Tennessee Department of Human Services

One of our Family Assistance offices in Campbell County has moved! SNAP, Families First, and Child Care Payment Assistance customers can now visit our new office located at 1016 Main Street in Jacksboro.
📍Our second Campbell County office located at 601 Fifth Street in Jellico remains open.
If you don’t have time to visit an office, answers to common questions can always be found on the One DHS Customer Portal when you log-in at tn.gov/content/tn/humanservices.html or call 1-833-772-8347.

Need help with lunch during summer break? The Summer Food Service Program offers SUN Meals to school age children across Tennessee when the National School Lunch Program is not available. Good nutrition can help your child feel and be well as they learn and grow into our state’s future. Details at https://www.tn.gov/content/tn/humanservices/children/dhs-nutrition-programs/learn-about-the-summer-food-service-program.html.

Does your organization serve families on their way to economic stability? Our Families First Community Grant Application is now open!

This partnership opportunity is open to organizations that strengthen Tennessee families with low incomes that have children under 18. The grant powers programs focused on:
✔️Education
✔️Health and wellness
✔️Financial well-being
✔️Positive social relationships

Our goal is to build measurable outcomes with positive long-term impact for Tennesseans.

Learn more and apply before the July 13, 2026 deadline. Details at: https://www.tn.gov/humanservices/tanf-opportunity-act/toa-grant-opportunities/families-first-community-grants.html.

The work of our Adult Protective Services (APS) program is better with partners and advocates. We appreciate all who attended and made the 2026 CARES conference possible! Your dedication to keep older and vulnerable Tennesseans safe from abuse, exploitation and neglect makes Tennessee better for all.

Any Tennessean can find resources to help prevent and stop the abuse, neglect or exploitation of older and vulnerable online at https://www.tn.gov/humanservices/adults/adult-protective-services.html.

One of our Family Assistance offices in Campbell County has moved! SNAP, Families First and Child Care Payment Assistance customers can now visit our new office located at 1016 Main Street in Jacksboro.
📍Our second Campbell County office located at 601 Fifth Street in Jellico remains open.
If you don’t have time to visit an office, answers to common questions can always be found on the One DHS Customer Portal when you log-in at tn.gov/content/tn/humanservices.html or call 1-833-772-8347.

Have questions about SNAP work requirements? If you are between age 18 and 64 and receive SNAP, these federal requirements may impact your eligibility for the Supplemental Nutrition Assistance Program.

Get details and find resources at https://www.tn.gov/humanservices/for-families/supplemental-nutrition-assistance-program-snap/snap-abawd-information.html.

Not sure what you can buy with WIC?

Tennessee Department of Health Tennessee Women, Infants & Children (WIC) Program The Tennessee WIC Program provides supplemental food assistance and nutrition education to income-eligible pregnant, postpartum, and breastfeeding women, infants, and children until age five. The program also provides breastfeeding support and referrals to other health-related and community-based se...

Did someone call or leave a voicemail about your SNAP or Families First benefits and say your benefits were suspended? It may be a scam! Here are four things to remember about communications from TDHS:

1️⃣TDHS will not ask for your EBT card PIN if they contact you.

2️⃣ If you are unsure if a call, text, or e-mail is from TDHS, do not respond. Instead, review your case on the One DHS Customer Portal or check your transaction history using ebtEDGE.

3️⃣You can check your case details, find updates and learn about important dates when you log into the One DHS Customer Portal at https://onedhs.tn.gov/csp. You can also ask Ava, the virtual chat assistant, to help you find information or connect you with a TDHS representative."

4️⃣ The ebtEDGE Cardholder Portal (https://www.ebtedge.com/gov/portal/PortalHome.do) and Mobile App (https://www.fisglobal.com/ebtedgemobile) have features
✔️Freeze your account anytime you suspect suspicious activity
✔️Change your PIN regularly
✔️Block out-of-state purchases

Some criminals pretend to be TDHS by phone, text, or e-mail to gain personal information and steal customer benefits. For tips to help you keep your benefits safe, visit our website at https://www.tn.gov/humanservices/need-help-/tdhs-fraud.html.