Juba Electric Distribution Company - JEDCO

PUBLIC NOTICE
SUNDAY’S - SALES CENTER WORKING HOURS
JEDCO would like to inform our valued customers of the Sales Centers that will be operational on Sundays with immediate effect:
🔹 Nimra Talata Center: 9:00 AM – 8:00 PM
🔹 Mauna Center: 9:00 AM – 8:00 PM
🔹 Juba Town Center: 9:00 AM – 4:00 PM
🔹 Gudele Center: 9:00 AM – 4:00 PM
Please Note: Munuki Center and Gumbo-Shirkat Center will no longer operate on Sundays. Customers in these areas and nearby locations are advised to visit the nearest JEDCO Sales Center or authorized POS Agent to purchase electricity tokens.
Our Call Center 319 (Toll Free) and the Emergency Dispatch Team remain operational 24/7 to ensure continuous support and prompt response to customer needs.
At JEDCO, we remain committed to providing reliable service and excellent customer support.
JEDCO wishes all Christians a blessed, peaceful, and joyful Sunday 🙏.

Eid Al Adha Mubarak from JEDCO
As we celebrate this blessed Eid Al Adha, may your homes be filled with peace, joy, and the bright light of happiness.

Planned Power Interruption – Feeder B
Dear Valued Customers,
Please be informed that a construction crew has scheduled to relocate a medium voltage on Feeder B. This is for your information and early planning
Details are as follows:
• Date: Saturday, 30th May 2026
• Time: 08:00 AM – 09:30 AM (1 ½ Hours)
• Affected Areas: {Custom area, Nyakuron west area, Rock City partial, Suk Mamur area, Jebel area partial & Checkpoint area.}.
We apologize for any inconvenience this may cause. Our team will work efficiently to accomplish on time. For any, reach our toll-free at 319 toll free.

PUBLIC NOTICE – EID AL ADHA HOLIDAYS
JEDCO is pleased to inform all our valued customers that we remain committed to serving you throughout the Eid Al Adha holidays.
Please find the attached working schedule and service arrangements for your reference.
We wish all our customers and partners a peaceful and joyful Eid Al Adha Mubarak.
NB: Administration offices will resume normal operations on Saturday, 30th May 2026.
Thank you for your continued trust and cooperation.

ELECTRICITY SAFETY NOTICE
Never try to touch or interfere with power lines.
Electric poles are strictly for electricity purposes only.
For your safety:
• Keep away from fallen or damaged power lines
• Do not climb electric poles
• Do not connect illegal wires to the network
• Report any electrical fault immediately to JEDCO

Stay safe. Protect lives.

JEDCO Services – Customer Survey | May 2026
Your feedback matters to us. It helps us review and identify the best ways to serve you better. Please take a few moments to complete the survey and share your thoughts by clicking the link below.
Take the survey here:
https://forms.gle/YCXMPDfNdVKkicQt6
Thank you for helping us improve our services.

Customer’s Satisfaction Survey Your feedback’s help us improve our services. Kindly take a few moments to answer the following questions for the purpose of service improvement.

Electricity Safety is a Shared Responsibility — Use Electricity Safely, Live Safely.
- Don’t overload sockets
- Keep electrical appliances away from water
- Switch off and unplug appliances when not in use
- Use proper wiring and quality electrical materials
Stay alert. Stay protected. Safety starts with you.

NEW CONNECTION REQUEST
Apply today for your JEDCO electricity connection by visiting any of our Service Centers with the following:
• Completed application form or a written request for connection
• Copy of your National ID
• Copy of Land or Lease Documents (Sketch Map only)
Our team is ready to guide you through the process quickly and professionally.
JEDCO – Lighting up South Sudan!

SPLA Day – 16th May!
Today, we honor the courage, sacrifice, and resilience of the SPLA veterans whose struggle paved the way for the freedom of South Sudan.
As we mark the 43rd Anniversary of the SPLA, may their legacy continue to inspire unity, peace, and progress across the nation.
JEDCO wishes all South Sudanese a peaceful SPLA Day celebration.

Planned Power Interruption – Feeder C
Dear Valued Customers,
Please be informed that a construction crew is scheduled to connect a new transformer and to spray & kill bees from the same pole on Feeder C. This is for your information and early planning.
Details are as follows:
• Date: Monday, 18th May 2026
• Time: 07:00 PM – 08:30 PM (1 ½ Hours)
• Affected Areas: {Juba town, Hai Gabat, Airport Road, Thongpiny partial, All Munuki areas, Rock City Partial, All Gudele Areas, Gurie, Hai Referendum & Hai Mangateen}.
We apologize for any inconvenience this may cause. Our team will work efficiently to accomplish on time. For any, reach our toll-free at 319