Helena-West Helena Municipal Water Department

08/24/2026

The water department is experiencing an internet outage, the phones, fax machine, and RVS billing system are all down.

Please bring your bill and cash if you would like to pay your bill today.

08/13/2026

We have received several inquiries regarding a supposed boil-water order after misinformation began circulating on social media.

To be clear: Helena-West Helena is NOT currently under a boil-water order.

Our water is routinely sampled and tested through the Arkansas Department of Health. The most recent finalized bacteriological testing available through ADH shows Total Coliform and E. coli were ABSENT from the samples tested.

Residents are always free to boil their water as an additional personal precaution if they choose. However, please do not confuse personal recommendations or social media posts with an official boil-water order.

If a boil order becomes necessary, the City and Water Department will communicate that information to the public through official channels. Until then, we ask residents to please verify information before sharing posts that may unnecessarily cause concern.

You do not have to take our word for it. Check the Arkansas Department of Health’s information directly:

Active Boil Water Orders:
Arkansas Department of Health

Recent Bacteriological Testing:
PWS #416 (West Helena) and PWS #419 (Helena)

Please help us share accurate information, not misinformation.

Active Boil Order site: https://health.arkansas.gov/wa_engTraining/boilwaterorder.aspx

Recent Bacteriological Sites: https://health.arkansas.gov/Eng/BactiResults.aspx?
PWS=416 & https://health.arkansas.gov/Eng/BactiResults.aspx?PWS=419

06/29/2026

608 Cedar replaced a piece of line to stop leak

06/25/2026

06/23/2026

Fixing leak South Sam

06/23/2026

Working on sewer issue on Oak Forrest road

06/22/2026

Water Dept. Community Meeting 6/22/26

Helena-West Helena Community water meeting

06/12/2026

💧 COMMUNITY WATER DEPARTMENT MEETING 💧

The City of Helena–West Helena invites all residents to attend a Community Water Department Meeting on:

📅 Monday, June 22
⏰ 5:30 PM - 7 PM
📍 City Hall

Join us as we discuss important updates regarding our water system and services, including:

💧 Water rates and recent rate increases
🧾 Billing questions and payment options
✔️ Solutions for incorrect billing concerns
📱 Introduction of the Helena-West Helena Municipal Water Department social media page
🚧 Updates on ARNC-funded water projects and infrastructure improvements
❓ Questions, concerns, and community feedback

This meeting is an opportunity to receive information directly from city leadership and Water Department staff, ask questions, and gain clarity on issues affecting your service.

Your voice matters, and we encourage all residents to attend.

06/10/2026

229 S Coanza

06/09/2026

Wooddale and Market St