10/28/2026
A message from the Downtown Manager Lequrica Gaskins,
We are excited to introduce Access Albany, a convenient tool for reporting nonemergency concerns and tracking service requests with the City of Albany.
As downtown business owners and managers, you often notice maintenance needs firsthand. Whether it is a broken sidewalk near your entrance or a streetlight that is out, reporting these concerns helps us identify issues that affect your business, customers, employees, and visitors.
Examples of concerns to report include:
Sidewalk and street maintenance: Cracked or uneven sidewalks, damaged curb ramps, potholes, and other pavement concerns.
Lighting: Streetlights that are out or malfunctioning.
Cleanliness: Litter, illegal dumping, overflowing public trash cans, and graffiti.
Drainage: Blocked storm drains or recurring standing water.
Trees and landscaping: Fallen limbs, damaged trees, or overgrown vegetation affecting public access.
Public amenities: Damaged street signs, benches, bike racks, or other fixtures.
Accessibility: Obstructions affecting sidewalks, curb ramps, or pedestrian pathways.
When submitting a request, please include the exact location or nearest landmark, a brief description, and clear photos when possible. These details help City staff locate the issue and determine the appropriate response.
Requests may be submitted anonymously. However, to track the progress of your submitted requests, you must create an Access Albany account.
Get Started with Access Albany
Submit a Request Online
Download the Mobile App
Please review the attached flyer for additional information and share this resource with your managers and staff. We encourage you to save the reporting link or download the app so it is readily available when a concern arises.
Access Albany is for nonemergency concerns. For emergencies, call 911.
Thank you for your continued partnership and for helping us keep Downtown Albany safe, clean, accessible, and welcoming. Your attention to the everyday needs of our downtown makes a difference.
