significant rusting and damage, despite the appliance being covered under LG’s Platinum Annual Maintenance Contract (AMC).

Despite multiple follow-ups, escalations, and an inspection by an LG technician, the company refused to replace the rusted racks, leaving the consumer’s concern unresolved.

CERC subsequently took up the matter with LG Electronics India Pvt. Ltd. and sought replacement of the damaged racks.

The Platinum AMC covers the parts—so why should the consumer bear the cost of replacement?

The matter is currently pending. We hope LGIndia looks into the consumer’s concern and provides a satisfactory resolution at the earliest.

Address

801, 8th Floor, Sakar/2, Nr. Ellisbridge Police Station, Ellisbridge
Ahmedabad
380006

Opening Hours

Monday 10am - 5:30pm
Tuesday 10am - 5:30pm
Wednesday 10am - 5:30pm
Thursday 10am - 5:30pm
Friday 10am - 5:30pm
Saturday 10am - 12am

Telephone

+9168181600

Website

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