Houston 311

Call Directions Website

Houston 311 Houston's non-emergency city service directory and service request site. From outside the City of Houston, callers simply dial 713-837-0311.

The 311 Houston Service Helpline puts City government at your fingertips – one contact, via the channel of your choice -- and you get answers, find the right person, or have your City service problem solved. From traffic fines and sewer concerns to pothole problems and neighborhood complaints, Houstonians can call 311 and speak to one of our highly trained customer service representatives. Houstonians can also access this helpful service via fax to 713-837-0210, and e-mail to [email protected]. A self-service request form is available online at www.houstontx.gov/311/311form.html.

Improving Houston is that easy! 💙💛👀 See it. 📸 Snap it. 📲 Send it.Report City service needs in just a few taps with the H...
10/15/2026

Improving Houston is that easy! 💙💛

👀 See it. 📸 Snap it. 📲 Send it.

Report City service needs in just a few taps with the Houston 311 app.

09/21/2026

Introducing Agent 311!

Helping Houstonians turn everyday observations into action.

👀 See it. 📸 Snap it. 📲Send it. with the Houston 311 app.

09/18/2026
It's always a great idea to be ready for emergencies!
09/08/2026

It's always a great idea to be ready for emergencies!

It's always good to be prepared! No matter the kind of emergency, here are 4 things you can do to be ready for life's unexpected events...

1) 📝 Make a Plan
2) 📲Stay Informed
3) 🎒Build a Kit
4) 🗣Get Connected

Happy Labor Day from Houston 311!
09/07/2026

Happy Labor Day from Houston 311!

09/01/2026

In observance of Labor Day on Monday, Sept. 7, 2026, there will be no curbside collection, and all Houston Public Works offices, including Solid Waste Management facilities and administrative offices, will be closed.

For the full modified collection schedule, please visit the Solid Waste Management website: https://bit.ly/4wC6OWR

08/31/2026
08/26/2026

🚧Temporary Road Closure 🚧
🗓️Wednesday, August 26 – Saturday, August 29
📍 Parallel along Bell Street between 2103 Bell Street and 1835 Bell Street crossing St.
Emanuel St., Chartres St., and I69
🕙Between the hours of 10 p.m. and 5 a.m.

CenterPoint Energy crews will be replacing an existing underground transmission line with
a new overhead transmission line.

Drivers are encouraged to seek alternate routes and expect delays. Please follow posted
signs and directions from traffic personnel.

A picture helps tell the story. 📸 Add photos to your Houston 311 report to help crews better understand the issue and re...
08/13/2026

A picture helps tell the story. 📸 Add photos to your Houston 311 report to help crews better understand the issue and respond more efficiently.

08/10/2026

🚸PREPARE for school zones! 🚌It's Back-to-School Season and many campuses begin classes this week. Here are some tips for a safe commute:

👀Pay attention to school zone hours. Different schools have different bell schedules.
❌State law says using any handheld device in your vehicle in a school zone is illegal.
🛑If a school bus has its STOP sign activated, stop and do not attempt to pass.

Best wishes to all students, families, teachers, and staff for a safe and successful school year!

Address

2805 McKinney Street
Houston, TX
77003

Telephone

+17138370311

Website

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