Pakistan Telecommunication Authority

"PTA Digital Assistant" provides ease and facilitation to telecom consumers with general guidance on telecom services. The deployed solution is available on WhatsApp and accessible online!

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( Cont’d): This initiative underscores PTA's steadfast commitment to safeguarding consumer interests while promoting a secure, compliant, and reliable telecom ecosystem nationwide.

The Pakistan Telecommunication Authority (PTA) emphasizes seamless mobile connectivity for all telecom users. PTA hereby advises to all cellular mobile users to ensure that their Computerized National Identity Cards (CNICs) are valid and up-to-date.
SIMs linked to Cancelled, Expired CNIC or Deceased Individuals may be processed for blocking. All cellular mobile users are encouraged to renew their expired CNICs without delay, resolve any CNIC cancellation issues with NADRA, and ensure that SIMs are not registered against the CNIC of a deceased person so as to avoid any service disruption.

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Islamabad (7th April, 2026): Pakistan Telecommunication Authority and Pakistan Post officials marking a milestone moment following the signing of the MoU, committed to strengthening digital connectivity, enhancing public service delivery, and advancing Pakistan’s journey towards a digitally empowered future.

(Cont’d ): Chairman PTA, Major General (R) Hafeez Ur Rehman, HI (M) SI, reaffirmed PTA's commitment to fostering strategic partnerships that strengthen digital infrastructure and promote innovation, emphasizing the importance of inter-agency collaboration.
Director General, Pakistan Post, Mr. Samiullah Khan, appreciated PTA's proactive role and expressed commitment to modernizing postal services through digital integration.
The collaboration marks a significant step towards a connected and digitally empowered Pakistan.

(Cont’d): Based on Key Performance Indicators (KPls), CMOs were ranked from 1st to 4th position in categories including Mobile Network Coverage, Voice Services, and Mobile Broadband Speed. Overall, operators generally met the standards for data upload and download speeds; however, certain voice KPls fell below prescribed thresholds in some areas. Operators deploying advanced technologies such as LTE Carrier Aggregation and Voice over LTE (VoLTE) exhibited superior network performance.
PTA has directed all CMOs to implement corrective measures to enhance service quality. Detailed survey results are available on the PTA website (https://www.pta.gov.pk/assets/media/2025-10-30-Final-Report-24-10-2025.pdf).