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Monday 8:45am - 5pm Tuesday 8:45am - 5pm Wednesday 8:45am - 5pm Thursday 8:45am - 5pm Friday 8:45am - 5pm

Betsy Lehman Center for Patient Safety

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Betsy Lehman Center for Patient Safety

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A state agency that uses communications, research & data to improve the safety of health care in MA.

09/28/2026

How do we translate patient stories into meaningful change in everyday clinical practice?

A powerful narrative in The Patient Experience Journal explores how gaps in communication and patient education contributed to the progression of a chronic condition years after treatment.

Authors urge providers to reflect on lessons learned from this story:

• Informed consent must be clear plain-language conversations and not just a formality.

• Pain during in-office procedures should be anticipated and addressed proactively.

• Cost information and success rates should be provided before any in-office procedures are performed.

• Patient-centered care involves education about management and follow-up.

• Creating a safe space for patients to be vulnerable and open enables healing.

Read the article: https://buff.ly/QyndTcl

09/23/2026

A recent report from the Massachusetts Department of Public Health finds that Massachusetts has a shortage of guardians who are empowered to make medical decisions on behalf of incapacitated patients.

WBUR 90.9 FM explores how this can create barriers to timely care transitions and affect some of the state’s most vulnerable patients.

Read more: https://buff.ly/RXRi7gU

09/21/2026

If your primary care clinician used AI during your next visit, would you want to know?

A new The Commonwealth Fund study explored patients' perspectives on AI in primary care and found that patients generally want AI to support clinicians, not replace them. They also want transparency about how AI is used, accountability for AI-influenced decisions, and clear benefits to their care.

As healthcare organizations continue to adopt AI, trust, communication, and human connection remain essential.

Read the study: https://buff.ly/4cfVJt6

08/20/2026

Providing safe, patient-centered care starts with having the right information at the right time.

This article from the Pennsylvania Patient Safety Authority explores how documentation and communication practices can affect care for transgender and gender-diverse patients. It offers important insights on reducing risk, improving clinical decision-making, and building a more inclusive healthcare experience.

Read more: https://buff.ly/tudvj1Y

07/29/2026

Understanding all the factors that may lead to maternal death requires more than medical records alone.

Brooke LaMere, MPH of the Massachusetts Department of Public Health discusses how family interviews provide critical context, helping the Maternal Mortality and Morbidity Review Committee develop more accurate findings and targeted recommendations to improve maternal health outcomes.

Read more: https://buff.ly/PRzGgft

06/24/2026

Access to mental health support remains a challenge for many healthcare workers.

The The Emotional PPE Project was founded to reduce barriers healthcare workers face in seeking, accessing, or receiving emotional and mental health support. Since 2020, the organization has supported thousands of healthcare professionals while advocating for change across the system.

In addition to its advocacy efforts, the Emotional PPE Project curates practical training resources focused on burnout, well-being, and creating supportive work environments.

Explore the training resources: https://buff.ly/dsnKZIL

06/18/2026

Simple shifts, like using gender-neutral terms, avoiding assumptions about relationships, and reflecting diverse identities, can help ensure more people see themselves in the materials designed to support their care.

The goal is not to create separate resources, but to make existing ones more inclusive and accessible for all.

Read more about making patient-facing resources more inclusive for LGBTQ+ communities in this blog from Institute for Healthcare Improvement - IHI: https://buff.ly/pEywnP1

06/05/2026

The Betsy Lehman Center’s peer support team is hosting a virtual session with Daniel Saddawi-Konefka, M.D., anesthesiologist at Massachusetts General Hospital and co-founder of The Emotional PPE Project

Dr. Saddawi-Konefka will examine why many clinicians delay or avoid seeking support and discuss practical approaches organizations can use to reduce stigma and improve access to peer and professional support.

Date and time: June 16, 2026 | 12 – 1 PM
Location: Virtual

Register here: https://buff.ly/NicCDAv

05/26/2026

The Support Report is the Betsy Lehman Center’s email newsletter with featured stories and resources aimed at strengthening peer support across Massachusetts.

In the latest issue, read about how Care Dimensions is partnering with the Virtual Peer Support Network, see upcoming events and training, and access featured literature from our peer support research library.

Read the full newsletter here: https://buff.ly/DGeXszu

05/14/2026

Care Dimensions is the first hospice and palliative care organization to partner with the Virtual Peer Support Network. By investing in peer support, Care Dimensions is helping ensure their clinicians and staff have meaningful resources to connect, reflect, and care for one another.

Read more about how they’re building a culture of support: https://buff.ly/86HEiPC

Address

501 Boylston Street
Boston, MA
02116

Opening Hours

Monday	8:45am - 5pm
Tuesday	8:45am - 5pm
Wednesday	8:45am - 5pm
Thursday	8:45am - 5pm
Friday	8:45am - 5pm

Telephone

+16177018271

Website

http://BetsyLehmanCenterMA.gov/

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