Aurora911

Directions Website

Aurora911 answers emergency and non-emergency calls and dispatches police, fire, and medical resources in Aurora, Colorado. This page is not monitored 24/7.

To report an emergency, call 9-1-1. For non-emergencies, call 303.627.3100.

10/22/2026

Can you boo-lieve it? Halloween is just over a week away! Make sure you’re ready to have a sweet night with these safety tips:

‣ Trick-or-treating is more fun — and safer! — in groups. Stay with your friends or family, and make sure adults know where you’re going. Be cautious of strangers and never go inside a stranger’s home.
‣ Use crosswalks and stay on sidewalks and driveways. Look both ways before crossing the street.
‣Only visit houses with the porch light on. Walk, don’t run.
‣ Do not accept homemade or unwrapped treats. Grown-ups, inspect all candy before letting little monsters dig in.
‣ Dress for the weather and make sure costumes are visible. Use glowsticks, reflective tape or bright colors, and consider bringing a flashlight.
‣ If you see something suspicious, give us a call! 9-1-1 for emergencies and 303.627.3100 for non-emergencies.

[Media description: Graphic with a puppy in a witch’s hat holding a trick or treat bucket. Text reads “Trick or treat, keep Halloween sweet!”]

10/20/2026

In August, Larry took a call for an unconscious individual. He quickly learned that the person was also not breathing. Despite a poor phone connection, Larry was able to assess the situation and begin CPR with the caller. Once paramedics arrived on scene, they were able to continue CPR, and the patient made a full recovery. We celebrated these heroes today with a Phoenix Award.

Phoenix Awards are given to recognize a call-taker who plays a critical role in a patient recovering completely and neurologically intact after a cardiac arrest. This often means providing CPR instructions to the caller or other bystander.

This is a big deal — on average, individuals who suffer an out-of-hospital cardiac arrest have roughly an 8-10% chance of surviving and leaving the hospital neurologically intact. In Aurora, that average is closer to 15%. The earlier a patient receives CPR, the higher their chances of surviving. This is why we train all our call-takers in CPR.

Congratulations, Larry!

[Media description: Photo of Aurora911 emergency communication specialist Larry in front of a fire truck with responders from Aurora Fire Rescue and Falck Ambulance after receiving a Phoenix Award.]

10/16/2026

🎊 Help us celebrate Jaque, our Gold Line Award winner for September! 🎊

Jaque’s dedication to her peers and the responders and residents we serve is exceptional. Her work is defined by a quiet, calm, and absolutely unwavering presence on the floor.

While our work is often loud and chaotic, Jaque is a nurturing and steady force. She goes above and beyond standard expectations by routinely and meticulously reviewing every single call.

She consistently takes the initiative to make callbacks as needed, ensuring that nothing falls through the cracks and that her peers are deeply supported when things get busy.

This level of proactive, behind-the-scenes teamwork not only keeps our residents safer but also provides immense peace of mind to our responders and dispatchers. Jaque never seeks the spotlight, but her silent vigilance, incredible work ethic, and deep care for this team make her incredibly deserving of the Gold Line Award.

Way to go, Jaque!!

[Image description: Photo of Aurora911 emergency communications specialist and September Gold Line Award winner Jaque posing in front of an American flag.]

10/11/2026

Check out these adorable thank you notes! 😍

Our team had the pleasure of going in to a local elementary school to talk to second graders about 9-1-1 and what it’s like to be an emergency communications specialist. This tied in perfectly with their units on community helpers and what it means to be a good community member.

We love the opportunity to engage with children and show them that while calling 9-1-1 might be scary, we’re here to help. If we inspired a few to become future dispatchers, well, that’s an added bonus. 😎

[Media description: A collage of pictures and written notes thanking “Ms. Amy and Ms. Allison” for coming to talk about 9-1-1.]

10/09/2026

This could be you!

We’re hiring for our next academy, and we’d love for you to join our team.

