MSF Water District - Metro San Fernando La Union

PrimeWater - La Union

BREAKING: The Energy Regulatory Commission has revoked - with immediate effect - all provisional authorities to operate granted to the Villar-owned Siquijor Island Power Corp. (SIPCOR) due to "multiple violations of operational and regulatory compliance requirements" amid the power crisis that has impacted the lives and livelihood of residents in the island province, Energy Secretary Sharon Garin announced on Friday, Aug. 29. | Lance Mejico, newswatchplus.ph

BREAKING: The Energy Regulatory Commission has revoked - with immediate effect - all provisional authorities to operate granted to the Villar-owned Siquijor Island Power Corp. (SIPCOR) due to "multiple violations of operational and regulatory compliance requirements" amid the power crisis that has impacted the lives and livelihood of residents in the island province, Energy Secretary Sharon Garin announced on Friday, Aug. 29. | Lance Mejico, newswatchplus.ph

Collection and customer service will be closed earlier than usual today (4pm) due to the announcement of PGLU on the typhoon Crising. For complaints and other concerns, you may reach us @ 0977-296-3979 or email at [email protected]

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In view of the prevailing weather conditions caused by Bagyong Crising, work in the Provincial Government of La Union wil be suspended from 3:00 PM onwards today.

Essential services such as health, disaster response, and security will remain operational.

ON WATER PRODUCTION

Why the Joint Venture Had to End.

For the record, a key part of PrimeWater’s commitment was to increase water production capacity to 28.3 million liters per day (MLD) by 2021. When they failed to meet that goal, MSFWD gave them a chance to “catch up”, even agreeing to a lower, revised target under their own catch-up plan.

Still, PrimeWater terribly failed.

Instead of increasing production, it declined, from 11.7 MLD in 2016 to just 9.64 MLD today. This was not just a missed target; it was a step backward with real consequences: no water supply, weaker pressure, shorter service hours, and countless households affected.

PrimeWater was given every opportunity to turn things around. But time and again, they FAILED. After almost a decade of excuses, unmet promises, and worsening conditions, MSFWD exercised its right to terminate the agreement, through due process, and in the name of transparency, accountability, and above all, PUBLIC INTEREST.

The people deserve a water provider that will truly deliver, not one that makes commitments and promises, then delivers even LESS than what was already there.

Please share.

Note: All data shown are lifted from PrimeWater’s submitted reports.

ON (NRW) NON-REVENUE WATER.

When Enough is ENOUGH.

One of the most compelling reasons for the termination of JV Agreement was the alarming mismanagement of Non-Revenue Water (NRW). When PrimeWater took over operations in 2016, NRW was already high at 58%. Instead of reducing it, as they were obligated to do, the situation worsened, rising to 64% by 2025. This is a far cry from the target of 30%. It’s a clear sign of declining operational efficiency and lack of effective intervention.

Rather than addressing the issue, PrimeWater allowed NRW to spiral further out of control, leading to massive water losses, poor service quality, and growing frustration among consumers. This was not just a missed target; it was a total FAILURE, a willful neglect of responsibility.

But the again, despite being given ample opportunities to improve, to catch-up, PrimeWater consistently failed to fulfill its obligations. In light of these serious breaches, MSFWD rightfully exercised its option to terminate the JV agreement, following due process, in the name of transparency, accountability, and above all, PUBLIC INTEREST.

The people deserve better. They deserve a water service provider that delivers on its promises, values its commitments, and puts PUBLIC WELFARE first. The termination was a difficult but necessary decision to uphold those standards and protect the people we serve.

Please share.

Note: All data shown are lifted from PrimeWater’s submitted reports.

ON WATER AVAILABILITY.

A key promise made by PrimeWater was to provide 24/7 water availability to (100%) all service areas by 2025. However, instead of progressing toward that goal, service has significantly worsened. In 2016, when PrimeWater took over, 54% of service areas had round-the-clock water access. Today, that number has drastically dropped to just 18.48%. A sharp and unacceptable decline from the promised 100% coverage.

This is more than a broken promise; it is a failure that has left thousands of households with unreliable and inconsistent water supply, forcing families to adjust their daily lives around water shortages that were supposed to have been resolved long ago.

Despite repeated opportunities to address these problems, PrimeWater consistently FAILED. As a result, MSFWD exercised its right to terminate the JV agreement, following due process, in the name of transparency, accountability, and above all, PUBLIC INTEREST.

Water is a basic necessity. Our people deserve consistent and dependable service, not excuses and unmet targets.

Please Share.

The True Colors. Need we say more?

Following the termination of the JV, MSFWD immediately took action to restore water services in areas left in disrepair by PrimeWater. They, however, chose to focus on “COLLECTIONS,” hiding behind a court-granted temporary relief Order.

Mas madali na ang pagbabayad ng water bill mo!

Ang lahat ng transaksyon para sa pagbabayad ng inyong PrimeWater bill ay maaari nang gawin sa pamamagitan ng mga sumusunod na accredited payment centers, online channels o gamit ang PrimeWater App. Mangyari lamang na dalhin at ipakita ang Statement of Account (SOA) sa inyong pagbabayad.

Maraming salamat sa inyong patuloy na suporta.