Durham Saves Water

10/13/2026

Durham Water Alert: Emergency work for a main break near US 15-501 and Morreene Road. Crews are responding. Traffic may be impacted (primarily in southbound lanes of US 15-501). Please plan accordingly.

10/12/2026

Last weekend's rain mostly missed our watersheds and didn't do anything to improve our lake levels. We remain in Stage 2 Water Shortage Response. Please use water wisely.

On an apt note, Thursday, October 15 is recognized as Imagine a Day Without Water. Durham Saves Water partnered with the City of Durham, NC Government's General Services Department to create artwork along Third Fork Creek Trail.

Stop by between 11 a.m. and 2 p.m. this Thursday to check out the artwork and learn why we should all value water. Park in the parking lot at 1100 Martin Luther King, Jr. Parkway.

Read more about our current Stage 2 Water Shortage Response: https://www.durhamnc.gov/m/newsflash/home/detail/4295

10/09/2026

With the potential for rain this weekend, let's take a quick look at Durham's watersheds...

Note: The U.S. Drought Monitor (map) is produced through a partnership between the National Drought Mitigation Center at the University of Nebraska-Lincoln, the United States Department of Agriculture, the National Oceanic and Atmospheric Administration and the National Aeronautics and Space Administration.

10/08/2026

Water Management sends our thoughts and prayers to the family and friends of Firefighter Andrew Brokes, as well as to our colleagues at the Durham Fire Department on the loss of a team member. We appreciate all of you, your commitment to Durham, and the dedication it takes to keep us all safe.

We are heartbroken to share that Firefighter Andrew Brokes died in the line of duty this morning while searching for victims inside the building at 410 Marly Drive.

Firefighter Brokes, who joined the Durham Fire Department on May 5, 2025, served the Durham community with dedication, courage, and a deep commitment to the residents of the Bull City.

“This is a heartbreaking loss for our department, the family, and the entire community,” said Durham Fire Chief Robert J. Zoldos II. “Our thoughts and prayers are with his loved ones and his colleagues, and we ask that you respect the family’s privacy during this unimaginably difficult time. The department is standing with and supporting his family in every possible way.”

Two other firefighters were injured during the incident and were taken to Duke Medical Center. Both have received care and are expected to make full recoveries.

This loss is felt across our entire department. Firefighters step into unpredictable situations every day in service to others, and Firefighter Brokes embodied that calling with honor.

We know our community is grieving alongside us. If you wish to share your condolences or messages of support, they will be received with gratitude by our department and by those who knew and loved Firefighter Brokes.

In the coming days, we will share more information about how we will honor his service and support the firefighters involved in this incident.

Thank you, Durham, for surrounding our DFD family with care during this profoundly difficult time.

10/06/2026

Water Management Statement on Utility Billing Changes
As part of a citywide technology upgrade, the City of Durham’s utility billing system, including stormwater and solid waste billing, transitioned to a new platform at the beginning of September. While this upgrade will ultimately improve service and efficiency, the rollout has not gone as smoothly as we hoped.

We want our customers to know that we hear your concerns. Our team is actively working through the billing issues and schedule inconsistencies that have surfaced.

In the meantime, we have temporarily paused disconnections for non-payment and the application of late fees to ensure no customer is negatively affected while we resolve these challenges. We will make an announcement before we resume disconnections and late fees.

We appreciate your patience and understanding as we work diligently to fine tune the system and deliver the level of service you deserve.

Thank you,
Water Management

Comunicado del Departamento de Gestión del Agua sobre cambios en la facturación de servicios públicos
Como parte de una actualización tecnológica a nivel municipal, el sistema de facturación de servicios públicos de la ciudad de Durham —que incluye los cargos por gestión de aguas pluviales y residuos sólidos— migró a una nueva plataforma a principios de septiembre. Si bien esta mejora optimizará el servicio y la eficiencia a largo plazo, la implementación no ha transcurrido con la fluidez que esperábamos.

Queremos que nuestros clientes sepan que escuchamos sus inquietudes. Nuestro equipo está trabajando activamente para resolver los problemas de facturación e inconsistencias en los plazos que han surgido.

Mientras tanto, hemos suspendido temporalmente las desconexiones por falta de pago y la aplicación de recargos por mora, para garantizar que ningún cliente se vea perjudicado mientras solucionamos estos inconvenientes. Emitiremos un aviso antes de reanudar las desconexiones y la aplicación de recargos.

Agradecemos su paciencia y comprensión mientras trabajamos diligentemente para ajustar el sistema y ofrecerle el nivel de servicio que usted merece.

Atentamente,
Departamento de Gestión del Agua (Water Management)

09/30/2026

The City of Durham remains in Stage 2 Water Shortage Response. Spray irrigation is still restricted. Please use water wisely.
More info at www.DurhamSavesWater.org

09/20/2026

And we’re back at CenterFest! Wayne Drop is here right now! Hope to see you soon!

Stop by the Durham Saves Water booth in CCB Plaza!

09/19/2026

Stop by the Durham Saves Water booth at CenterFest Arts Festival 2026 today and tomorrow. Our team is there to assist with questions about water conservation and those dreaded fats, oils, and greases (FOGs) that clog sewers. Our booth is in CCB Plaza.

Thanks to Durham Arts Council for hosting this event!

Saturday, September 19 - 10am-6pm
Sunday, September 20 - 11am-5pm
Location: Downtown Durham, Five Points intersection up to CCB Plaza. (E. Main St, Morris St, and E. Chapel Hill St.)

09/17/2026

Emergency work at the 2700 block of N. Roxboro Street (between Maynard Street and E. Hammond Street) for a water main break. Traffic will be detoured; please follow detour signage. Repairs will take several hours. Commuters should avoid this area of N. Roxboro if possible. Affected customers can find follow up details at www.durhamnc.gov/5367

09/16/2026

Swing by Water Management’s booth at CenterFest on September 19 & 20! Bring your old showerhead and swap it for a free Save Water Kit, which includes a high‑efficiency showerhead. Save water, save money, and be a good steward of the environment! Find us at our booth in CCB Plaza. See you there!