DTI Service Repair Enterprise Accreditation Hub

Be recognized! Be a business champion!!!

𝐃𝐨 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐛𝐞 𝐚 𝐃𝐓𝐈 𝐁𝐚𝐠𝐰𝐢𝐬 𝐀𝐰𝐚𝐫𝐝𝐞𝐞 𝐄𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭?

What is a 𝐃𝐓𝐈-𝐁𝐚𝐠𝐰𝐢𝐬 𝐏𝐫𝐨𝐠𝐚𝐦?

The 𝐃𝐓𝐈-𝐁𝐚𝐠𝐰𝐢𝐬 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 gives due recognition to establishments that uphold the rights of consumers while practicing responsible business where consumers get the best value for money. The program also encourages the setting up of 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐖𝐞𝐥𝐟𝐚𝐫𝐞 𝐃𝐞𝐬𝐤𝐬 (𝐂𝐖𝐃𝐬) or an equivalent customer relations office inside the mall that will provide information to consumers and serve as a mechanism for the speedy resolution of consumer complaints.

Levels of award

𝐁𝐫𝐨𝐧𝐳𝐞 – Compliance to Fair Trade Laws + Consumer Welfare Desk (CWD) or an equivalent customer relations office inside the mall

𝐒𝐢𝐥𝐯𝐞𝐫 – Achievement of Bronze requirements + Social Responsibility

𝐆𝐨𝐥𝐝 – Achievement of Silver requirements + some elements aligned to ISO 9001

Criteria/Parameters used in the selection of awardees:

𝐅𝐚𝐜𝐭𝐨𝐫 𝟏: 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐭𝐨 𝐅𝐚𝐢𝐫 𝐓𝐫𝐚𝐝𝐞 𝐋𝐚𝐰𝐬

Products displayed & sold should bear the following:

Compliance to Price Tag Law
• Product Standard (PS)/International Commodity Clearance (ICC) marks for mandatory products
• Warranties (as applicable)
• Product under mandatory standards sold are genuine/original
• Reasonable prices based on SRP
• Provide discounts to senior citizens (RA 9257)
• Comply with the provisions of “No Return, No Exchange Policy”
• Do not practice deceptive, misleading & unconscionable, fraudulent, misleading sales act and practice

𝐅𝐚𝐜𝐭𝐨𝐫 𝟐: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬

• Availability of a presentable CWD office with a well trained CWD Officer or equivalent customer relations office in the mall
• Resolution of consumer complaints

𝐅𝐚𝐜𝐭𝐨𝐫 𝟑: 𝐒𝐭𝐨𝐫𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬

• Good employer-employee relationship
• minimum wage to employees
• Payment of SSS, Philhealth, etc. to employees
• Clean and orderly workplace/shop
• proper waste disposal
• clean and well maintained comfort rooms/floorings
• Presence of accurate store and product signage/s

𝐅𝐚𝐜𝐭𝐨𝐫 𝟒: 𝐒𝐨𝐜𝐢𝐚𝐥𝐥𝐲 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐝 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐒𝐞𝐜𝐭𝐨𝐫

• No pending case for violation of any trade laws from DTI and other regulatory government office i.e. DTI, DA, BIR, DOH, DA, etc.
• Issue receipts/invoice to all merchandise sold
• Have a sound purchasing policy that defines the store responsibility to their suppliers.
• Have a good working relationship with the government by participating with the national/local government program i.e. price stabilization; livelihood programs, etc.

𝐅𝐚𝐜𝐭𝐨𝐫 𝟓: 𝐈𝐒𝐎 𝟗𝟎𝟎𝟏 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐭
• Quality management system requirements

𝐖𝐇𝐀𝐓 𝐀𝐑𝐄 𝐓𝐇𝐄 𝐈𝐍𝐂𝐄𝐍𝐓𝐈𝐕𝐄𝐒 𝐀𝐍𝐃 𝐀𝐖𝐀𝐑𝐃𝐒?
 Publication of awardees through quad-media
 Special mention during information campaigns
 Usage of DTI Bagwis logo for approved store promotions and/or advertisements
 Regular training/s relevant for their sector
 Participation in the Annual Bagwis Convention
 Automatic qualification for the Bagwis Consumers’ Choice Award
 Express lane for DTI services such as Sales Promo Permit Application, SRE Accreditation, and all other applicable DTI services being availed of by business establishments

Having Bagwis Seal in a business establishment is an indication of an environment where entrepreneurs uphold fair and honest business practices through voluntary self-regulation. Ensuring that quality and safe products and services at affordable price are available to consumers.

