Aurora911

The kicks off next week! ⚽

More than a million international visitors are expected in the United States throughout the tournament. While Colorado is not hosting any games, we may see visitors pass through our area.

Did you know? Visitors from other countries can still get help by dialing 911! Here’s what you need to know about calling for emergency help from a non-U.S. phone:

‣ Call 911, don’t text or use other messaging apps. Text to 911 does not work on international phones.
‣ Calling 911 is free and available to anyone needing help.
‣ Wait for the call to connect. It may take longer than expected if you’re not connected to a U.S. network, so stay on the line until it goes through.
‣ If the call disconnects, try again.
‣ If you need a language other than English, tell the call-taker which language you need in English so they can contact an interpreter.
‣ Know your location. If you don’t have an address, describe landmarks or businesses nearby.
‣ Stay on the line until you are told to hang up.

U.S. residents — if you see someone who needs help calling 911, lend a hand! Call from your U.S.-based phone, let the call-taker know where you are, and stay with the individual until help arrives if it is safe to do so.

[Media description: graphic from Ready.gov of a soccer stadium with hand holding a phone calling 911. Text reads “In case of emergency dial 9-1-1”]

We can't wait! Come see us at Aurora Fest on June 13 from 3-10 p.m.

Happy Pride Month! 🏳️‍🌈

At Aurora911, we are committed to creating a workplace where every member of our team feels included, respected, and valued. This job is tough, and our people are better when they can show up as themselves. Together, we’re stronger.

That extends to the work we do to serve this community. Everyone deserves to feel welcome in Aurora. Our mission is to get the right resources to the right place at the right time, for everyone, every time. We see you, and we’re here for you.

[Media description: Graphic with rainbow striped background. Text reads "For everyone, every time" with the Aurora911 logo.]

Another big month of service anniversaries at Aurora911! Daniea, Paige, Jaime, Marlene, Grant, Sarah, Chanell, Sai, and Larry, your dedication to your team and the community doesn’t go unnoticed. Thank you for choosing us!

We’re also lucky to be celebrating another huge service milestone this year — Daniea has been with Aurora911 for 20 years!! D, we would not operate as smoothly as we do without you. Thank you for all you do in ensuring we can always answer the call for those in need.

[Image description: Graphic highlighting May years of service anniversaries. 20 years for Daniea. 10 years for Paige. 8 years for Jaime and Marlene. 6 years for Grant. 4 years for Sarah and Chanell. 3 years for Sai and Larry.]

This Memorial Day, we pause to honor the men and women who made the ultimate sacrifice while protecting our freedom.

Thank you for your service. You are not forgotten.

[Media description: Graphic of flags near tombstones of veterans. Text reads “Honor & Remember”]

90 days in, Aurora's plan to route non-emergency medical calls to virtual doctors has saved patients Denver7 looked into how Aurora Clinical Navigation connects low-acuity 911 callers with virtual physicians, saving patients roughly 1,400 emergency room hours in its first three months.

This one is special: we had the honor of presenting Susi with a Phoenix Award today. Earlier this year, Susi took a call for a patient who was unconscious and not breathing. CPR was already in progress, and Susi provided additional guidance and reinforcement. She was a steady, calm voice in a chaotic situation.

Phoenix Awards at Aurora911 are given to recognize a call-taker who plays a critical role in a patient recovering completely and neurologically intact after a cardiac arrest. This often means providing CPR instructions to the caller or other bystander.

This is a big deal — on average, individuals who suffer an out-of-hospital cardiac arrest have roughly a 10% chance of surviving and leaving the hospital neurologically intact. The earlier they receive CPR, the higher their chances of surviving.

Way to go, Susi! Thank you for making a difference. ❤

[Image description: Photo of Susi holding a Phoenix Award certificate in front of an Aurora Fire Rescue fire truck.]

Happy EMS Week, Falck Rocky Mountain - Aurora, Colorado! Thank you for your dedication to providing lifesaving care to our community. 🚑

[Media description: Photo of Falck professionals showing an ambulance to members of Aurora911.]

Earlier this year, Tarryn and Lindsey celebrated 15 years of service with the city and Aurora911!

In a career with long days and nights, missed holidays, tough calls, and emotional shifts, that’s no easy feat. Thank you, Tarryn and Lindsey! We’re forever grateful for your commitment to helping residents and visitors of Aurora.

[Image description: Photo of Aurora911’s Rosalie, Tarryn, Tina, and Lindsey smiling with Tarryn and Lindsey’s 15 years of service certificates.]

During National Police Week, we pay tribute to the men and women of law enforcement who gave their lives in service of others, and we honor those who protect our communities every day.

We are proud to serve alongside the Aurora Police Department. Thank you for your commitment to Aurora.

[Media description: Photo of the Aurora Police Department Honor Guard.]