10/21/2026
🎧 Celebrating a Specific Milestone: Lori
Today, we’re celebrating Lori’s 10 years as manager of Casper PSCC. It’s an opportunity to recognize not just the work she does, but the person she is to all of us who work alongside her.
Lori began her career at Casper PSCC in June of 1997. From telecommunicator to lead telecommunicator, training officer, and now manager, she has worn many hats over the years and excelled in every role. In 2018, she was named Wyoming APCO Supervisor of the Year, an honor that reflects the commitment and leadership she has brought to this profession.
Those of us who work with Lori know she is much more than the person in charge. She is the glue that holds us together when the days are hard, the calls are heavy, and we’re running low on energy. Lori has spent years sitting in the same seats we do. She knows what it feels like to work a 12-hour shift, to hear things that stay with you long after you clock out, to deal with the frustrations that come with the job, and to share a laugh with your coworkers when you need one most.
And even though her role has changed, she has never forgotten what it’s like to be one of us. She is still there to listen when we need to vent, help us work through a problem, answer a late-night call or text, or give us that kick in the rear we sometimes need. Her door is always open, and we never have to wonder whether she will make time for us. Sometimes she gives us advice, sometimes she gives us a hard truth, and sometimes she simply lets us talk. She knows that not every tough day can be fixed, but having someone in your corner can make it a little easier to get through.
Lori has a way of keeping us grounded. She holds us accountable, pushes us to do better, and reminds us of what we’re capable of, even when we might be struggling to see it ourselves. She has helped train and guide so many people throughout her career, and the lessons she has passed along are part of who we are as dispatchers today. She understands that behind every headset is a person, and that taking care of those people matters just as much as keeping the center running.
Being a dispatch center manager means carrying responsibilities most people never see. There are staffing challenges, budgets and resources to manage, relationships to maintain with other agencies, constantly changing technology, and difficult decisions to make. Above all, there is the responsibility of making sure the center is ready to answer the call, day or night.
Ten years as manager is a milestone worth celebrating. Lori's impact reaches far beyond her title. It can be seen in the people she has trained, the coworkers she has supported, the standards she has maintained, and the team she continues to help hold together.
Lori, after all these years, you know this job can be messy, rewarding, and occasionally exhausting. You’ve experienced all of it alongside us, and you continue to show up for this team. You’ve been our teacher, our sounding board, our steady hand, and sometimes the person who tells us what we need to hear rather than what we want to hear. We wouldn’t be the dispatchers or the department we are today without your guidance.
Congratulations on 10 years as our manager, Lori. We’re proud to work alongside you, and we’re lucky to have someone leading us who understands not just the job we do, but the people doing it.💛
