10/27/2026
This International Control Room Week, we’re giving a huge shout-out to the people and agencies working behind the scenes to keep emergency responses coordinated, connected and moving. 📞💻
During a large-scale emergency, Auckland Emergency Management’s Emergency Coordination Centre (ECC) becomes the central hub where agencies come together to coordinate the response. It brings representatives from emergency services, councils, government agencies, infrastructure providers, community organisations and other partners into one place, creating a shared picture of what is happening across the region.
Together, they assess incoming information, identify priorities, coordinate resources and make sure support reaches the communities that need it most.
For NZ-RT23, the ECC is the vital link between our team in the field and the wider response. Our taskings come through the ECC, giving us the direction, information and coordination we need to deploy our people, vehicles and equipment safely and effectively. While our crews may be more visible out in the community, we simply couldn’t do our work without the people supporting and coordinating us from behind the scenes. 🙌
The ECC is often strengthened by skilled volunteers, including AREC - Amateur Radio Emergency Communications, who can provide communications support and help keep vital information moving when systems are under pressure.
To every person, agency and volunteer who helps staff and support the ECC: thank you. Your calm leadership, specialist knowledge, teamwork and commitment make our work in the field possible and help the entire response work as one. ❤️