Be a BAGWIS Champion! Be a consumer-friendly establishment now!

https://www.dti.gov.ph/konsyumer/bagwis-awards/

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Magpa-repair ba ka ug sakyanan, motor, appliances, og uban pang consumer electronics?

Siguraduha nga sa DTI-Accredited Repair Shops magpa-repair aron makasiguro nga:
✅ De-kalidad ug skilled ang mga technicians o mekaniko;
✅ Insured ang mga gamit nga ibilin sa repair shop;
✅ Adunay garantiya kung dili maayo ang serbisyo;
✅ Lehitimong negosyo ang repair shop.

Ang DTI Accreditation sa mga Service and Repair Shops usa ka mandatory requirement subay sa R.A. 7394 (Consumer Act of the Philippines) ug P.D. 1572. Gikinahanglan nga ma-accredit una sa DTI ang repair shop bag-o kini matagaan ug business permit.

Ania ang listahan sa DTI-Accredited Service and Repair Shops sa Davao del Norte (as of March 31, 2025).

⚠ Hinumdumi: Pangitaa ang DTI Accreditation Certificate sa repair shop bag-o magpa-repair!

ctto👇👇👇Please share for awareness.👨‍🏫

📢 DTI-DNPO Conducts SRE Inspection and Consumer Advocacy

The Department of Trade and Industry Davao del Norte Provincial Office (DTI-DNPO) conducted inspections and monitoring of Service and Repair Enterprises (SRE) in Tagum City (March 11, 2025) and Carmen & Panabo City (March 12, 2025).

✅ As part of the accreditation process, SRE applicants were visited and validated to ensure compliance with relevant laws, rules, and regulations.

📜 The inspections aimed to verify and authenticate submitted documents, reinforcing fair business practices.

🛡️ In addition, a Consumer Advocacy session was conducted to highlight the importance of the SRE Accreditation Law (PD 1572) and consumer rights.

🔎 Make sure to transact only with accredited service and repair enterprises for reliable and quality service!

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The Consumer Act of the Philippines (Republic Act No. 7394), serves as the primary regulation governing consumer protection in the country. It aims to promote the general welfare and protection of consumers against deceptive, unfair, and unconscionable sales, practices, and methods. It covers eight (8) consumer rights that, when asserted, protect us from the market abuses and social injustices which undermine them.

DTI reminds consumers: Be protected by knowing your rights—because a well-informed consumer never gets played!

Consumers, are you ready for another year of learning? 💡

Join us next Tuesday for the first session of this year's Consumer Care Webinar Series: Accreditation of Service and Repair Enterprises.

Don’t miss the chance to participate and learn! Always remember, an informed consumer is a smart consumer.

Click here to register ➡️ https://bit.ly/CCWS276

The Zoom link will be provided upon registration.

Kitakits!

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🚨 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗥𝗲𝗰𝗮𝗹𝗹 𝗡𝗼𝘁𝗶𝗰𝗲 🚨

Honda Motor Co., Ltd. Japan has announced a recall for several Honda vehicles for the repair and replacement of 𝗦𝘁𝗲𝗲𝗿𝗶𝗻𝗴 𝗚𝗲𝗮𝗿𝗯𝗼𝘅. This action is being taken to prioritize public safety.

Stay informed and check if your vehicle is affected.

Visit https://www.dti.gov.ph/advisories/advisory-steering-gearbox-recall-certain-honda-models/ for more details or contact your nearest Honda service center.