Hanover County Public Safety Emergency Communications Department

Call Directions Website

Hanover County Public Safety Emergency Communications Department Public Safety Answering Point (PSAP) answering all 9-1-1 calls for Hanover County & Town of Ashland The late Sheriff Harold E.

Bradley implemented the concept of having a Centralized Consolidated Emergency Dispatch Center for the County in 1976. Because of his efforts, the Hanover County Public Safety Emergency Communications Department was established in 1986. Today the Department provides emergency call taking, text to 911, dispatching and paging services for the citizens of Hanover County, Town of Ashland, as well as twenty-three public safety and public service Departments and agencies within the County, twenty-four hours a day, seven days a week. The Department is a Triple ACE Accredited Agency through the International Academy of Emergency Dispatch, maintaining that status since 2019. The Hanover County PSECD supports the County Mission to be a premier community by providing superior service through creativity, innovation, and sound financial practices by ensuring timely citizen access to critical emergency resources and information. The PSECD is responsible for the uninterrupted flow of information in the area of emergency services communication. We are committed to maximize effective and efficient public service while respecting the diversity of our community and recognizing our employees as our most valuable resource.

Communications Office Johnson is recognized as the April 2026 Employee of the Month. Commended by Hanover Fire Hanover ...
07/13/2026

Communications Office Johnson is recognized as the April 2026 Employee of the Month. Commended by Hanover Fire Hanover County Fire-EMS Department for her actions during the shooting incident in the area of the Ashland Walmart, noting her handling of the incident and resources. In addition, C.O. Johnson's professionalism and engagement during a Fire/EMS ride-a-long was commended, her enthusiasm and thought provoking questions made a positive impression on the shift on duty that day. C.O Johnson has been an attentive call taker and diligent radio operator as she has progressed through her training. She is a supportive teammate.

Her efforts do not go unnoticed and we thank C.O. Johnson for her representation of our department. We are proud to have you on our 911 team. Keep up the good work.

Don’t forget to come by and say hi at the Hanover Tomato Festival
07/11/2026

Don’t forget to come by and say hi at the Hanover Tomato Festival

Come check out our table at the Hanover Tomato Festival today and tomorrow.
07/10/2026

Come check out our table at the Hanover Tomato Festival today and tomorrow.

07/10/2026

We have received reports that Brightspeed customers in Western Hanover are having landline and cellular issues. Brightspeed has been alerted - there is no estimated time to restoration. We will provide updates as they are received.

07/08/2026

UPDATE:

Non Emergency Lines are now operational.

We are currently experiencing issues with our non emergency lines - please contact us at 804-537-6140 or 804-730-6140 for non emergency matters.

9-1-1 lines are NOT impacted at this time.

Wishing everyone a Happy and SAFE holiday weekend!
07/02/2026

Wishing everyone a Happy and SAFE holiday weekend!

Yesterday Sr. Supervisors Lawrence and Newcomb visited Mended Sparrow, Inc. This was an opportunity to learn about equin...
06/07/2026

Yesterday Sr. Supervisors Lawrence and Newcomb visited Mended Sparrow, Inc. This was an opportunity to learn about equine-assisted services offered to first responders!

Congratulations to Director Cheryl Buchanan on her completion of Leadership Metro Richmond !
06/05/2026

Congratulations to Director Cheryl Buchanan on her completion of Leadership Metro Richmond !

APO Mullen and APO Autry stopped by to visit delivering sweet treats and a homemade stepping stone (made by APO Mullen) ...
06/05/2026

APO Mullen and APO Autry stopped by to visit delivering sweet treats and a homemade stepping stone (made by APO Mullen) to place in our serenity garden. FUN FACT: APO Mullen helped us create this garden space during to the County’s first 9/11 day of service!

Thank you!

We want to say “THANK YOU” to some of our staff for their years of dedicated service to Hanover County and our departmen...
06/02/2026

We want to say “THANK YOU” to some of our staff for their years of dedicated service to Hanover County and our department! Representing from 5 to 40 years of service…

Address

7501 Library Drive
Hanover, VA
23069

Telephone

+18043656140

Website

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