WIC Franklin-Williamson Bi-County Health Department

IWIC is back up & running. You are now able to use your EBT card at the stores & be able to access your BNFT app. Please feel free to call the office if you continue to have any issues. Thank you for your patience.

WIC EBT card issues.....
Good morning, just want to let everyone know that the company who provides service for our WIC EBT cards is currently experiencing some technical difficulties. This will make it difficult to use the BNFT app &/or purchase items at stores. I will let you know as soon as possible when the issues has been resolved. Sorry for the inconvenience.

The issue with Ge**er infant cereal at check out has been resolved. Your transactions should go thru without problem. Please call either office if you continue to have issues.

Currently there is an issue with Ge**er infant cereal & check out. If you receive a decline/error message when trying to purchase WIC benefits and Ge**er infant cereal is one of the items scanned for purchase, remove the cereal & the rest of the items will process through without problem. WIC is working to get this issue fixed. We're sorry of the inconvenience.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, s*x, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the State or local Agency that administers the program or contact USDA through the Telecommunications Relay Service at 711 (voice and TTY). Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Mail Stop 9410, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: [email protected].
USDA is an equal opportunity provider, employer, and lender.

Car Seat Safety Event -

Join our car seat safety event this Saturday, April 18th, 11 am - 2 pm at the Benton Fire Department!

Properly buckle your child every time! Not only is it the law; It is the single most important thing you can do to keep your child safe in a vehicle.

Presented by the Southern Region Early Childhood Program - SIU, Benton Fire Department, and the Franklin County Sheriff's Office.

During April, we recognize National Child Abuse Prevention Month (NCAPM) and the importance of communities working together to support and strengthen families and prevent child maltreatment.