European Consumer Centre Malta

European Consumer Centre Malta

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Information and advice about cross-border consumer rights The ultimate aim of the ECC is to help consumers reach an amicable solution with the trader.

The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network (ECC-Net) with offices throughout all European Union Member States. The aim of the ECC-Net is to help with questions consumers may have concerning their activities in the European market. The objective is to make consumers feel as confident shopping throughout the EU as they do in their country of

26/03/2026

๐Ÿ›๏ธAre you getting a real deal?

Consumers should be able to trust what they see online โ€” But at least 30% of traders display discounts incorrectly during major sales events.

A recent EU-wide check shows that misleading pricing is still common during events like Black Friday and Cyber Monday.

Together with national consumer protection authorities, we examined 314 online traders across the EU and European Economic Area, finding common issues:

๐Ÿ”นArtificial price inflation before sales
๐Ÿ”นMisleading presentation of discounts

National consumer authorities can follow up with traders and ask for necessary changes.

Consumers deserve real dealsโ€”not misleading ones.

26/03/2026
13/03/2026
06/03/2026

๐Ÿšจ Travel Alert โ€“ Brussels Airport & Train Disruptions ๐Ÿšจ

A national strike is expected to affect operations at Brussels Airport on 12 March 2026. As a result, all departing passenger flights have been cancelled, and some arriving flights may also be affected.

โš ๏ธ Train services in Belgium will also be disrupted from 8 March to 11 March 2026.

If you are planning to travel to or through Brussels during these dates, we recommend checking your flight or train status with your carrier before travelling.

โœˆ๏ธ๐Ÿš† Know your passenger rights:
https://eccnetmalta.gov.mt/air-passenger-rights/

04/03/2026

๐—ง๐—ต๐—ฒ ๐—ข๐—ณ๐—ณ๐—ถ๐—ฐ๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐—–๐—ผ๐—ป๐˜€๐˜‚๐—บ๐—ฒ๐—ฟ ๐—”๐—ณ๐—ณ๐—ฎ๐—ถ๐—ฟ๐˜€ ๐—ถ๐˜€๐˜€๐˜‚๐—ฒ๐—ฑ ๐˜๐—ต๐—ฒ ๐—ณ๐—ผ๐—น๐—น๐—ผ๐˜„๐—ถ๐—ป๐—ด ๐—ฃ๐˜‚๐—ฏ๐—น๐—ถ๐—ฐ ๐—ช๐—ฎ๐—ฟ๐—ป๐—ถ๐—ป๐—ด ๐—ฆ๐˜๐—ฎ๐˜๐—ฒ๐—บ๐—ฒ๐—ป๐˜๐˜€ ๐—ฎ๐—ด๐—ฎ๐—ถ๐—ป๐˜€๐˜:

โšช ๐—–๐—ต๐—ฟ๐—ถ๐˜€๐˜๐—ถ๐—ฎ๐—ป ๐—ญ๐—ฎ๐—บ๐—บ๐—ถ๐˜ โ€“ ๐—–๐— ๐—ญ ๐—ช๐—ผ๐—ผ๐—ฑ๐˜„๐—ผ๐—ฟ๐—ธ๐˜€
โšช ๐— ๐—•๐—Ÿ ๐—š๐—ฎ๐—ฟ๐—ฎ๐—ด๐—ฒ ๐——๐—ผ๐—ผ๐—ฟ ๐—ฆ๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—Ÿ๐˜๐—ฑ
โšช ๐—–๐—ผ๐—น๐—ถ๐—ป ๐—ฃ๐—ฎ๐˜ƒ๐—ถ๐—ฎ
โšช ๐—จ๐—ป๐—ถ๐˜ƒ๐—ฒ๐—ฟ๐˜€๐—ฎ๐—น ๐—”๐—ถ๐—ฟ ๐—–๐—ต๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฟ ๐—ฎ๐—ป๐—ฑ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—Ÿ๐—ถ๐—บ๐—ถ๐˜๐—ฒ๐—ฑ (๐—–๐Ÿณ๐Ÿฌ๐Ÿฌ๐Ÿณ๐Ÿญ)

๐ŸŒ https://mccaa.org.mt/section/content?contentId=14047

24/12/2025

๐ŸŽ„ The European Consumer Centre wishes you a Merry Christmas! ๐ŸŽ„

Thank you for following our Advent Calendar!

โœจ For more tips on online shopping and travellerโ€™s rights, visit our website:
๐Ÿ”— https://eccnetmalta.gov.mt/

๐Ÿ’ก Stay informed and enjoy a safe, happy holiday season!

24/12/2025

๐ŸŽ„โœจ Merry Christmas and a Prosperous New Year 2026! โœจ๐ŸŽ„

As we celebrate this festive season, the ECC Malta Team would like to thank everyone for their continued trust and support. May your holidays be filled with joy, peace, and happiness.โœจ

23/12/2025

๐ŸŒ Problem with a company in another EU country, Norway, Iceland, or the UK?

If you canโ€™t resolve the dispute, contact the European Consumer Centre (ECC).

โœ… We provide information about your consumer rights and can help with mediation to find a fair solution.

๐Ÿ”— Get in touch here: https://eccnetmalta.gov.mt/contact-us/

๐Ÿ’ก Donโ€™t face cross-border issues alone, the ECC Net is here to help!

22/12/2025

๐ŸŽ Christmas gift flop? No problem!

In the EU, you have a 14-day right of withdrawal from most online stores.

โœ… Tip: Always check the return policy before sending anything back.

๐Ÿ”— Learn more: https://eccnetmalta.gov.mt/distance-selling-rights/

22/12/2025

๐ŸŽ‰ ECC-Net Malta Newsletter โ€“ Issue 4 (2025) is here! ๐ŸŽ‰

ECC-Net Malta is excited to share the final edition of its 2025 newsletter. This festive season is the perfect time to reflect on the yearโ€™s achievements, celebrate successes, and look ahead to 2026.

In this edition, youโ€™ll find:
โœˆ๏ธ Essential guidance on air passenger rights for smooth holiday travel
๐Ÿ“ฆ Updates on revised package travel rules
๐Ÿ“Š Highlights of ECC-Net Maltaโ€™s activities throughout the year

Stay informed, travel with confidence, and benefit from the free advice and support offered by the Network.

๐Ÿ“ฅ Download the newsletter here:https://eccnetmalta.gov.mt/wp-content/uploads/2025/12/ECC-Malta-newsletter-issue-4-2025.pdf

21/12/2025

โš ๏ธ Free one-month trials can sound tempting, but read the terms carefully.

That โ€œfree trialโ€ or โ€œone-time purchaseโ€ might secretly be a recurring payment. Donโ€™t get caught off guard!

๐Ÿ’ก Quick tips:

๐Ÿง Read the fine print: โ€œsubscription,โ€ โ€œauto-renewal,โ€ โ€œrecurring paymentโ€
๐Ÿ’ณ Use secure payment methods (credit/debit cards)
๐Ÿ“Š Monitor bank statements regularly
๐Ÿ“ง Keep emails & confirmations
โฐ Cancel promptly if you see unexpected charges



Stay alert and shop smart, donโ€™t let hidden subscriptions drain your wallet! ๐Ÿ’ช

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47A, South Street
Valletta
VLT1101

Opening Hours

Monday 07:30 - 14:30
Tuesday 07:30 - 14:30
Wednesday 07:30 - 14:30
Thursday 07:30 - 14:30
Friday 07:30 - 14:30