07/11/2026
PCSO SAYS IT CAN ISSUE GUARANTEE LETTER IN 24 HOURS IF DOCUMENTS ARE COMPLETE
SITREP/Charity: The Philippine Charity Sweepstakes Office (PCSO) can issue a guarantee letter for hospital bills within 24 hours once an applicant submits complete and correct documents, PCSO General Manager Melquiades "Mel" Robles said.
Robles assured the public on DZRH News program “The Situation Report” on Tuesday, November 3, that the PCSO can process a guarantee letter in 24 hours.
“We can process ’yung guarantee letter in 24 hours,” Robles said, noting that applicants must first secure a medical abstract and final billing from the hospital before PCSO can issue a guarantee letter.
Robles said applicants need a medical abstract, a statement of account and the patient’s ID, and PCSO now accepts online applications from Monday to Sunday.
The PCSO general manager earlier advised applicants to prepare their documents before going to the PCSO.
“Kaya ang payo ko, kumuha muna kayo ng medical abstract at final billing bago lumapit sa PCSO, dahil iyon ang unang hahanapin. Iyan at valid ID lang ang mga kailangan. Kung kumpleto po, we can release the guarantee letter in as fast as 24 hours,” he said.
Robles said the agency keeps raising funds through its games, and he personally lends his presence to help promote them.
“Wala naman po kaming tigil sa pag-raise ng funds namin. Mayroon ho kaming games. In fact, ako po’y tumutulong na to help our games, so I add a little presence diyan para makita naman nila na seryoso po kami sa paglilikom ng pondo,” he said.
Robles said local officials and patients should not feel shy about asking the PCSO for help, since providing charity is the agency’s job.
“Kasi ’yung mga nagsasabi na ‘kaya lang nahihiya ho ako eh,’ trabaho ho namin ’yan. Trabaho naming magbigay. Nasa mandato namin ’yan, magbigay ng kawanggawa. Kami lang po ang government agency na may ganyang mandato, mag-provide ng kawanggawa, to do acts of national charity,” the PCSO chief said.
Asked if local government units also issue guarantee letters, Oriental Mindoro Governor Humerlito "Bonz" Dolor said the provincial government has an action center for medical help that is open 24 hours.
“Since 2019, may tinatawag kaming GSMAC, ’yung Governor’s Social and Medical Action Center. Walang pulitiko, walang endorsement ng kahit sino, bukas 24 hours. Para saan ito? Ito po ay para sa medical, burial, hospitalization, pati medicines,” Dolor said.