22/10/2026
Beyond Paperwork: Bragais Champions Human-Centered HR Management in Government
Behind every personnel record is a public servant with aspirations, challenges, and a commitment to serve. This perspective took center stage as Civil Service Commission National Capital Region (CSC NCR) Regional Director Atty. Daisy Punzalan Bragais called for a more human-centered approach to government human resource (HR) management during the 2026 Second Cluster Meeting of the CSC Field Office BIR/COA/HREP on October 8, 2026.
Held at the Speaker Nograles Hall of the House of Representatives, the gathering brought together 128 HR practitioners and representatives from 23 government agencies to discuss recent civil service policies, share insights, and strengthen interagency collaboration.
In her message, Bragais challenged HR practitioners to look beyond administrative processes and embrace three guiding values: Puso, Dangal, at Galing. These represent compassion in dealing with employees, integrity and fairness in workplace decisions, and continuous improvement in delivering HR services.
Her message reinforced the idea that meaningful reforms do not always begin with sweeping institutional changes. Often, they take shape through everyday decisions that make government workplaces more responsive, fair, and supportive of employees.
The meeting also featured discussions on recent CSC memorandum circulars led by Field Director Hans R. Alcantara and CSC field office personnel, providing participating agencies with updates on civil service policies and opportunities to raise HR-related concerns.
Representing House Deputy Secretary General Dr. Edgardo H. Pangilinan, HR Engagement Services Director V Atty. Vanessa Ungson Defensor emphasized the importance of improving everyday government processes.
Meanwhile, Rep. Amado Carlos A. Bolilia IV, Chair of the House Committee on Civil Service and Professional Regulation, highlighted the value of collaboration between Congress and the CSC in advancing the welfare of public servants through a recorded message.
The gathering also saw the election and induction of new officers of the Council of Human Resource Management Practitioners (CHRMP), strengthening the network of HR professionals across participating agencies.
More than a venue for policy updates, the cluster meeting underscored a shared responsibility among government HR practitioners: to build workplaces where people are valued, integrity guides decisions, and excellence translates into better public service.