06/27/2026
🚨 DID YOU KNOW? 🚨
When you call 911, every second counts—but the questions the dispatcher asks are just as important as the emergency itself.
Your call is answered by a highly trained emergency telecommunicator who first verifies the exact location of the emergency, because responders can't be sent to the right place without a confirmed address or location. Once the location is confirmed, the dispatcher begins determining the type of emergency so the appropriate resources—firefighters, EMS, law enforcement, or a combination of agencies—can be dispatched as quickly as possible.
Even after responders are on the way, the dispatcher will continue asking questions. These questions help provide critical information to the responding crews, such as the number of patients, whether anyone is trapped, if there are hazards like fire, smoke, downed power lines, weapons, or hazardous materials, and any changes in the situation while help is en route.
If the emergency is medical, the dispatcher may provide lifesaving instructions over the phone, such as how to perform CPR, control severe bleeding, assist someone who is choking, or help deliver a baby. Following these instructions can make a significant difference before emergency crews arrive.
Remember: 📍 Know your location if possible. 📞 Stay on the line until the dispatcher tells you it's okay to hang up. 🗣️ Speak clearly and answer every question as calmly as you can. 🚪 If it is safe to do so, unlock your door, secure pets, and have someone meet responders outside.
The questions aren't delaying help—they're helping ensure the right resources arrive with the information they need to provide the best possible care. Your answers help us help you. 🚒🚑