Montgomery County TN 911 Center

08/25/2026

🚨 To***co Season: A 911 PSA 🚨

Around here, to***co season comes with a few familiar sights, and smells. 👃🌿

💨 White smoke rolling out of a to***co barn? Normal.

👃 That unmistakable smell that lets you know to***co is curing before you even see the barn? Also normal.

🔥 Flames shooting out of the roof? Yeah… go ahead and call 911.

Our dispatchers are happy to help, but during to***co season, remember:

Smoke + to***co smell = probably curing.
Smoke + flames = definitely not curing. 🚒🔥

When in doubt, give us a call. We’d much rather check on a to***co barn than have someone assume a real fire is “just to***co season.”

08/22/2026

Think you have what it takes?

We’re looking for people who can:

⭐ Stay calm when things get chaotic
⭐ Listen, communicate, and think quickly
⭐ Handle multiple things happening at once
⭐ Show compassion without losing control of the call
⭐ Work as part of a team
⭐ Come to work ready to learn and improve

No cape required. Headset provided. 🎧

If you’re looking for a career with purpose, not just another job, your seat might be waiting.

📍 NOW HIRING: 911 TELECOMMUNICATORS

Answer the call. Be the calm. Send the help.

Montgomery County, Tennessee, is home to Clarksville, the state’s fifth-largest city. Located just 40 miles from Nashville and within a day’s drive of most major U.S. cities.

04/19/2026

As National Public Safety Telecommunicators Week comes to a close, we want to extend a heartfelt thank you to our incredible event planning committee. Your hard work behind the scenes, securing meals, organizing games, and putting together prizes, made this week truly special for our team.

We would also like to express our appreciation to Sgt. Bowles and our partners at the Montgomery County Sheriff’s Office for helping secure donations throughout the week. We also had the pleasure of welcoming members of the Montgomery County Sheriff’s Office, who stopped by with some seriously delicious BBQ! A huge thank you to the talented cooks, Chief Deputy John Smith and Investigator Mark Stone, for cooking up a storm and making our day extra special. Your efforts (and BBQ skills) brought big smiles to our team!

We’re already looking forward to what this amazing team has in store for future events!

04/18/2026

🚨 Telecommunicator Week Spotlight: Justin Cary 🚨

We’re proud to highlight Justin Cary👏

🕰️ Years of service:
2 years

💙 What is your favorite part of the job?
I love being able to help people having one of the worst days of their lives. Your emergency is my emergency, and I always try my best to give you my very best, even when you’re experiencing your very worst.

📞 What is something the public often misunderstands about 911?
Just because we are asking you questions does not mean service is being delayed. We are gathering information in rapidly evolving situations to provide our responders with the best information so they can be helpful to you upon arrival.

💪 What keeps you motivated on tough days?
I take solace in the fact that if I can help even just one person through their emergency, then I’ve made a difference. You may not see our faces or remember our voices, but we remember you long after we disconnect. I lean on the positive outcomes during the toughest times.

👥 How do you support your coworkers during a shift?
I try to help when and where I can, whether that’s listening after a difficult call, helping page out a response if they’re actively taking a call, or making them laugh or smile to get through the shift.

🚑 Message to the public:
It is of the utmost importance to know your location. We cannot send help if we do not know where you are. Just do your best to breathe, remain calm and focused, and answer our questions to the best of your ability.

✨ Favorite way to decompress:
Listening to Taylor Swift of course! 🎶

👏 Thank you, Justin, for your dedication, compassion, and commitment to serving the community!

04/18/2026

🚨 Telecommunicator Week Spotlight: Cassie Hall 🚨
We’re excited to highlight Cassie Hall, one of our dispatch trainees, with almost 1 year of service 👏

🕰️ Time in dispatch:
Almost 1 year

💙 What is your favorite part of the job?
Working calls as a team with the other dispatchers. Everyone has a role depending on the call type, and seeing how all the different pieces come together at the end, it’s so fun!

📞 What is one skill that is most important in this profession?
Being flexible and able to adapt to the needs of the callers and the situations.

💪 What keeps you motivated on tough days?
Knowing that I helped someone, even in the smallest way.

👥 How do you support your coworkers during a shift?
Showing up each day and helping where I can.

🚑 Message to the public:
Location is one of the most important pieces of information you can give a dispatcher.

✨ Favorite drink/snack:
Dr Pepper or an iced Blondie from 7 Brew!

👏 Thank you, Cassie, for your teamwork, positivity, and dedication as you continue to grow in this profession!

04/18/2026

🚨 Telecommunicator Week Spotlight: Rebecca Reed 🚨

We’re proud to highlight Rebecca Reed, Lead Dispatcher 👏

🕰️ Years of service:
Over 8 years

💙 What is the most challenging part of the job?
Probably managing multiple things at once, talking to a caller, communicating with responders over the radio, entering information, and coordinating help. It can be a lot at once, but staying organized and focused makes a big difference.

