City of Jacksonville Terms of Service
An important goal of the City of Jacksonville is to support lines of communication with members of the public, and to do so with a level of transparency that encourages citizen interaction. The use of social media enhances our ability to do this, particularly through social networking sites like Facebook and Twitter. The City of Jacksonville offers following social media sites as a public service to the community:
Facebook facebook.com/CityofJax
Twitter twitter.com/CityofJax
Instagram Instagram.com/CityofJax
LinkedIn linkedin.com/company/city-of-jacksonville
Nextdoor nextdoor page address
YouTube youtube.com/c/cityofjacksonville
TikTok tiktok.com/CityofJax
These accounts are not monitored in real-time. Postings made by the City of Jacksonville are done so with the intention of providing the public with information we believe is important or newsworthy, and in certain cases is necessary to release in the interest of public safety. Therefore, the City of Jacksonville reserves the right to limit posts from members of the public to those which directly relate to our postings, and which conform to our guidelines. It is not the intent of the City of Jacksonville to provide a venue or forum for the expression and/or postings of unlimited comments, videos, or links simply for the convenience of the public. The City of Jacksonville makes reasonable efforts to check all posts for accuracy, veracity and completeness when posted; however, we make no guarantees or warrant posting reliability. Postings are made in “good faith,” though circumstances may arise that cause details to change over time, with new information being developed. Should information from a posting change, become stale, or be deemed inaccurate, we will make reasonable efforts to update it as soon as practicable, upon such discovery. Under no circumstances will information be posted that compromises the safety of the public, The City of Jacksonville employees, or members of other City agencies. In an effort to encourage interaction and cooperation, we welcome the posting of relevant comments to our social media pages. However, comments made by users do not necessarily reflect the views of The City of Jacksonville or its members and shouldn't be deemed as an endorsement by The City of Jacksonville or its members, nor should they be considered as being accurate or verified. This also applies to any advertisements or third-party links that may appear on our social media pages. All content on The City of Jacksonville’s social media pages, to include user comments, is considered property of The City of Jacksonville, and is subject to disclosure under the Florida’s Public Records Act. Comments posted on The City of Jacksonville social media pages are not considered private and are available for viewing by anyone accessing said pages. We urge you to protect your privacy and not list any personal or sensitive information about yourself when commenting on a post. The City of Jacksonville does not and cannot guarantee your privacy when using social media sites such as Facebook and Twitter. Users should familiarize themselves with, and abide by, the terms and conditions set forth by Facebook and Twitter when using those applications. At times, we may choose to reply to user comments to answer a question or to offer an update on a posting. Unfortunately, we cannot reply to every comment, due to time constraints and other issues. Though we welcome your comments, there are certain guidelines we require when posting. Comments must not contain any of the following things:
1) Obscene, vulgar, s*xually explicit, or otherwise offensive language/content, or links to such material
2) Threats of any kind, particularly toward any other user or The City of Jacksonville and its members
3) The advocating of criminal acts or other illegal behavior
4) Material that has the potential to compromise public safety or the safety of law enforcement personnel
5) Remarks that disparage or discriminate against anyone based upon their s*x, race, creed, religious views, national origin, s*xual orientation, disability, etc.
6) Remarks that may be considered libel, made toward any person or organization
7) Anything that is clearly off the intended topic of discussion
8) Information that is clearly inaccurate, unverified, and purposefully designed to mislead others
9) Campaigning of any type, political or otherwise
10) Links to other third-party sites or advertisements
11) Any form of solicitation; and
12) Any other language/material deemed inappropriate or offensive. Any comments that violate these guidelines may be removed The City of Jacksonville at its sole discretion, and without warning or notice, but will be retained for the applicable retention period. The City of Jacksonville also reserves the right to block access to our social media pages to any user who consistently violates these guidelines, without warning or notice. We understand that some topics may bring about strong feelings from users, but we ask that you please exercise good judgment, common courtesy and reasonableness when posting your comments. The City of Jacksonville reserves the right to make changes to these guidelines without notice, and when it becomes necessary to do so. Changes made to these guidelines will take effect the moment they're updated on the official City of Jacksonville website (www.coj.net) and viewable to the public. Please check these guidelines periodically for possible revisions.
