Cleveland Veterans and Family Resiliency

Don't forget the Cleveland VA Mental Health Summit is coming soon.
Please hold August 16, 2016 open the Summit was great last year, and we are planning for it to be better this year.

The Council is looking for two members. If you are a veteran or want to help veterans and their families, contact John Merritt at 216 481 8486 or 575.312.2441.

What's on your mind? Are you trying to reach the VA but you're getting the old VA runaround? "SO ARE WE!" Come to a Cleveland Veterans and Family Resiliency Council meeting. And see what we are doing about it.

The next meeting is May 16, 2016 at 1:00 p.m. 7000 Euclid Ave. Cleveland, Ohio.

"WITH YOU WE CAN MAKE A DIFFERENCE ".

Building bridges for veterans with PTSD

YOU ARE INVITED TO THE CLEVELAND VETERANS AND FAMILY RESILIENCY COUNCIL FEBRUARY MEETING THIS February's meeting will be held on the 4th Monday at 7000 Euclid Ave. at 1:00 P.M.. You can help the VA improve it's image.
"WE ARE DOING SOME GREAT THINGS
FOR YOU"

EVER CALL THE V.A. AND GET THE TELEPHONE MERRY-GO-ROUND? HERE AT CLEVELAND WE ARE MAKING CHANGES TO STOP THE PHONE MERRY-GO-ROUND

The Cleveland Veterans Mental Health (MH) Council is a community council that meets monthly. In a quarterly report to the Louis Stokes Cleveland VA Mental Health Executive team, the Veterans Council Chair (John Merritt) shared that Veterans were frustrated when calling in for mental health needs. They would often get misdirected or sent to a voicemail. Leadership responded by forming an interdisciplinary subcommittee which included a Veteran to participate in this improvement process. The primary goal was to develop a “One Point Entry for callers seeking mental health assistance”. The committee met on several occasions and developed a plan to resolve using a “Plan, Do, Check, Act” (PDCA) model with a 90-day pilot which included:

· A streamlined phone tree with a “New MH Veteran” option;
· An option for a live pick-up by a Registered Nurse;
· An improved scheduling call center to resolve calls with appropriate personnel.

The 90-day pilot was a monumental achievement and the process led to formal implementation. Now when a Veteran calls the main hospital number 216-791-3800, they can enter extension 1035 or will be directed to extension 1035, and have the options as follows:

· To Schedule or cancel an appointment, press 1
· If you are a “New patient” and do not have an assigned Mental health provider, press 2
· For Medication or pharmacy, press 3
· If you are calling regarding a medical question and would like to speak to a nurse or provider, press 4

YOU ARE INVITED TO THE CLEVELAND VETERANS AND FAMILY RESILIENCY COUNCIL FEBRUARY MEETING THIS February's meeting will be held on the 4th Monday at 7000 Euclid Ave. at 1:00 P.M.. You can help the VA improve it's image.

"WE ARE DOING SOME GREAT THINGS
FOR YOU"

As of November 16, 2015 the Cleveland Veterans Mental Health Council will have a change of name:

"The Cleveland Veterans and Family Resiliency Council".

All are invited to the Cleveland Veterans and Family Resiliency Council meeting the 3rd Monday of each month.
(The next meeting December 21, 2015 1:00 P.M. 7000 Euclid Ave.
Cleveland, Ohio.

The Cleveland Veteran Mental Health Council will have the January meeting on:
January 26, 2014
1:00 P.M.-3:00 P.M.
Veterans Recourse Center
7000 Euclid Ave.
Cleveland, Ohio