📞 What is something the public often misunderstands about 911?
We don’t always have perfect location information. Even if a system shows a general location, we still need the caller to confirm the address to make sure help goes to the right place. People also think there are always lots of call takers available, but in reality, it can be a small team handling multiple emergencies. That’s why staying calm and answering questions clearly is so important.

❤️ What does serving your community mean to you?
Serving the community means taking responsibility for helping keep people safe. It’s about doing my job well so others can get the help they need without delay.

👥 What does leadership mean to you in your role?
Leadership means staying calm, setting a good example, and being someone others can rely on during stressful situations. It’s not just about being in charge, but about supporting your team and helping things run smoothly.

🚑 Message to the public:
Give your location first. That’s the most important part of the call because we can’t send help without it. It doesn’t matter if you start by saying it’s an emergency, we still need to know where you are right away. If you’re driving, even the road or a nearby intersection helps. Details like license plates are useful, but location comes first.

✨ Something you might not know:
I have an identical twin! She also used to work in dispatch and now works in an administrative position with the City Homicide Department, so public safety is something we both ended up being a part of.

👏 Thank you, Rebecca, for your leadership, dedication, and commitment to keeping the community safe!

04/18/2026

Our friends at Montgomery County Fire Department stopped by this week to visit and drop off some treats for our team!

We truly appreciate the time they took to come see us and the continued support they show. It’s always great to connect with the partners we work alongside every day.

Thank you for thinking of us during Telecommunicators Week, we appreciate you!

04/18/2026

🚨 Telecommunicator Week Spotlight: Michaela Johnson 🚨

We’re proud to highlight Michaela Johnson, Communications Training Officer with us at the 911 center.

🕰️ Years of service:
Almost 4 years

💙 What inspired you to become a 911 telecommunicator?
All I’ve ever wanted to do is help people. I’ve worked in many different areas of criminal justice, but never thought about 911 until I moved here. I wanted to see what it was like to be the first one with someone during their emergency. Now I can’t imagine being anywhere else. I’ve been able to help save lives before units even get there and help start figuring out what’s going on for them.

📞 What is something the public often misunderstands about 911?
That while 911 is nationwide, when you call you’re not getting someone in a random state, you’re getting someone local, someone you may have even passed in the grocery store. Calls are routed based on your phone’s location to your local center.

💪 What keeps you motivated on tough days?
My husband. He’s my biggest supporter and always there when I need to vent. And knowing that I’ve helped at least one person.

👥 What does leadership mean to you?
Supporting others’ growth and encouraging confidence. It also means knowing your job but staying open to conversation and learning from each other.

🚑 Message to the public:
I’m a person with feelings too. I’m not directly associated with the responders you see on scene, we are a separate part of the process and can only do so much over the phone. I understand you may be scared or upset, but try to stay calm and talk with me so I can get you the help you need.

✨ Something you might not know:
I have titanium rods on each side of almost my entire spine from scoliosis.

👏 Thank you, Michaela, for your compassion, leadership, and dedication to helping others in their time of need!

04/18/2026

Our friends at Montgomery County Animal Control stopped by this week with donuts and the sweetest messages written on the box!

It’s the little touches like that which mean so much to our team. We truly appreciate the kindness and the support during Telecommunicators Week.

Thank you for thinking of us, we loved the treats and the thoughtful notes!

04/17/2026

🚨 Telecommunicator Week Spotlight: Suz McCaskill 🚨

We’re excited to highlight Suz McCaskill, one of our dedicated dispatchers who brings compassion and support to both callers and her team 👏

💙 Why do you love this job?
I want to be the person that I’ve needed in times of chaos and crisis. Sometimes people just need someone to lay it out for them and guide them through it all, and I really enjoy being that person for others.

📞 What is one skill that is most important in this profession?
It’s a weird one, but compartmentalization! We can’t carry everything all at once. It helps us stay calm, alert, and focused for the next caller. When we do get downtime, we unpack what happened, why, and how we can use that to help the next person. But in high-volume moments, it’s all about refocusing and shifting attention, and you can’t do that without compartmentalizing.

💪 What keeps you motivated on tough days?
My biggest motivation is knowing that my community needs me, and I want to be there for them.

👥 How do you support your coworkers during a shift?
I support my coworkers the same way I support my friends. You need to vent? Go for it. You need a minute alone? Say less. Whatever you need, I’ll try to give it to you.

🚑 Message to the public:
I’ve had people tell me their situation is embarrassing, but I want them to understand, we’ve heard it all. We’re not here to judge, we’re here to help. We provide emergency services and emotional support through your situation.

✨ Favorite way to decompress:
A round of Fortnite after work… and before 🎮

👏 Thank you, Suz, for your compassion, honesty, and the support you bring to both your team and the community!