09/10/2026
takes us back to one of the original communications workstations at MACC Base. A setup that looks almost unrecognizable compared to the technology our dispatchers use today.
Back then, the console relied heavily on paper records and handwritten documentation, an “ancient” 4-channel General Electric radio system, a telephone, and just two small monitors used to view individual security cameras. Information that, today, can be accessed, documented, displayed, and shared almost instantly required a much more hands-on process.
Fast forward to the MACC Base of today.
A modern communications workstation now provides access to 15 radio channels, 16 telephone lines, enhanced security-camera monitoring, six dedicated workstation displays, and multiple wall-mounted monitors used to track and display important service-area specific information.
Computer-aided systems have transformed how calls, radio traffic, incidents, resources, and documentation are managed, giving dispatchers significantly greater situational awareness than was possible from that original desk.
Technology may have changed dramatically, but the purpose behind the console has not. Whether it was a dispatcher sitting behind four radio channels with a pen and paper decades ago, or a dispatcher working behind a bank of computer screens and modern communications systems today, the mission remains the same,
