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SOCAP International

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SOCAP International

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Founded in 1973, SOCAP International is the longest-standing, member-driven nonprofit association dedicated to Customer Experience (CX) professionals.

Mission
SOCAP supports the integrated approach to customer engagement to drive successful business strategy. We deliver relevant and timely content and programs to our members. We enable, endorse and support industry collaboration, peer networking and business partnerships.

10/22/2026

Let’s give this group a little more time in the spotlight.

Congratulations to SOCAP’s 2026 Leadership in Learning honorees:

• Gabrielle Ryczek, Scotts Miracle Gro
• Andrea Santoyo, Callzilla
• Caity Anderson, Morley Companies
• Cathy Guidi-Scherm, Premier NX
• D’larys Rivera, ACC Premiere
• Drew Krogulecki, Stellantis
• Jhoanna Ramos, VIPDesk Connect
• Rebekah Bailey, Morley Companies
• Saraell Smith, Freshpet

Making time to learn while keeping up with the day-to-day takes commitment. We’re proud to celebrate these members and the importance of continuing to grow throughout our careers.

Know someone on this list? Help us congratulate them in the comments!

Meet all of this year’s honorees at link In comments.

10/21/2026

You know those moments when someone says, “We should probably ask Legal”? Let’s get them in the room.

On November 11, join SOCAP for “Bring Your Legal Team to a Webinar Day,” with a conversation about the FCC, TCPA, and the questions that bring customer care and legal teams together.

Forward the invitation to your legal partner, bring your questions, and join us. We’d love to see you both there.

Registration In comments.

10/20/2026

We already miss you! So let's get next year's event on our calendars now.

We’re heading back to Tempe for the 2027 SOCAP CX Conference!

October 12–14, 2027
Omni Tempe Hotel | Tempe, Arizona

If you joined us there in 2025, you know why we’re excited to return. If you missed it, consider this your very early nudge to join us.

One of my favorite things about getting this group together is watching a quick hello turn into a conversation that lasts well past the session break. Familiar faces, new connections, and people who understand exactly what your workday looks like. That’s SOCAP.

Registration details will come later. For now, put these dates on your calendar, give your team a heads-up, and leave a little room for Arizona in next year’s plans.

Come for the Knowledge, Stay for the Network.

Who’s planning to join us in Tempe?

10/19/2026

Your team’s best work deserves recognition.

Have you introduced technology that improved customer service? Found a new way to solve a customer challenge? Built a training program that helped your people succeed?

The 2027 Stevie® Awards for Sales & Customer Service include three categories exclusively for SOCAP members:

• Best Use of Technology in Customer Service
• Innovation in Customer Service
• Customer Service Training or Coaching Program of the Year

Active SOCAP members can enter these categories with no entry fee through the January 13, 2027 primary deadline.

The early-bird deadline is November 12, 2026. Now is a great time to choose your project, gather your results, and start telling your team’s story.

Need inspiration? Our Stevie Awards resource page includes a webinar featuring previous winners, category details, and an entry-kit link.

10/16/2026

Fair warning: we're still going through conference photos, so get ready.

One of my favorite parts of getting this group together is watching everyone reconnect, pull someone new into a conversation, and pick up right where they left off.

Thank you for bringing your ideas, your stories, and your sense of humor to Oak Brook. You make this community what it is.

Who made your conference experience a little more memorable? Give them a shout-out in the comments.

10/15/2026

A longtime SOCAP member. A believer in learning from others. A devoted Wisconsin Badgers fan.

Meet Pat Nicholson, Vice President, Business Development at Alta Resources, and our featured SOCAP Member Spotlight!

Pat’s belief in learning from others speaks to the heart of SOCAP: bringing people together to exchange ideas, share experiences, and build relationships across the customer care profession.

Beyond work, Pat is an avid sports fan whose Wisconsin roots and University of Wisconsin–Madison pride run deep.

Get to know Pat in this month’s Member Spotlight at the link In comments.

Have you connected with Pat through SOCAP? Share a memory or say hello in the comments!

10/14/2026

The conference sparked the conversation. Keep it going with your team.

As you put ideas from last week’s SOCAP CX Conference into practice, explore the SOCAP Leadership Conversations Executive Guide.

Built around clarity, courage, and creativity, the guide brings together insights from our Leadership Conversations series to help you reflect on your own leadership and start meaningful discussions with colleagues.

Choose one theme to bring to your next team meeting. Where could greater clarity help? What decision calls for courage? Where is there room to think differently?

Download the guide:
https://smpl.is/anjj8

Thank you to our hosts, Lisa Oswald and Helen Horsham-Bertels, and series sponsor Premier NX for supporting these conversations.

Which theme is most relevant to your team right now: clarity, courage, or creativity?

10/05/2026

Tomorrow, the 2026 SOCAP CX Conference opens in Oak Brook, IL, and the CPG Summit kicks off day one.

Crisis-Ready Brands Win Consumer Trust
Tuesday, October 6, Noon - 4:30pm

Co-chairs Kris Lomax of Crayola and Lisa Diehl bring CPG leaders together for a half-day on protecting consumer trust when things go wrong, and earning it back when they do.

There's still time to join us. Registration for the CPG Summit and the full conference is linked In the first comment.

Not joining us in person? Follow SOCAP all week for highlights.

Thank you to our title sponsor, ACC Premiere.

Traveling to Oak Brook today? Tell us where you're flying in from.

10/02/2026

Every customer conversation starts somewhere: a review, a comment, a support ticket, a DM.

Emplifi brings social media management, marketing, and customer care together into one AI-powered platform, helping brands see what customers are saying and respond to it well, wherever it shows up.

Thank you, Emplifi, for joining the 2026 SOCAP CX Conference and supporting a community focused on getting those conversations right.

10/01/2026

Technology keeps changing. Human connection keeps mattering.

TP brings people, processes, and AI together to help brands support their customers and improve business operations. Its services span omnichannel customer care, technical support, and customer journey optimization, combining global capabilities with human expertise.

Thank you, TP, for supporting the 2026 SOCAP CX Conference and helping make space for the conversations shaping the future of customer experience.

Catch TP at the conference breakfast they're hosting Thursday, October 8, before the final day of sessions gets underway.

Address

2875 West Ray Road Suite 6-358
Chandler, AZ
85224

Opening Hours

Monday	8:30am - 5pm
Tuesday	8:30am - 5pm
Wednesday	8:30am - 5pm
Thursday	8:30am - 5pm
Friday	8:30am - 5pm

Telephone

+17035193700

Website

http://www.socap.org/

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