High Point 911

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High Point 911 is proud to serve as the critical link for public safety resources in our community. Welcome to the City of High Point’s 9-1-1 page.

High Point 9-1-1 consist of a team of professional telecommunicatior’s who are dedicated to combining technology, training and compassion to the citizens and visitors of our city. It is High Point 9-1-1’s goal to treat each caller with the highest quality of service possible. High Point 9-1-1 functions as the critical link between it’s callers and Police, Fire and Medical assistance. High Point 9-1-1 helps people with both emergency and non-emergency needs while dispatching calls for service and transfer request for EMS to appropriate agencies. Multiple agencies including the High Point Police and Fire Departments as well as calls for Park Rangers and Animal Control Officers are covered by the communications center. High Point 9-1-1 operates under the city’s Information Technology Services Department. Four teams make up High Point 9-1-1, allowing the city to handle 24/7 service at all times. Each telecommunication is cross-trained in Police and Fire related call dispatching. The communications center uses a state of the art Computer Aided Dispatch (CAD) system and digital trunked radio system. Each month High Point 9-1-1 telecommunicator’s answer an average of 25,000 telephone calls, and 700 dispatch calls for service. It is the goal of the High Point 9-1-1 page to bring the citizen’s of High Point closer to their first point of safety when needed. This page will allow an inside look of everyday operations of High Point 9-1-1 and will also give monthly tips and public information notices as well. Thank you for visiting our page, and we hope that High Point 9-1-1 can assist with all of your public safety needs!

09/28/2026

We are excited to kick off a new monthly recognition program at High Point 911 called the Giveback Shift.

Each month, supervisors have the opportunity to nominate someone on their team whose work deserves recognition. One of the nominated employees is then randomly selected to receive a Giveback Shift, where the Telecommunications Manager will cover one of their scheduled 12-hour shifts so they can enjoy the time away from work.

🎉 Our very first Giveback Shift recipient is Alan!

Alan was nominated for his handling of a recent water rescue involving a capsized sailboat. During an unusual and fast-moving incident, he remained calm, quickly identified the resources needed, and provided responding crews with clear and timely information about what they could expect when they arrived.

His handling of the call helped support a coordinated response and was a great example of the important role telecommunicators serve as the “first” first responder.

The Giveback Shift is a small way for us to recognize the work our team does every day and give something meaningful back to the people who take care of our community.

Congratulations, Alan, and thank you for the work you do for High Point 911 and the citizens we serve!

09/24/2026

Earlier this month, High Point 911 was proud to help host the inaugural Fall Line Emergency Communications Leadership Summit alongside our partners from Scotland County 911 Emergency Communications - NC and Richmond County (NC) Emergency Services. The summit takes its name from North Carolina’s Fall Line, the geographic transition between the Piedmont and Coastal Plain, reflecting the different parts of the state our three agencies represent.

The summit grew out of relationships built through collaboration and engagement between our agencies. Leadership from all three centers worked together to plan and teach three days of sessions designed specifically for line-level supervisors in emergency communications.

Topics included onboarding new leaders, ethics and liability, professionalism, personal accountability, self-confidence and empowerment, and other challenges that come with leading in the 911 environment.

While the training was a big part of the week, so was the opportunity to spend time together. Between the classroom sessions, a cookout, and a night at a High Point Rockers Baseball game, supervisors from all three agencies had time to share ideas, get to know one another, and build relationships that will continue well beyond the summit.

What started as relationships between three agencies turned into three days of learning, connection, and collaboration. We are grateful to everyone from High Point, Scotland County, and Richmond County who helped plan, teach, participate, and make the first Fall Line Emergency Communications Leadership Summit possible.

We’re already looking forward to doing it again next year and continuing to build on what we started.

09/22/2026

We enjoyed welcoming some special visitors to High Point 911 yesterday!

Representatives from the FirstNet Authority, FirstNet Built with AT&T, City of High Point Government, and the N.C. 911 Board spent part of the day with our team to learn more about our center and the work of our telecommunicators.

The group included Scott Agnew, President–FirstNet at AT&T; Jeremy Zollo, Deputy Executive Director for External Affairs with the FirstNet Authority; N.C. 911 Board Executive Director Pokey Harris; and other FirstNet and N.C. 911 Board members and staff from a variety of roles. High Point City Council Member Dr. Patrick Harman also joined us for the visit.

Our guests toured the communications center, spent time talking with our staff, and participated in GovWorx simulations that gave them a glimpse into the calls, radio traffic, and competing demands our telecommunicators manage every day.

We also had the opportunity to share how FirstNet resources have already been put to use locally. FirstNet recently provided High Point 911 with Sonim push-to-talk radios, which our team used to communicate with Guilford Metro 911 during a recent outage. Several of the telecommunicators who worked during that incident were on duty for yesterday’s visit and were able to share their experience directly with our guests.

Visits like this provide an important opportunity for the people who support public safety communications at the local, state, and national levels to hear directly from the people doing the work.

Thank you to everyone who spent part of their day with us, and thank you to our High Point 911 team for representing our center so well! 📞💛

07/31/2026

Yesterday, Representative Alan Branson, Tracy Clark, NC House 57 Representative, and Representative Amanda Cook (Let Her Cook HQ) traded the House floor for the headset.

They spent the day with High Point 911 learning what it really takes to answer the call when someone needs help most. They heard directly from our telecommunicators about why they chose this career, and from field responders, retirees, and support staff about why the work happening in that room matters so much. Our City Manager, Police Chief, and Deputy Fire Chief spoke to the real impact this center has on every department and every neighborhood in High Point.

