Fish Levy Trust Fund

Jua kali landing site, Kiambere Dam in Embu County.

Kamwana Dam in Machakos County

Kavombo Pond in Machakos County

A service charter is a document that outlines the standards, goals, and commitments that an organization makes to its customers in terms of service delivery. It is a tool that can be used to ensure that customers receive quality services, and it provides a basis for measuring customer satisfaction.
Here are some benefits of a service charter in service delivery:
Transparency and Accountability: A service charter is a transparent and accountable document that clearly outlines the services that an organization provides, the standards of service delivery, and the commitments that it makes to its customers. This transparency helps to build trust between the organization and its customers.
Improved Customer Satisfaction: A service charter sets out clear expectations for customers, which helps to improve their satisfaction with the services provided. When customers know what to expect from the organization, they are more likely to be satisfied with the service they receive.
Improved Service Delivery: A service charter helps organizations to identify areas where they can improve their service delivery. By setting out clear standards and goals, organizations can measure their performance and make improvements where necessary.
Staff Motivation: A service charter provides a clear framework for staff to follow when delivering services. This clarity can motivate staff to provide high-quality services, knowing that they are working towards specific goals and standards.
Effective Communication: A service charter can be used as a communication tool between the organization and its customers. It provides a clear message about the services provided and the organization's commitment to customer service.
In summary, a service charter is a useful tool in service delivery. It promotes transparency, accountability, and customer satisfaction while also providing a framework for improving service delivery and motivating staff. By implementing a service charter, Fish Levy Trust Fund is able to enhance its reputation and build stronger relationships with our customers.

In the public sector, complaints from the public are a common occurrence, and it is important for the public to understand how to make a complaint and what to expect from the complaints process. Here's what the public needs to know about public complaints in the public sector and the address mechanisms that should be followed:
1. What is a Public Complaint: A public complaint is any expression of dissatisfaction with the services provided by a public sector organization or its employees. Complaints may relate to issues such as delays in service delivery, poor quality of service, and mistreatment or misconduct by public officials.
2. How to Make a Complaint: The public should be aware of the procedure for making a complaint, which typically involves filling out a complaint form or writing a letter/email detailing the complaint. The complaint should be addressed to the appropriate authority within the organization and include details of the incident, the date, and the names of any individuals involved.
3. Address Mechanisms: Most public sector organizations have established complaints handling mechanisms that are designed to address public complaints. These mechanisms may include an internal complaints handling unit, an ombudsman, or an independent complaints commission. It is important to follow the correct procedures and submit complaints to the appropriate authority to ensure that they are dealt with effectively.
4. Resolution of Complaints: Once a complaint is received, the relevant authority will investigate and take appropriate action. This may involve an apology, compensation, or changes to policies and procedures to prevent similar incidents from occurring in the future. The public should be informed of the outcome of the complaint and any action taken.
5. Importance of Feedback: Feedback is crucial in improving service delivery in the public sector. Organizations should use feedback from complaints to identify areas for improvement and make changes to policies and procedures to prevent similar incidents from happening again.
In summary, the public should know that they have the right to make a complaint about the services provided by public sector organizations. They should be aware of the procedure for making a complaint and the address mechanism to be followed. Public sector organizations have established complaints handling mechanisms that are designed to address public complaints, and feedback is crucial in improving service delivery in the public sector.

The team embarked on sensitizing fisherfolk in formation of cooperatives in Tana River County. The BMUs visited include Ozi, Chara and Kipini. By forming cooperatives the fisherfolk are able to access funding from the government which can be used to purchase equipment such as boats, fishing gear and other essential tools. Additionally by working together, fisherfolk can pool their resources and expertise to ensure that they have a sustainable source of income.

Cold storage facilities are crucial for the sustainable development of the fishing industry. With proper cold storage facilities, fishermen can preserve their catch for longer periods, reducing spoilage and ensuring that fish retain their freshness.

The Fish Levy Trust Fund recognizes the importance of cold storage facilities and is committed to supporting the development of these facilities in fishing communities. By providing supplementary funding, the Fund helps to improve the livelihoods of fishermen and strengthen the fishing industry.

The team from Fish Levy Trust Fund, Kenya Fish Marketing Authority, Kilifi County Government and the State Department for Co-operatives continues with the activity of formation of BMU affiliated cooperatives in Kilifi County. The team has visited Kuruwitu BMU Takaungu IBMU, Bofa BMU, Uyombo BMU, Watamu BMU and Shella BMU.

The team from Kenya Fish Marketing Authority and Fish Levy Trust Fund pays a courtesy call visit on the Mombasa County Governor, Mr. Abdulswamad Sharif Nassir to brief him on the ongoing exercise of the formations of AFFILIATED COOPERATIVES in Mombasa County.

Deputy National BMU Chairman Mr. Omar Mtengo and FLTF CEO Dr. Beatrice Akunga addressing the members of Bonje BMU - Kwale County on the mandate of the Fish Levy Trust Fund

Stakeholders present during the workshop on Development of BMU AFFILIATED COOPERATIVES at Mkwiro BMU and Shimoni BMU.

The Ag. CEO for FLTF Dr. Beatrice Akunga together with her officers today sensitized BMU members drawn from many landing sites in Migori County about the object of the Fund and the benefits they will reap once its operational. The CEO was joined by KeFS Nyanza/Western Regional coordinator Dr. Christine Etiegni, SDBE&F Nyanza/Western region Coordinator Samson Kidera and National Fresh water BMU Chairman Mr. Tom Guda.