𝐍𝐁𝐈-𝐖𝐄𝐕𝐑𝐎 𝐈𝐥𝐨𝐢𝐥𝐨 𝐂𝐢𝐭𝐲

PRESS RELEASE: | NBI ASSURES PUBLIC: TEMPORARY DISRUPTION OF ONLINE SERVICES DUE TO SYSTEM TRANSITION

Pasay City , Philippines-- The National Bureau of Investigation (NBI) informs the public that its official website and several online services are currently experiencing temporary downtime due to an ongoing transition between internet service providers.

Earlier today, access to the NBI website (nbi.gov.ph), including the Online Clearance Application Portal and official email services, was disrupted.

According to the NBI Technology and Infrastructure Division (TIND), the interruption occurred during the agency’s migration to a new internet provider. In simple terms, the issue involves the system that directs users to the correct NBI servers online. During the transition, the connection from the previous provider was unexpectedly cut before the new system was fully activated, causing the services to go offline.

The affected services include:
• NBI Official Website
• Online Clearance Application Portal
• Internal and External Email Systems

At present, NBI technical teams are working continuously to restore full service. The agency is also closely coordinating with the Department of Information and Communications Technology (DICT) to ensure proper system configuration and prevent further disruptions.

NBI Director Atty. Melvin D. Matibag assured the public that the disruption is purely technical in nature and not the result of any security breach, emphasizing that the agency’s systems remain secure. He added that teams are working around the clock to restore all services as soon as possible and appealed for the public’s patience and understanding as the NBI completes the transition toward a more stable and improved digital infrastructure.

The NBI will provide updates as soon as services are fully restored.

For urgent concerns, the public is advised to coordinate with the nearest NBI office.

𝐌𝐄𝐌𝐎𝐑𝐀𝐍𝐃𝐔𝐌 𝐂𝐈𝐑𝐂𝐔𝐋𝐀𝐑 𝐍𝐎. 𝟏𝟏𝟔, 𝐬. 𝟐𝟎𝟐𝟔

Work from Home Arrangements from 8:00 in the Morning to 12:00 in the Afternoon, and Suspension of Work from 12:00 in the Afternoon Onwards in Government Offices for 01 April 2026

Visit the Official Gazette website: https://www.officialgazette.gov.ph/yXEsVu

📢 PUBLIC ADVISORY: Lenten Season Office Schedule
In observance of the Lenten Season, please take note of the adjusted office hours for the National Bureau of Investigation Western Visayas Regional Office VI.

To avoid any inconvenience, we encourage everyone to plan their visits and applications accordingly:

🗓️ SCHEDULE:

April 1 (Wednesday): HALF DAY

*NO NBI CLEARANCE PROCESSING* (UNTIL 12:00NN)

April 2 (Thursday): CLOSED

April 3 (Friday): CLOSED

April 6 (Monday): OPEN (Regular operations resume)

Please be guided accordingly. We wish everyone a meaningful and solemn Holy Week. 🙏✨

𝗛𝗮𝗽𝗽𝘆 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗪𝗼𝗺𝗲𝗻’𝘀 𝗠𝗼𝗻𝘁𝗵! 💜

The National Bureau of Investigation joins the nation in celebrating National Women’s Month, embracing this year’s sub-theme, “𝙇𝙚𝙖𝙙 𝙡𝙞𝙠𝙚 𝙩𝙝𝙚 𝘽𝙖𝙗𝙖𝙮𝙡𝙖𝙣𝙨, 𝙁𝙞𝙡𝙞𝙥𝙞𝙣𝙖𝙨!”

Inspired by the strength, wisdom, and leadership of the Babaylans, we honor the vital role of women in shaping communities, advancing justice, and upholding integrity in public service. The NBI stands firm in its commitment to empower women, protect their rights, and ensure a safe and equitable society for all.

The SID is a global event celebrated annually to promote safer and more responsible internet use for everyone, with a special focus on over 100 countries, raising awareness about online safety issues. In the Philippines, the SID is officially recognized through Proclamation No. 417, declaring every second Tuesday of February as Safer Internet Day for Filipino Children.
This year's theme,"Ako, Ikaw, Tayo: Konektado at Protektado Laban sa OSAEC at CSAEM", emphasizes the importance of a whole-of-nation approach in creating a safer digital space for children.

Let's come together to promote online safety by encouraging responsible internet use and addressing the challenges and opportunities of the digital world for Filipino children. At the heart of this celebration are the voices of the youth, who play a crucial role in creating a safer, more secure digital environment for all. Their call to action aims to inspire bayanihan among government actors, civil society organizations, and the private sector.
Together, we can make the internet a safer space for everyone!

Vacations are meant for rest—not risk. Think before you post and keep your home safe while you’re away.

Your safety starts online.

This Christmas season, the Office of the Director warmly extends its heartfelt greetings to our dedicated employees and to the public we are honored to serve.

To our men and women of the NBI, we offer our deepest gratitude for your tireless service, courage, and integrity. Your sacrifices—often made quietly and beyond recognition—are the true strength of this institution. Your dedication remains the foundation of the public’s trust.

To the public, we express our sincere gratitude for your continued support and cooperation. May this season be a time of peace, hope, and renewed faith in unity and justice.

May the holidays bring joy to your homes and hearts, and may the coming year guide us all toward service, compassion, and a stronger nation.

Merry Christmas and Happy Holidays.

🎄

This holiday season, the NBI reminds everyone to stay vigilant and beware of scammers. Be informed and stay safe. 🎄🎁

To deepen the commitment to ending of violence against women and to build a safer, more just future for women and girls in the Philippines, the Philippine Commission on Women (PCW), together with the Inter-Agency Council on Violence against Women and their Children (IACVAWC), calls on every Juan and Juana to stand in solidarity through the annual 18-Day Campaign to End VAW.

With its recurring theme for 2022–2027, “UNiTEd for a VAW-free Philippines,” the campaign highlights the transformative power of collective and coordinated action in addressing this urgent issue. Aligned with the “UNiTE by 2030 to End Violence Against Women,” a global initiative of UN Women, the campaign reinforces the message that lasting change requires united effort across all sectors of society.

This 2025, the campaign focuses on advancing a whole-of-nation approach— mobilizing diverse voices and key players, including youth as changemakers, men as proactive allies, bystanders as empowered responders, and local leaders as catalysts for policy-driven transformation, in a shared commitment to fully eliminate gender-based violence, empower survivors, and promote justice.