AFMS - McConnell - 22d Medical Group

10/16/2026

Great work, SSgt Soriano!!

10/15/2026

Important Notice for Beneficiaries and Families: Updated ID Card Requirement

Starting March 1, all dependents age 10 and older must present a valid military ID card to receive care at the 22nd Medical Group.

Verifying eligibility at check-in ensures your family receives seamless, uninterrupted care while keeping Defense Enrollment Eligibility Reporting System (DEERS) records accurate.

What You Need to Know Before Your Visit:

Bring ID to every visit: Please present a current, valid ID card at check-in for all dependents age 10 and older.
Keep DEERS updated: Ensure all family information and contact details are current.
Need a new ID? Schedule an appointment with the 22nd Force Support Squadron Military Personnel Flight (MPF) by calling 316-759-3773 in advance to avoid delays.
What Happens if an ID Isn’t Available?

The patient, parent, sponsor, or authorized representative will complete a temporary proof-of-eligibility form at check-in.
Supporting documentation must be submitted within 30 days.
To prevent out-of-pocket billing for services, documentation must be verified within that 30-day window.
Planning ahead helps our team keep appointments running on time so we can provide you and your family with the high-quality care you deserve.

Questions or Assistance?
Please reach out to your clinic desk, the Patient Administration office at 316-759-5097, or the Beneficiary Counseling and Assistance Coordinator (BCAC) at 316-759-5944. For ID card renewals and appointments, please contact the McConnell AFB MPF.

10/09/2026

⚠️🛑 DEERS will be offline this weekend.

You will be unable to access it starting Friday, October 9 at 9 PM ET through Sunday, October 11. During this time, you may be unable to update your contact info, verify eligibility, or complete enrollment actions.

Please plan ahead! For urgent concerns during the outage, contact your TRICARE contractor.

10/09/2026

Good News: Appointment Line Restored at the 22 MDG

We’re happy to share that our appointment line is now back up and running. We know how important it is to connect with us, and we truly appreciate your patience and understanding while we worked to resolve the problem.

If you need to schedule, change, or cancel an appointment, please call us as usual – we’re here and ready to assist you.

Thank you for your continued trust and support.

10/09/2026

Our appointment line is currently experiencing technical difficulties and is unable to book appointments. We apologize for any inconvenience and are working diligently to resolve the issue as quickly as possible.

In the meantime, you can still book appointments or contact us through the MHS Genesis Patient Portal at https://my.mhsgenesis.health.mil/ .

We appreciate your patience and understanding and will provide an update as soon as the phone issues are resolved.

Need Immediate Care? Here Are Your Options:

• Nurse Advice Line: Get 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit mhsnurseadviceline.com for web or video chat assistance.
• Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location near you: tricare.mil/UrgentCare
• Emergency: For life-threatening emergencies, please proceed to the nearest emergency room or call 911 immediately

10/06/2026

The 22d Medical Group will be closed on Thursday, October 8, 2026, for essential Military Readiness Training.

🩺 Need care while we're closed?
• 📞 Nurse Advice Line: 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit https://mhsnurseadviceline.com/home for web or video chat.
• 🚑 Urgent Care: Visit a TRICARE-authorized urgent care center. Non-active-duty beneficiaries do not need a referral for urgent care. Find a location:
https://tricare.mil/CoveredServices/IsItCovered/UrgentCare
• 🚨 Emergency: For life-threatening emergencies, please proceed to the nearest emergency room or call 911.

Thank you for your understanding!

Discusses urgent care, the MHS Nurse Advice Line, and how to get urgent care for all TRICARE plans

09/23/2026

💊 Pharmacy services update for McConnell beneficiaries

Beginning Oct. 5, 2026, the 22d Medical Group Pharmacy will operate during the following hours:
• Monday–Wednesday and Friday: 7:30 a.m.–4:30 p.m.
• Thursday: 8:30 a.m.–4:30 p.m.
Please plan ahead for these prescription turnaround times:
• Short-term medications: Same day. For prescriptions such as pain medications and antibiotics, you must check in at the pharmacy by pulling a kiosk ticket.
• New prescriptions for non-urgent maintenance medications: 2 duty days.
• Refill prescriptions: 3 duty days.

