IMU Fiber

10/21/2026

After yesterday's incident that caused IMU Fiber TV customers to be without service, we wanted to share a quick update on exactly what happened.

🕒 12:06 PM: We began receiving network alerts and phone calls, prompting an immediate investigation.
🕒 1:00 PM: We determined there was likely a cut fiber. Pella's fiber utility located a third-party contractor boring in the suspected area.
🕒 1:15 PM: Emergency locates were submitted so crews could safely begin repairs.
🕒 3:45 PM: Locates cleared and digging began. Crews found that the bore rig had snagged and pulled the fiber, requiring additional excavation to assess the damage.
🕒 5:30 PM: Crews began splicing in the new portion of fiber.
🕒 7:05 PM: All IMU Fiber TV services were fully restored.

We appreciate our customers' patience and understanding while our teams worked to get things back up and running!

⚠️ This event is an important reminder: always follow Iowa One Call guidelines and dial 811 to request utility locates before any digging or boring projects.

10/20/2026

We are aware of the current TV outage and have engineers currently working to resolve the issue. As of right now we do not have an ETA for fix but will post here with updates.

UPDATE AS OF 1:17 - We have a cut fiber upstream that is causing the outage, crews are currently working to repair it. We have no estimated time to repair at this point.

UPDATE AS OF 4:10 - Locates have cleared and the crews have begun digging to repair the damaged fiber. Customers with DVR can still watch recorded programs and utilize the catchup/restart function to watch programs that aired prior to noon today.

UPDATE AS OF 7:05 - Fiber splicing is ongoing and connections are being restored. TV service is currently functioning but splicing is continuing on additional fibers. There is always a chance there might be another disruption until the splicing is completed. We will post one last time when crews are completely finished.

UPDATE AS OF 9:15- Crews are now finished and hands off the fiber. All services should be stable.

Send a message to learn more

08/03/2026

‼️Foxwood Apartment Tenants ‼️
IMU Fiber now offers services to your location. 📍
Want fast, reliable internet with speeds up to 1Gig? 📞 Call us at 515.961.9444, Opt. 1 to schedule your installation.

07/20/2026

‼️ Exciting news for residents of Deer Run Apartments ‼️
IMU Fiber is happy to announce we're now offering services to your location. 😁

👀 Have you been looking for fast, reliable internet with speeds up to 1Gig? 📞 Call us at 515.961.9444, Opt. 1 to schedule your installation.

07/11/2026

TV Customers

Some of our subscribers have notified us they are seeing a message intended for Pella Fiber's customers. The message states that services will cease on October 1st. This message was intended for Pella customers ONLY. IMU Fiber is continuing to provide TV service. Our subscribers will not be affected and will continue to receive TV service beyond October 1st.

06/23/2026

IMU Fiber TV Customers. If you’re in the affected area of the scheduled outage, when power is restored your set top box may boot up faster than your router and fail to reconnect. If this happens please reboot your set top box and it should connect. You can reboot by disconnecting the power plug on the back left side of your set top box and then reconnecting it. This is the device that says Amino on the front of it. If you have any additional issues please give our support number a call at 515-961-9444 opt #1.

06/21/2026

NOTICE:

Local channels have been restored for IMU Fiber TV customers. If you continue to have issues, please contact support at 515-961-9444, Opt. 1

06/21/2026

NOTICE:

A piece of equipment failed due to the power outage earlier. This has resulted in the loss of local channels (2-34) for our IMU Fiber TV customers. Engineers are working to resolve the issue. We will post updates here as they become available.

05/27/2026

🚀 Introducing a simpler, faster, smarter home internet experience from IMU Fiber

We’re launching a new lineup of internet plans designed for today’s connected households—combining speed, security & control in one easy-to-manage solution.

✅Speeds up to 5 Gig
✅Built-in network security
✅Parental controls
✅Device prioritization
✅Whole-home Wi-Fi management

Whether you’re working, streaming, gaming, or managing a smart home, our new plans are built around real household needs.

👉 Learn more: imufiber.com

Send a message to learn more

05/13/2026

Big upgrade coming to your home internet 🚀
New IMU Fiber Experiences = faster speeds, built-in security, and more control.
Launching in May. Stay tuned.
👉

IMU Fiber delivers a better broadband experience to Indianola homes and businesses. Utilizing a future-proof fiber network platform, IMU Fiber provides unmatched reliability so our customers will experience fewer service slowdowns and interruptions. IMU Fiber’s local and community-focused customer...