First Call Ambulance

At TriStar Horizon, we want to continue shining a light on our EMS partners because we are reminded every day that it truly takes all of us to serve our communities. EMS is at the forefront of that mission, providing critical pre-hospital care and serving as a vital link between emergencies and the hospital.

For more than 35 years, Tony Norfleet has dedicated his career to EMS. After retiring from Clarksville following 31 years of service, he continued his mission by joining First Call, where he now leads the teams serving Humphreys County.

Tony oversees a team of 18 full-time professionals and three ambulances, ensuring his community receives timely, high-quality care when it matters most. He takes great pride in the strong partnerships built with public safety agencies across Humphreys County because those relationships are essential to delivering care and earning the trust of the people they serve.

Tony also considers TriStar Horizon a key partner in that mission. Having access to nearby hospitals that can provide the care patients need is critical. His team relies on local facilities, air transport, TriStar Horizon, and TriStar Natchez ER to ensure patients receive timely care close to home. Because in an emergency, minutes matter.

We are grateful for partners like Tony and his team who show up every day with a shared commitment to keeping our communities safe and healthy.

❤️ June is CPR & AED Awareness Month ❤️

Knowing how to perform CPR and use an Automated External Defibrillator (AED) can help save a life during a cardiac emergency.

When cardiac arrest occurs, every second counts. Immediate CPR and early defibrillation can significantly improve a person's chance of survival.

Consider taking a CPR class, refreshing your skills, or learning where AEDs are located in your workplace, school, and community.

You never know when you may be someone's best chance at survival.

EMS Week 2026 Challenge Winners Announced! 🏆

Leading up to EMS Week, from March 1 through May 23, teams across the Priority Ambulance family of companies participated in our Social Media Engagement Challenge, sharing the stories, people, and moments that make EMS so special.

From crew spotlights and award presentations to community outreach events, wellness activities, interagency partnerships, and team celebrations, the challenge highlighted the dedication and impact of our teams across the organization.

Thanks to the incredible participation of our operations, we received a remarkable 324 submissions showcasing the compassion, teamwork, professionalism, and service that define EMS.

🥇 First Place
Puckett EMS (Chattanooga, TN)

🥈 Second Place
Magnolia Ambulance (Leake County, MS)

We would also like to recognize our top individual contributors for going above and beyond to help tell the stories of their teams:

⭐ Leigh Ann Goolsby – Magnolia Ambulance
⭐ Logan Ratcliff – Puckett EMS
⭐ Carol Harper – Frontier Ambulance
⭐ Anthony Arrigo – Kunkel Ambulance

Thank you to everyone who participated and helped make this challenge a success. Your submissions celebrated the people behind EMS and showcased the real impact our teams make in the communities we serve every day.

💙 Real people. Real moments. Real impact.

🚑🏆💙

There’s still time to join our Virtual Hiring Event and connect with recruiters from across the Priority Ambulance family of companies.

Whether you’re an experienced provider, recent graduate, or exploring your next opportunity in EMS, we’d love to meet you.

🗓️ TODAY | May 28, 2026
⏰ 10:00 AM – 3:00 PM Eastern

🔗 Join here: https://pulse.ly/654czapai5

Come learn more about our opportunities, culture, benefits, and how you can grow your EMS career with us. Your next opportunity could be one click away. 🚑

🚑 EMS Week may be over, but we’re still celebrating some of the incredible team members who make First Call Ambulance, a member of the Priority Ambulance family of companies, so special! 🎉

Please join us in congratulating:
🏆 Edwin Lawrence — Advanced EMT of the Year
🎁 Breon Worthy — Winner of a free oil change sponsored by Valvoline Instant Oil Change
🌟 Justin Avera — Winner of lash extensions donated by Olive + Honey

Thank you both for your hard work, dedication, and commitment to serving our communities each and every day. We appreciate all that you do! 💙🚑

