09/24/2026
Over the past year, the Seagoville Police Department Communications Center has navigated staffing challenges, new employees, schedule changes, updated procedures, training initiatives, technology and facility changes, and a move into a newly remodeled communications center.
Through it all, 9-1-1 never stopped ringing.
This team has answered calls involving homicides, pursuits, violent disturbances, medical emergencies, fires, suicidal callers, frightened children, and countless other moments when someone needed help. They have managed difficult calls, supported one another through challenging days, helped train new employees, strengthened their procedures, and continued looking for ways to make their center better.
But perhaps what stands out most is how they take care of one another.
They check in after difficult calls. They step in when a coworker needs help. They celebrate each other's successes. They learn from mistakes instead of hiding from them. And no matter how difficult the previous call may have been, they put on the headset and answer the next one with the same professionalism and care.
That is what makes the Seagoville Police Department Communications Center a true team of Headset Heroes.
Thank you for your dedication, resilience, teamwork, and commitment to always getting better. We are proud to recognize you. ❤️