Rockbridge County Public Service Authority

09/24/2026

📢 Customer Update

We are still actively undergoing our system transition week and appreciate your patience during this process.

✅ Good news! Credit card payments for current customers are now back up and operating. Customers may once again make payments using their credit cards.

Please note that some services may still be temporarily limited as we continue working through our system transition. We appreciate your understanding and support as we finalize this upgrade.

09/24/2026

09/23/2026

💧 Water Wednesday 💧

Did you know? Even a small leak can waste a surprising amount of water over time. A faucet dripping just once per second can waste more than 3,000 gallons of water each year!

✅ Check faucets and toilets for leaks
✅ Inspect outdoor spigots and hoses
✅ Turn off the water while brushing your teeth
✅ Run full loads in dishwashers and washing machines

Every drop counts, and small conservation efforts can make a big difference for our community's water resources.

09/22/2026

📢 Customer Notice: System Transition Week

As we prepare for our upcoming software transition, our office will be entering a "System Transition Period" beginning at 4:00 PM today through next Tuesday, September 29th.

The credit card payment system will also go offline at 4:00 PM today. Credit card processing is expected to be restored sometime tomorrow after all necessary data has been downloaded and verified. During this period, we will continue to accept payments in our office using manual processes.

During the transition, staff will have limited access to customer account information, billing records, payment history, and other account-related data while our systems are being converted.

⚠️ Please expect delays with:
• Account inquiries
• Payment processing
• Service orders
• Billing-related requests

We appreciate your patience and understanding as we work through this important upgrade. These improvements will help us better serve our customers in the future.

09/04/2026

📢 OFFICE CLOSURE NOTICE 📢

In observance of Labor Day, the Governor has granted an additional half-day holiday today.

Our office will be closing at noon today, Friday, September 4, and will remain closed through the holiday weekend. We will reopen on Tuesday, September 8.

We hope everyone has a safe and happy Labor Day weekend!

08/28/2026

Friday Water-Saving Tip: Help protect our community's water resources by being mindful of your water use this weekend.

08/21/2026

🚨 Long Hollow Water Outage Update 🚨

The current water outage affecting the Long Hollow area is the result of several issues occurring at the same time.

The City of Buena Vista experienced issues within its water system that reduced the amount of water being pumped into our system. In addition, the PSA's communication system between the Long Hollow wells and the storage tank malfunctioned. As a result, the wells could not keep up with peak morning demand, causing the storage tank to be depleted faster than it could be replenished.

Our team is actively working to refill the storage tank. However, it will take approximately 8 hours for the tank to fully recover.

We ask all customers in the Long Hollow Area to conserve water whenever possible during this time to help the system recover more quickly and restore normal service.

We apologize for the inconvenience and appreciate your patience and cooperation as we work to restore normal operations.

08/21/2026

🚨 Service Update - Long Hollow/Stony Run Rd Area 🚨

We have received reports from several customers in the Long Hollow area on Stony Run Road that they are currently without water service.

Our crews are actively investigating the issue to determine the cause and restore service as quickly as possible. We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.