El Paso Firemen & Policemen's Pension Fund

Don’t Wait — Register Today

The Fund’s new Self‑Service Site launched on May 21, and the old site will be turned off on June 1.

Swipe through this post to see how simple the new 8‑step registration process is, then follow the link to create your account.

Need assistance? Call (915) 771‑8111.

Upcoming 2026 Board Meetings

Members and the public are always welcome at the El Paso Firemen & Policemen’s Pension Fund Board Meetings. Your participation helps keep our Fund strong, transparent, and member‑driven.

All meetings begin at 1:00 p.m. MT
EPFPPF Headquarters – 909 E. San Antonio Ave., El Paso, TX 79901

Remaining 2026 Meeting Dates:
• June 17
• July 15
• August 19
• September 16
• October 21
• November 18

If you have questions about attending or need assistance, our team is here to help. We look forward to seeing you at an upcoming meeting

Our New Self‑Service Site Is LIVE!

We’ve modernized how members access pension information — with stronger security and improved access for surviving spouses.

The old site will be turned off on June 1, 2026, so now is the time to register on the new platform.

Swipe through the carousel for a quick look at the 8‑step registration process, then use the link to get started.

Need help? Call (915) 771‑8111 or email [email protected].

New Self‑Service Site Now Live!
The Pension Fund's staff have been working hard to modernize how members access pension benefit information — and we’re excited to share that the new Self‑Service Site is officially live!.

This upgraded site includes:
Enhanced security
Improved access for surviving spouses
A smoother, more reliable experience for all members

Important: The old self‑service site will be turned off on June 1, 2026.

Action Needed
The website address has changed. Please use the QR code to access the new site.

If you haven’t registered on the new site yet, you’ll need to complete a quick one‑time registration.

Need help?
📞 Call a Benefit Specialist at (915) 771‑8111
📧 Email [email protected]

MORE INFORMATION ON REGISTERING WILL BE POSTED AT 1:3O P.M.

New for 2026: Meet the EPFPPF Virtual Assistant!

We’re excited to introduce a new tool designed to help Fire and Police members get quick answers to their pension questions — anytime, anywhere.

Our team has spent months training the assistant with accurate information about your benefits, retirement eligibility, Forward DROP, survivor benefits, and more.
While this is still a trial, your feedback helps us improve it.

Try asking questions like:
• “When does my COLA start?”
• “How do I update my pension beneficiary?”
• “Am I Tier 1 or Tier 2?”
• “How is my pension calculated?”

Give it a try today and let us know what you think.

New Tool for EPFPPF Members!

We’re excited to introduce the El Paso Virtual Assistant ChatBot — a 24/7 resource designed to help you get fast, accurate answers to the most common questions about your retirement benefits.

Try it at: https://tinyurl.com/ChatBoT-EPFPPF

Whether you’re looking for information on starting the retirement process, Forward DROP, benefit statements, survivor benefits, tax documents like the 1099‑R, or how to update your contact information, the ChatBot can guide you step‑by‑step.

It’s built to make your experience with the Fund easier and more convenient by handling routine questions and pointing you to the right forms and resources. And when a question needs a personal touch, it will direct you to our office so you always get the right level of support.

Try it out today and see how it can help simplify your retirement planning.
📰 And don’t forget to check out our latest newsletter: https://tinyurl.com/epfppf-news-2026-v1

Mark Your Calendar — 2026 Board Meetings

All members and the public are invited to attend the upcoming El Paso Firemen & Policemen’s Pension Fund Board Meetings. These meetings are a great way to stay informed about your Pension Fund, hear updates, and follow the work your Trustees are doing on your behalf.

Upcoming 2026 Meeting Dates
• March 18
• April 15
• May 20
• June 17
• July 15
• August 19

🕐 All meetings begin at 1 p.m. (MT)
📍 EPFPPF Headquarters
909 E. San Antonio Ave., El Paso, TX 79901

Your participation strengthens our Fund and our community. We hope to see you there.

We’re coming to your station!

The Pension Fund team will be hosting Q&A Regional Visits this month, and all members are invited. If you’ve been meaning to update your beneficiaries, have questions about divorce-related pension issues, or want guidance on timing your retirement, this is a great chance to talk with us in person.

🗓 Upcoming Sessions:
March 25 – Pebble Hills Police Station | 8–10 a.m.
March 25 – Batt. 3, Station 5 | 1–3 p.m.
March 26 – Central Regional Command | 8–10 a.m.
March 26 – Batt. 1, Fire Station #11 | 1–3 p.m.

We look forward to seeing you and answering any questions you may have. Your Pension Fund is here to help you plan with confidence.

We’re excited to introduce a new way for members to get fast, reliable answers about their pension benefits — our AI‑powered Virtual Assistant, now live on the Pension Fund website.

As our retiree population grows, we’re committed to giving members and beneficiaries quick access to the information they need. The Virtual Assistant is available 24/7, helping with common questions such as:

How to begin the retirement process

Understanding the Forward DROP

Accessing benefit statements

Updating contact information

Locating forms

Survivor benefits

Tax documents like the 1099‑R

This tool doesn’t replace our staff — it supports them. Routine questions are handled instantly, while anything personal or complex is directed to our office, so you always get the right level of help.

The more members use the chatbot, the smarter and more accurate it becomes. It’s part of our ongoing effort to modernize services, stay responsive, and make your experience with the Fund easier than ever.

Try it out today and see how quickly it can help:
https://tinyurl.com/EPFPPF-Chatbot