Nigerian Electricity Regulatory Commission

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Nigerian Electricity Regulatory Commission The Nigerian Electricity Regulatory Commission (NERC) was established by the Electricity Act 2023. Ensure compliance with market rules and operating guidelines.

The Commission is mandated to carry out:

The monitoring and regulation of the electricity industry

Issuance of licences (Generation, Transmission, Distribution) to market participants
and investors.

The Nigerian Electricity Regulatory Commission (NERC), today at its Headquarters in Abuja, held an interactive session w...
07/10/2026

The Nigerian Electricity Regulatory Commission (NERC), today at its Headquarters in Abuja, held an interactive session with SERVICOM officials as part of activities marking Customer Service Week 2026, themed “The Extra Mile.”
The session highlighted SERVICOM’ s core principles of Service Excellence, Integrity, Accountability, Efficiency and Commitment, aligning with NERC’s values and commitment to quality service delivery.
Assistant Director, Mr. Ahmed Ndanusa, urged staff to reaffirm their commitment to professionalism, initiative, responsiveness and effective problem-solving.
Representing SERVICOM, Mrs. Lucy Zach-Ukoh encouraged staff to deepen customer engagement and demonstrate empathy and patience, particularly towards vulnerable customers. Key highlights of her presentation included:
• Professionalism
• Teamwork and Collaboration
• Innovation
• Problem solving and Responsiveness
The session concluded with staff reaffirming their commitment to continuously improving service delivery and exceeding stakeholder expectations.
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What does it actually take to go The Extra Mile 🤔That was the focus of today’s activities, featuring an inspiring sens...
07/10/2026

What does it actually take to go The Extra Mile 🤔

That was the focus of today’s activities, featuring an inspiring sensitization session by SERVICOM! It was a great reminder that exceptional service is deliberate. We are constantly learning, unlearning, and evolving to serve electricity consumers and our licensees better.

Swipe ⬅️ to see the team in action during today’s sensitization!

Everything you need to know about metering in Nigeria! ⚡️📊Join us exactly one week from today for an essential NERC X Sp...
07/10/2026

Everything you need to know about metering in Nigeria! ⚡️📊Join us exactly one week from today for an essential NERC X Spaces discussion as we dive deep into Metering in the NESI (Nigerian Electricity Supply Industry).

We will be breaking down exactly what consumers need to know, including:
🚀 Ongoing initiatives to improve metering rates nationwide
🔌 Single-phase vs. Three-phase meters: Understanding the technical differences
🧾 How metering ensures fair and accurate billing
⏳ What to expect: Timelines for meter installation after payment
🛡️ Strengthening consumer protection in the electricity sector

🗓️ Date: Wednesday, October 14, 2026
⏰ Time: 11:00 AM (WAT)
📍 Venue: X Spaces ()

Come ready to listen and learn! (Please note: This session will be a broadcast-style discussion and we will not be taking live questions)

07/10/2026

Wetin you suppose sabi about SERs be say if your state don change to state electricity regulation, your new State Electricity Regulatory Commission (SERC) na im be your main contact if you get any gbege wey you no fit settle with your DISCO. To make am easy, we don drop one SERC directory wey you fit use find correct websites, emails, phone numbers, social media handles, and physical addresses of person dem. www.nerc.gov.ng/resources/sercs

Day 2 of the Customer Service Week celebration at NERC featured a spirited inter-division quiz competition.
07/10/2026

Day 2 of the Customer Service Week celebration at NERC featured a spirited inter-division quiz competition.

07/10/2026

What happens when you ask the NERC family "What is The Extra Mile?"

Our staff and leadership agree that "customer service is everybody's business" and every department has a role to play. From Commissioner Aisha Mahmud reminding us that great service is found in the "little things" like showing empathy, to our dedicated staff showing that going the extra mile sometimes means sending "one more email" or "not giving up until we find a way forward," we are committed to going the extra mile.

As Chairman Dr. Musiliu Oseni notes, we are thankful for the time, expertise, and commitment of everyone serving our customers and licensees.

Watch the full video to see what going the extra mile means to us! ❤️

06/10/2026

At the heart of great service is a genuine desire to help.💡NERC Commissioner SMD, Hajiya Aisha Mahmud, reminds us that going the extra mile starts with simply caring enough to listen, understand concerns and ask 'what more can I do to help?'.

Tune in to hear her take on delivering top-tier service! ✨

Kicking off Customer Service Week 2026 at the Nigerian Electricity Regulatory Commission with incredible energy!Day 1 wa...
05/10/2026

Kicking off Customer Service Week 2026 at the Nigerian Electricity Regulatory Commission with incredible energy!

Day 1 was all about celebrating the dedication of our frontline teams and reinforcing our commitment to going "The Extra Mile" for both electricity consumers and our industry licensees across the nation. Whether we are resolving consumer inquiries or working closely with operators to uphold industry standards, we are constantly striving to elevate service delivery, transparency, and trust within the Nigerian power sector.

Swipe through to see some of the best moments from today’s opening activities at our headquarters. A huge thank you to everyone who goes the extra mile every single day!

The NERC 2026 Q2 Report is out now. To read it and other NERC Reports, visit our website at nerc.gov.ng.
05/10/2026

The NERC 2026 Q2 Report is out now. To read it and other NERC Reports, visit our website at nerc.gov.ng.

05/10/2026

What is The Extra Mile? 🤔

Our Chairman, Dr. Musiliu Oseni, breaks it down. To him, it’s not just about doing what is expected; it’s a conscious choice to take ownership and elevate the experience for every single customer and licensee.

Watch his full message and drop a ❤️ if you agree with him!

Address

NERC Building, Plot 1387 Cadastral Zone A00, Central Business District
Abuja

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+23494621400

Website

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