📱 Ordering refills
Call 316-531-8576 or use the MHS GENESIS Patient Portal. Request refills once you have used 75% of your supply:
• 30-day supply: Order up to 1 week early.
• 90-day supply: Order up to 3 weeks early.

🔒 Pick up on your schedule with ScriptCenter
The pharmacy’s preferred pickup option offers secure, convenient access 24/7 in the clinic atrium. Refrigerated and oversized items and certain controlled substances are not eligible for ScriptCenter pickup. Ask pharmacy staff how to sign up.

To speak with pharmacy staff, call 316-759-6300, then select option 2 → option 1 → option 4.

For updates and service details, visit:

The official website for McConnell AFB 22nd Medical Group

09/23/2026

Important Laboratory Services Update: Changes for Off-Base Provider Orders

Beginning Oct. 5, 2026, the military medical treatment facility at McConnell Air Force Base will no longer accept laboratory orders written by off-base civilian providers, with the exception of orders for active-duty service members.

What This Means for Beneficiaries

If you receive care from an off-base civilian provider, you will need to take your lab orders to a TRICARE network laboratory location. This update applies to:
• Active-duty family members
• Retirees
• Retiree family members

(Note: Active-duty service members may continue having off-base provider laboratory orders processed at the clinic.)

Why This Change Is Being Made

This update directly supports patient safety, continuity of care, and mission readiness:
• Enhanced Patient Safety & Care Continuity: When diagnostic tests are ordered by off-base providers, routing orders and results through outside care channels can create administrative gaps, workflow bottlenecks, and potential delays in follow-up treatment. Directing patients to network civilian laboratories ensures test results return directly to your ordering provider without delay.
• Warfighter Medical Readiness: Dedicated on-base laboratory resources will focus on reducing wait times and maintaining rapid medical readiness for active-duty personnel.

💳 Network Copay and Cost Information

Minimizing your out-of-pocket expenses is an essential part of managing your overall health care. For retirees and family members enrolled in either TRICARE Prime or TRICARE Select (Groups A and B), covered civilian laboratory services carry a $0 copay when using network providers.

Important Reminder: While in-network laboratory services are $0 out-of-pocket under these plans, always verify that the specific laboratory location is fully in-network prior to your visit to avoid unexpected non-network cost shares or deductibles.

Finding an In-Network Laboratory

Finding a TRICARE-authorized network lab in your local community is quick and easy. To locate an in-network facility near you, visit the TRICARE West Region provider directory at:
👉 https://tricare.mil/About/Regions/West-Region/Find-Care/West-Region-Providers

If you have questions about your TRICARE coverage or finding network care, please contact our Beneficiary Counseling and Assistance Coordinator (BCAC) at 316-759-5534 or patient advocate team at 316-759-5097 or [email protected].

Find a provider using the TRICARE West Region Provider Directory.

09/22/2026

Upcoming Blood Drive:

Date: Tuesday, September 29, 2026
Time: 8:30 AM – 2:30 PM
Location: Dole Center – Main Gym
Sign Up: https://www.redcrossblood.org/give.html/drive-results?zipSponsor=MAF

09/17/2026

The 22d Medical Group will be closed on Monday, Sept. 21, 2026, for Wing Resiliency Day and training.

🩺 Need care while we're closed?

📞 Nurse Advice Line: Get 24/7 support from registered nurses! Call 1-800-TRICARE (1-800-874-2273) or visit mhsnurseadviceline.com for web or video chat assistance.

🚑 Urgent Care: Visit a TRICARE-authorized urgent care center. Find a location near you: tricare.mil/UrgentCare.

🚨 Emergency: For life-threatening emergencies, please proceed to the nearest emergency room or call 911 immediatley.

Discusses urgent care, the MHS Nurse Advice Line, and how to get urgent care for all TRICARE plans