Last week, First Call Ambulance, a member of the Priority Ambulance family of companies, celebrated EMS Week 2026 by recognizing and appreciating the incredible team members who serve our communities every day. 🚑🎉

We were proud to honor several employees with special awards and giveaway prizes throughout the week:

🏆 Kenneth Jones — Supervisor of the Year
🏆 Josiah Floyd — Paramedic of the Year
🏆 Charles Williams — Employee of the Year
🏆 Brooklyn Bellavia — Dispatch Employee of the Year
🏆 Daniel Burgess — EMT-Basic of the Year

We also want to congratulate a few of our employee appreciation giveaway winners:

🔊 KayLeigh Stewart — JBL Speaker Winner
⛽ Brianna Beaird — $50 Gas Gift Card Winner
🔥 Ryan Seibert — Weber Jumbo Joe Charcoal Grill Winner
⛳ Jennifer Epley, EMT-Basic — Riverside Golf Course Round of Golf with Cart Winner
🎁 Justus Kilby — Prize Winner
🎁 Logan Seibert — Prize Winner

Thank you to all of our employees for your hard work, dedication, and commitment to patient care. We appreciate everything you do for First Call Ambulance and the communities we proudly serve.

A big thank you to James Smart for taking time out of his busy day to help educate some future EMS professionals! 🚑

James recently spent time showing these curious young visitors around the ambulance and teaching them about some of the important daily truck check-offs our crews complete to help keep units ready to respond. Opportunities like these are a great way to inspire the next generation while helping the community learn more about EMS and the work our providers do every day.

Thank you, James, for representing First Call Ambulance so well and taking the time to make a difference! 👏

This Memorial Day, Priority OnDemand and the Priority Ambulance family of companies pause to honor and remember the brave men and women who made the ultimate sacrifice in service to our country.

We recognize their courage, their dedication, and the profound impact they have had on the freedoms we enjoy today. Their legacy lives on through the families they loved, the communities they protected, and the nation they served. 🇺🇸

EMS Week celebrations are continuing at First Call Ambulance, a member of the Priority Ambulance family of companies! 🚑💙

This week, we’ve had the honor of recognizing several outstanding team members for their dedication, leadership, and commitment to serving our communities.

Please join us in congratulating our award recipients:
🏆 Kenneth Jones – Supervisor of the Year
🏆 Josiah Floyd – Paramedic of the Year
🏆 Charles Williams – Employee of the Year
🏆 Brooklyn Bellavia – Dispatch Employee of the Year
🏆 Daniel Burgess – EMT-Basic of the Year

We’ve also had a great time handing out prizes throughout the week, with congratulations going to Justus Kilby and Logan Seibert as some of our lucky winners so far! 🎉

Thank you to all of our incredible employees for everything you do each day. We’re proud to celebrate you during EMS Week and all year long!

Priority OnDemand is proud to join EMS agencies, healthcare partners, and communities across the country in celebrating National EMS Week, May 17-23, 2026. This year’s national theme, “Improving Outcomes, Together,” recognizes the essential role emergency medical services professionals play in delivering lifesaving care, strengthening public health, and working collaboratively across the healthcare continuum.

For Priority OnDemand, the theme reflects both the company’s mission and the people who make that mission possible every day. Across the Priority Ambulance family of companies, EMTs, paramedics, nurses, dispatchers, fleet teams, educators, support staff, and leaders work together to provide responsive, compassionate, and clinically focused care to patients and communities nationwide.

“EMS Week gives us an important opportunity to pause and thank the people who define who we are,” said Bryan Gibson, CEO of Priority OnDemand. “To our field crews, dispatch teams, support teams, and leaders across the country, your work matters. Every call answered, every patient cared for, every vehicle maintained, every dispatch coordinated, and every team member supported has helped bring this company to where it is today. Our continued growth is a direct reflection of your dedication, professionalism, and commitment to serving others. I am incredibly proud of what we have built together, and I am even more excited about what is ahead for our company and for the future of EMS.”

Read the full story:
https://pulse.ly/hachbh3jk2