Come make a difference in Aurora — check out the link in the comments and apply by November 6.

[Media description: Video of an emergency communications specialist answering a 9-1-1 call.]

10/07/2026

It's Fire Prevention Week! Check out these great tips on preventing lithium battery fires from our partners at Aurora Fire Rescue.

[Media description: Shared post with pictures of Aurora Fire and Colorado Division of Fire Prevention and Control Risk Reduction personnel talking with families outside the Aurora Central Library where a fire safety education trailer was parked.]

10/03/2026

Happy National Hispanic Heritage Month!

Hispanic Heritage Month is celebrated each year From September 15-October 15, encompassing the anniversaries of independence for Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Mexico, and Chile.

Throughout the month, we honor the traditions, cultures, and contributions of Hispanic and Latino Americans.

[Media description: Graphic with a brightly colored Papel Picado pattern. Text reads “Hispanic Heritage Month.”]

10/01/2026

Yesterday, Aurora911’s Cheri and Hannah were presented with a Commander's Commendation from the Aurora Police Department !

Earlier this summer, Hannah took a call that began as a domestic violence incident and quickly escalated into a more volatile event. Her initial snapshot of the call contained the critical details that allowed Cheri to dispatch officers quickly. Hannah and Cheri worked together seamlessly to gather information and relay it to officers before they arrived on scene. Cheri was able to ask Hannah questions that officers had in a way that also allowed Hannah to focus on the caller and the evolving situation. The incident resolved with all parties safe.

Cheri and Hannah were commended for their essential role in getting high-quality information and notes to the officers, giving them critical situational awareness en route to the incident.

Way to go, Hannah and Cheri! We’re incredibly proud of your teamwork, professionalism, compassion, and respect. 🎉

[Media description: Photo of Aurora911’s Hannah and Cheri receiving a Commander's Commendation from members of the Aurora Police Department.]

09/29/2026

Fall may have just begun, but there’s no better time than the present to for winter weather! 🍂❄

As we close out National Preparedness Month, check out these tips to help you get ready for the temperatures to drop:

‣ Inspect your all-weather tire treads to make sure you have at least 6/32 inch depth. Or, make a plan to change out those summer tires for winter tires.
‣ Make a winter car emergency kit with flashlights with fresh batteries, hand warmers, blankets, an ice scraper, cat litter or sand, and a shovel.
‣ Put together a home emergency kit with flashlights with fresh batteries, hand warmers, blankets, a radio, non-perishable snacks and foods, water, and pet supplies.
‣ Blow out sprinkler systems before the first freeze. Sprinklers must be turned off by October 1, so this can be done sooner this year!
‣ Check your smoke detectors! The end of daylight savings time is a great time to do this. Make sure the smoke detectors are working and change batteries where needed.
‣ Pull out winter clothing and check sizing. The first day of snow or below-freezing temperatures is not when you want to find out that your child’s coat no longer fits! Take a look now and make a plan to ensure everyone is dressed in appropriate layers when the time comes.
‣ Sign up for emergency alerts from the city of Aurora! Visit the link in the comments for more information.

[Media description: A picture of a snowman wearing a baseball cap with the Aurora911 logo.]

09/26/2026

We’re just TWO WEEKS away from the first Hometown Heroes Day! Join us at the Town Center at Aurora for an afternoon filled with food, fun, and activities for the whole family.

Come meet Aurora’s first responders on October 10 from 12-4 p.m. 🚨🚓🚒🚑☎️

[Media description: Graphic with photos of police officers interacting with kids at events. Text reads “Hometown Heroes Day” with icons of public safety.]

Address

23911 E Arapahoe Road
Aurora, CO
80016

Website

https://www.auroragov.org/residents/public_safety/aurora911, https://www.auroragov.org/socialmediapolicy

Alerts

Be the first to know and let us send you an email when Aurora911 posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Want your organization to be the top-listed government service in Aurora?