Information Resolution Communication Portal

ful information about ministries, legislation etc. The portal will also integrate social media channels to facilitate communication, as this communication means is frequently used by various demographic and psychographic groups in society. All three target citizen type: members of the public service, institutions and non-members of the public service, would be able to find some level of redress and contentment through this portal. The IRC portal will provide valuable information such as:History of the Government; History of the Head of the Public Service, a listing of the Ministers and Permanent Secretaries and their ministries, together with contact information and updated information on new initiatives and media releases. The site will also present information on specific laws and regulations pertaining to the Public Service, such as codes of conduct along with a plethora of other useful information. The Resolution aspect of the portal will be used to resolve the grievances of citizens. This element of the portal will directly impact members of the public and persons who are members of the public service. This feature will allow individuals and/or institutions who believe that they have received sub-standard service from any department or member of the public service to access the system and seek redress. Furthermore, the portal will allow all every public servant to directly communicate with the Head of the Public Service, expressing grievance, compliments and suggestions for improvement. Communication between citizens and the Head of the Public Service will also be via social media avenues. This channel of communication is commonly used by individuals of various psychographic and demographic groups in society and by many organizations in Trinidad and Tobago.