PSW-Pakistan Single Window

The PSW Subscription provides a digitalized, efficient approach to trade operations for businesses in Pakistan. By eliminating overhead charges and paperwork, it significantly reduces processing times, making the process more streamlined and cost-effective. This initiative not only enhances operational efficiency but also contributes to simplifying the trade environment, fostering a more transparent and effective business ecosystem in Pakistan.

The Pakistan Single Window (PSW), in collaboration with CIRCLE and sheXcelerate, held a Change Management session at the Lahore Chamber of Commerce & Industry .

Led by Azka Rehman, the session brought together over 65 stakeholders from the business ecosystem, including a strong participation of women entrepreneurs.

The session strengthened understanding of the PSW ecosystem and its core functionalities. A live demonstration of the Trade Information Portal of Pakistan (TIPP) – TradeVerse highlighted how it enables access to trade data and supports identification of international market opportunities.

An interactive Q&A session addressed practical challenges and clarified key aspects of trade facilitation, reinforcing awareness and engagement around digital trade tools.

PSW, in collaboration with the Directorate General of Trade Organizations (DGTO), conducted a session at the Islamabad Chamber of Commerce & Industry on the digitalization of DGTO processes under its broader mandate to enable a modern, data-driven trade facilitation ecosystem.

During the session, PSW presented the proposed DGTO portal, highlighting redesigned digital workflows aimed at reducing procedural complexity, eliminating manual dependencies, and enhancing transparency, efficiency, and regulatory responsiveness across trade organization processes. The session brought together chambers of commerce, trade associations, and business councils from Khyber Pakhtunkhwa, Northern Punjab, and the Federal Area, reinforcing PSW’s consultative approach of embedding stakeholder engagement in system design and reform.

Stakeholders acknowledged the importance of structured digital transformation and highlighted the need for continuous engagement, capacity building, and user readiness to ensure effective adoption. The feedback and discussions will directly contribute to refining the system ahead of implementation, as PSW continues to drive collaborative reform efforts to strengthen Pakistan’s digital trade governance framework.

Swabi Chamber of Commerce and Industry | Pakistan Software Houses Association | Swat Chamber Of commerce and Industry | Hunza Chamber of Commerce and Industry | Islamabad Chamber of Small Traders and Small Industries | All Pakistan HVACR Association - ALPHA | Sarhad Chamber of Commerce & Industry | Pakistan Poultry Association | Bajaur Chamber Of Commerce & Industry

PSW conducted two sessions at the PSW office in Karachi on the Delivery Order module for non-containerized cargo under the Portverse – Port Community System (PCS). The sessions engaged key stakeholders from Karachi Gateway Terminal Limited (KGTL) and Karachi Port Trust (KPT), bringing together focal persons and operational teams to ensure alignment ahead of the upcoming implementation of the electronic Delivery Order (e-DO) module.

The PSW team walked participants through the end-to-end e-DO process on the PCS portal, demonstrating each step of the workflow and its operational relevance. The team also addressed questions and gathered feedback during interactive discussions, enabling stakeholders to develop clarity on the system and prepare for seamless transition to live operations.

Pakistan Single Window (PSW), as the implementation partner for the digitalization of the Directorate General of Trade Organizations (DGTO), is conducting a consultative session on the proposed DGTO portal as part of the ongoing transformation efforts. The session will outline the progress and proposed designs developed by PSW to modernize DGTO’s operations.

This interactive session will engage trade bodies such as chambers of commerce, trade associations, and business councils from Khyber Pakhtunkhwa, Northern Punjab, and the Federal Area to gather feedback on the proposed digital tools and designs, aiming to improve service delivery, transparency, and competitiveness in Pakistan's trade environment.

Islamabad Chamber of Commerce & Industry

Pakistan Single Window (PSW) and the Trade Development Authority of Pakistan have signed a Memorandum of Understanding (MoU) to accelerate the digital transformation of Pakistan’s trade ecosystem. This partnership focuses on enhancing regulatory efficiency and providing integrated services to the export and import community.

Under this partnership, PSW and TDAP will work together to harmonize export facilitation processes and integrate TDAP's Pakistan Trade Portal and Exporters Directory into the PSW ecosystem, giving traders seamless, real-time access to the services and information they need, without the paperwork. TDAP will leverage its vast network to promote paperless trade and support PSW’s reforms.

Together, PSW and TDAP will drive data-driven policy through secure trade data sharing, develop export-ready toolkits and compliance checklists for SMEs, and deliver joint capacity-building sessions to ensure consistent, high-quality guidance reaches the trade community.

A key component of this collaboration is the focus on gender-responsive trade facilitation, including empowering women-led enterprises, including entrepreneurs from the WTO Award-winning Khadijah Women Entrepreneurship Program. The partnership aims to create a more inclusive and efficient trade environment, benefiting both SMEs and global market players.

As part of the ongoing PortVerse – Port Community System (PCS) rollout, PSW conducted a session focused on the Delivery Order module for non-containerized cargo at Port Qasim Authority. The session engaged key terminal operators, including Engro Corporation Limited, Sui Southern Gas Company Limited (LPG Operations), Pakistan International Bulk Terminal Limited (PIBT), Fauji Oil Terminal and Distribution Company Limited (FOTCO), and Fauji Wind Power Company Limited (FWQ).

PSW’s team guided participants through the Electronic Delivery Order (e-DO) process on the PCS portal, providing an in-depth walkthrough of the end-to-end digital workflow and its real-world application. These sessions reinforce PSW’s commitment to stakeholder alignment and readiness, supporting a smoother transition towards a more integrated and digitally enabled port ecosystem.

Timely access to accurate information is crucial for effective decision-making in today’s fast-paced trade environment. Khizer, PSW’s AI-powered chatbot, delivers real-time assistance, helping users navigate trade-related queries and processes with ease.
Available 24/7, Khizar ensures instant access to relevant information, streamlining procedures and providing prompt support. This enhances the overall trade facilitation experience, making it more responsive, efficient, and user-friendly.

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To improve cross-border trade efficiency and support digital transformation, the issuance of Import Permits/NOCs for commodities regulated by the Chief Inspector of Boilers (Sindh and Punjab) will transition to the Pakistan Single Window (PSW) system with effect from 06/05/2026. This move will simplify customs clearance, requiring a Single Declaration and electronically issued Import Permit/NOC, contributing to the modernization of Pakistan’s trade processes