Account not monitored 24/7. For information on outage situations, visit nbutexas.com/report-an-outage. At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends and we cherish each of these relationships. We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we work to give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren. We look forward to serving you—our neighbors and friends—with the best in electric, water, and sewer services. DISCLAIMER
NBU’s page was created to communicate matters of public interest with the general public. Questions, comments, or concerns related to NBU services, policies, programs, and community events are welcomed. This social media site constitutes a limited public forum. As such, NBU reserves the right to remove content that violates the terms of this policy or any applicable law. Specifically, NBU reserves the right to delete any posting that contains the following:
1. obscene or violent content;
3. discriminatory content, including content that promotes, perpetuates, or fosters discrimination on the basis of age, gender, race, religion, color, national origin, physical or mental disability, sexual orientation, marital status, and/or gender identity;
4. threats;
5. solicitation of business;
6. sexual content;
7. content that implies, promotes, or encourages illegal activity;
8. content that violates a copyright or trademark;
9. any content that violates federal, state, or local law; or
10. content that is unrelated to NBU services or that is inappropriate for our audience. In addition, a record of any violations will be kept. After a second offense, the account in violation will be sent a courtesy message warning of possible removal. A third offense from the account will result in a message indicating the account will be blocked from the NBU social media, unless otherwise agreed to by NBU. New Braunfels Utilities is not responsible for and does not endorse any comment posted by a member of the public. Commenters are personally responsible for their own comments, username, and/or any information the commentator places on this page. All content posted on this page is subject to the Texas Public Information Act, the Texas Local Government Records Retention Act, and e-discovery laws. This page is not monitored twenty-four hours-a-day, seven days a week (24/7). Please do not use this forum to communicate services issues or outages. For assistance regarding NBU’s services, please call 830.629.4628 (4NBU). For emergencies, please call 911. NBU strives to be consistent, but may not be able to catch all comments that violate these guidelines.
