10/22/2026
Package Delivery & “Fraud Alert” Scams Are Circulating — Here’s What You Need to Know
We’re seeing an increase in two common text-message scams targeting residents. Both rely on urgency, fear, and official-looking language to trick people into clicking links, sharing information, or answering calls they shouldn’t. Here’s a clear breakdown so you can protect yourself and your family.
Package Delivery Scams
You may receive a text from an unusual or international-looking number (often starting with a “+” sign) claiming something like:
“Your shipment status has been updated.”
“Your delivery was delayed due to a lack of funds.”
“Payment is required to release your package.”
These messages frequently include a link that looks official but is designed to steal your personal information, payment details, or install malware.
What to do:
Do not click any links in these texts.
Do not reply.
If you’re expecting a package, go directly to the official carrier website (USPS, UPS, FedEx, Amazon, etc.) or use the tracking number provided by the original seller. Never use a link from an unsolicited text.
When in doubt, call the carrier using a phone number from their official website — not one provided in the text.
Fake “Fraud Alert” Scams
Another scam involves messages that appear to come from your bank or credit card company. The text asks if you made a recent purchase. When the person replies “No,” they quickly receive a follow-up message such as:
“Thank you for verifying. A representative will call you shortly for security purposes. Your case ID is….(number).”
The subsequent call is from the scammer, not your bank. They use the “case ID” to sound legitimate while trying to obtain account details, verification codes, or remote access to your devices.
What to do:
Do not reply to the text.
Do not click any links.
Do not answer the incoming call.
Handle all fraud alerts through your bank’s official mobile app or by calling the number on the back of your card or on the bank’s official website.
General Tips
Scammers count on people acting quickly out of concern. Taking a moment to verify through official channels stops most of these attempts. If something feels off — an unexpected text, a strange phone number, a link you’re unsure about, or a caller who creates urgency — trust that instinct.
A major red flag: if someone tells you to stay on the phone while you go to a bank, ATM, or crypto platform and follow their instructions, hang up immediately. Legitimate banks and financial institutions will never ask you to do this. Crypto transfers and “stay on the line” demands are classic signs of a scam.
If you have questions or believe you’ve been targeted, contact the East Longmeadow Police Department. We can help you determine whether it’s a scam and advise on next steps.
Stay cautious, verify everything independently, and help spread the word so others don’t fall for these messages