Then it got personal. Each representative put on a headset and listened to six minutes of real 911 calls from a stormy night when tragedy struck. The chaos was real. So was the calm, professional response from our staff, getting help to the community exactly when it was needed.

They saw how far the technology has come, from citizens being able to text 911 and even share live video, to the technology partnerships that give our telecommunicators more information, faster, in the moments that matter most. They heard how those tools have made a real difference, including a story about a child who used a tablet to pretend he was playing a game while secretly texting 911 for help, technology and teamwork with the Highway Patrol and the Sheriff's Office that ended in a family rescued and an abductor arrested.

To close out the visit, each representative sat under the headset themselves and answered simulated 911 calls using our AI training platform. We're proud to report all three passed, with some helpful feedback from the AI along the way.

Thank you to Representatives Branson, Clark, and Cook for taking the time to see this work up close. It matters more than most people ever realize.

📸 A few moments from the day are below.

05/11/2026

Another EID certification added to the list for High Point 911!

Please join us in congratulating Communications Training Officer Seth Caldwell on earning his Excellence in Dispatch (EID) Certification through NENA - National Emergency Number Association.

We are proud to continue growing the number of EID-certified professionals within our center and appreciate Seth’s commitment to the profession and to providing outstanding service to our community every day.

Congratulations, Seth, on this well-earned achievement!🎉

04/18/2026

This week didn't happen on its own.

Behind every meal, every gift, and every moment our telecommunicators felt celebrated this week, there was someone in this community who made it possible.

Local businesses, partner agencies, and individuals stepped up to make sure the people who answer your calls knew they were valued.

To everyone who donated, dropped off, sponsored, or simply showed up with something to make this week brighter: thank you. You reminded our team that the community they serve is the same one that has their back.

National Public Safety Telecommunicators Week belongs to our staff. But this post belongs to you.

Thank you to:
&Grill | | 's Frozen Custard High Point | (S.Main) | | | | | | | | -Fil-A | Claddagh Restaurant & Pub - High Point, NC | DeBeen Espresso HP | Dot & Pearl's Coffee and Bakery | | (Brian Jordan Place, E. Lexington, N. Main, Westchester) | | | Green Street Baptist Church | High Point | (N. Main, S***t Club) | High Point Chiropractic | High Point Rockers Baseball | | Ham | Lil's Coffee Bar | | | | Riding High Harley-Davidson | S & P Lemonade | | (Westchester) | Sweetdoughbakeshop | Wayback Burgers | | City Barbeque High Point

04/17/2026

National Public Safety Telecommunicators Week called for spirit week, and our teams did not disappoint.

From boots and bandanas on Western Monday to mouse ears and glass slippers on Disney Friday, this team showed up every single day... and honestly, some of these looks deserve their own runway.

Swipe through and pick your favorite. We dare you to choose just one.

🤠 Monday: Western Day
😴 Tuesday: Pajama Day
🌺 Wednesday: Aloha Wednesday
🏈 Thursday: Sports Fan Day
🏰 Friday: Disney Day

Happy National Public Safety Telecommunicators Week to the people behind the headset. This is your week, and you wore it well.

04/14/2026

We made a video for our telecommunicators at this year's banquet. They saw it for the first time in that room, surrounded by their colleagues, and today we're sharing it with all of you.

The people in this video are police officers, firefighters, former staff, and retirees, including some who sat in those same chairs and answered those same phones. People who have spent careers on the other end of our team's voice. People who know better than anyone what it means to have a great telecommunicator in your ear when everything is going wrong.

They had some things to say. We think you should hear it.

Share this one. Let's make sure our telecommunicators know just how seen they are this week.

04/12/2026

It's National Public Safety Telecommunicators Week, and we have things to say.

Somewhere in High Point right now, one of our dispatchers is simultaneously talking a nervous caller through an emergency, updating officers in the field, logging a call, and probably eating a snack that's been sitting on their desk since Tuesday. They make it look easy. It is not easy.

These are the people who answer at 2am when the rest of us are asleep. They hear your panic and meet it with calm. They are the voice between the chaos and the cavalry, and High Point 911 is stacked with some of the best in the business.

No sirens. No lights. No glory. Just headsets, keyboards, and an unshakeable commitment to this community.

We are so proud of this team.

👇 If you know one of our telecommunicators, tag them below and let them know they're seen this week. And if you've ever called 911 and heard a steady voice on the other end of the line, share this post. That voice? One of ours. And we wouldn't trade them for anything.

04/10/2026

There are people who do their job well. And then there are people who make you wonder how anything worked before them.

Earlier this week, alongside our Telecommunicator of the Year recognition, High Point 9-1-1 presented the Matthew Brown Legacy Award. This honor carries the name of Master Telecommunicator Matthew Brown, and it exists because some people leave a mark that outlasts their time on the job. It goes to the person who creates lasting change, who strengthens the bonds between the community and those who serve it, and who shows up with integrity and purpose every single day.

This year, that person is Teresa Wall.

Teresa works behind the scenes for the High Point Fire Department, and the retired firefighter community she serves would tell you she is the thread that holds them together. When you retire from this job, you don't stop mattering to Teresa. She makes sure of it. She keeps people connected, looks out for them, and ensures that the family they built during their career doesn't quietly disappear when they leave it.

Her sense of service has no boundaries. It doesn't stop at the edge of her job description, her department, or even her agency.

That is the spirit of this award. That is Teresa.

Congratulations, Teresa. Matt would be proud. 💛

High Point Fire Department

Address

High Point, NC
27260

Telephone

+13368833224

Website

https://www.highpointnc.gov/1006/High-Point-911

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