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The Public Complaints Commission_Nigeria
The Public Complaints Commission_Nigeria
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Public Ombudsman Its aims, objectives, terms of reference, procedures for lodging and resolving of complaints, spread and scope of its services.
The SERVICOM CHARTER:
The SERVICOM Charter of the Public Complaints Commission is a document which represents and states the commitment of the Commission to the people of Nigeria. VISION STATEMENT:
Committed to ensuring the protection of the individual against administrative injustice. MISSION STATEMENT:
• To investigate and resolve complaints against Federal, States and Local Governments, Pu
blic Corporations and the Private Sector Organizations.
• To provide informal, dependable and freely accessible service to members of the public.
• To promote the treatment of members of the public with courtesy, compassion and honesty;
• To educate members of the public on the services of the Office of the Ombudsman (Public Complaints Commission);
• To offer guidance to members of the public whose complaints are outside the jurisdiction of the Commission;
• To promote an effective public service that is responsive to the needs of the citizenry. HISTORICAL BACKGROUND, AIMS AND OBJECTIVES OF PUBLIC COMPLAINTS COMMISSION:
The Public Complaints Commission (Nigerian Ombudsman) is an independent organization established by the Federal Government of Nigeria in 1975 through Decree No. 31 of 1975, amended by Decree 21 of 1979, now Cap 377 Laws of the Federation of Nigeria 1990 and revalidated in Section 315(5) of 1999 Constitution. AIMS AND OBJECTIVES
The main aim of the Public Complaints Commission is to promote social justice for the individual citizen without which there can hardly be genuine peace and stability in Nigeria. It was established to provide viable options for Nigerians or anyone resident in Nigeria, seeking redress against administrative injustice arising from bureaucratic errors, omissions or abuse by official of governments or limited liability companies in Nigeria. It is also to improve public administration in general by pointing out weaknesses observed in the laws, procedures, practices, rules, regulations and standards of behaviours of officials.
