Alabama 9-1-1 Board

10/22/2026

🫀 When a caller says someone isn’t breathing, the clock is already running.

According to American Heart Association , here in Alabama, only about 3 out of every 100 people survive a cardiac arrest outside the hospital. Nationally, it’s 10.

That means for a lot of families, the 911 telecommunicator is the only person who can get CPR started. That number can change, and it starts with us. 💙

This full-day Telecommunicator CPR session goes beyond protocol cards and certification requirements to focus on what REALLY HAPPENS on these calls: the hesitation, the panicked callers, and the split-second decisions we make without ever seeing the patient.

Using real 911 audio and case examples, we’ll talk through how to move from fear to confidence on the one call we truly own.

Whether you work the console, review calls, supervise a floor, or respond in the field, you’ll leave with skills you can use on your next cardiac arrest call.

📍 Three locations this December: Dothan, Birmingham area, Huntsville
📝 Register now: https://app.al911.gov/training-registration

10/22/2026

🏒 First Responder Night with the Birmingham Bulls! 🏒

Alabama 911 family, this one’s for you! Birmingham Bulls Hockey wants to say thank you for all you do with an exclusive First Responder Night ticket discount.

Friday, October 30 | Puck drop at 7:00 PM
Pelham Civic Complex | Birmingham Bulls vs. Athens Rock Lobsters

Grab your discounted tickets here:

10/30/26 @ 7:00 PM - Alabama 911

10/21/2026

In 2024, over 800 Alabamians died by su***de, and 1 in 5 adults in our state live with some mental health condition. Many of those crises start with a 9-1-1 call. This one-day call-taking course, presented by NAMI Alabama, gives you, the telecommunicator, the tools to recognize, assess, and manage those calls, including when to transfer to 988. Only one seat remains for the 10/27 class, and 9 seats are open for 10/28.
Register now: https://app.al911.gov/training-registration

10/19/2026

📣 Talk About It Tuesday is back, and we have a LOT to talk about!
Our program covers more than certification and training, and there’s a lot happening right now, with even more on the way. Daniel and Laura will be sharing updates and what’s ahead on:
✅ Training and certification
✅ Compliance and expectations
✅ Reimbursements
✅ ALEMD
✅ Our upcoming conference..and more!
This is for EVERYONE: directors, supervisors, training coordinators, frontline telecommunicators, EMD, and anyone who supports our 911 professionals across Alabama. Bring your questions, because we want to hear from you too!

👉 Register here: https://us06web.zoom.us/meeting/register/ZgEdmtrOTmuKl43DFM8cvQ #/registration

See you then!!

10/15/2026

A little behind the scenes look at something we've had the honor to work on recently. 🎥

We got to spend some time inside an Alabama 911 center with some special people who remind us exactly why this work matters and
we captured a thank you that came full circle in the most beautiful way. 🫶🏻

10/13/2026

📢 MEETING UPDATE: Finance Committee

Due to the cancellation of the ALNENA Gulf Coast Conference, the Finance Committee meeting originally scheduled there has been moved.

Can’t make it in person? Join us virtually at https://www.al911.gov/live

10/09/2026

Updated information from RapidSOS;

The Ting Power Outage map layer is now enabled statewide. A browser refresh will allow you to find a new layer called "Power Outages - Powered by Ting".

It already shows some outages in Mobile County Communications District,

*image in comments*

Attention Alabama PSAPs: new map layers are live in RapidSOS Portal! 🗺️

Thanks to DATAMARK GIS and RapidSOS, Florida Panhandle GIS data from DATAMARK customers is now available to all Alabama PSAPs from Montgomery southward (tagged below or in comments). These additional layers give your telecommunicators better situational awareness as we prepare for Hurricane Isaias.

The screenshot below is from Baldwin County's RapidSOS login and shows what the new data looks like once it's turned on.

To enable the additional data:
1. Refresh your RapidSOS browser
2. Open Map Layers in the upper-right corner of your map
3. Click the "Hurricane Isaias" layer

A big thank you to our partners at DATAMARK GIS and RapidSOS for making this data available to Alabama's 911 centers. Stay safe and stay prepared!



Atmore Police Department
Auburn Public Safety - Police & Fire
Autauga County 911
Baldwin County 9-1-1
Barbour County EMA 911
Brewton Police Department
Bullock County EMA 911
Butler County Emergency Management Agency - Alabama
Butler County Alabama Sheriff's Office 911

10/09/2026

Attention Alabama PSAPs: new map layers are live in RapidSOS Portal! 🗺️

Thanks to DATAMARK GIS and RapidSOS, Florida Panhandle GIS data from DATAMARK customers is now available to all Alabama PSAPs from Montgomery southward (tagged below or in comments). These additional layers give your telecommunicators better situational awareness as we prepare for Hurricane Isaias.

The screenshot below is from Baldwin County's RapidSOS login and shows what the new data looks like once it's turned on.

To enable the additional data:
1. Refresh your RapidSOS browser
2. Open Map Layers in the upper-right corner of your map
3. Click the "Hurricane Isaias" layer

A big thank you to our partners at DATAMARK GIS and RapidSOS for making this data available to Alabama's 911 centers. Stay safe and stay prepared!



Atmore Police Department
Auburn Public Safety - Police & Fire
Autauga County 911
Baldwin County 9-1-1
Barbour County EMA 911
Brewton Police Department
Bullock County EMA 911
Butler County Emergency Management Agency - Alabama
Butler County Alabama Sheriff's Office 911

10/08/2026

A great day in Jackson County! 👏

Our GIS team spent the day working alongside the Jackson County team on GIS data uploads and validation in VEP!

Accurate GIS data is critical to Next Generation 9-1-1, helping ensure calls route to the right place and dispatchers and responders have reliable location information when every second counts. VEP helps identify and address potential issues before they impact an emergency call.

A big thank you to the Jackson County team for their collaboration and continued commitment to keeping their GIS data accurate and up to date!

📍 To our ECDs across Alabama: You don't have to navigate GIS updates alone! Our GIS Program Manager, Rachel Morrison, and GIS Technician, Arjun Brar, are here to help with VEP, GIS workflows, data validation, and getting your updates into the statewide system.

We're here to support you, so don't hesitate to reach out!
[email protected] | [email protected] | 334-440-7911

10/06/2026

The Legacy 9-1-1 Cost Reimbursement Program is ending. AT&T has agreed to stop billing legacy charges in Alabama. You should no longer have legacy charges on your bill after the September billing cycle. If you do, contact our office. The reimbursement program will run through December 31, 2026. If you have other carriers still billing for legacy charges, reach out to our office. The PST certification reimbursement program is ongoing. You can find both forms here: https://www.al911.gov/professionals/regulations/ecd-information-and-forms