Center for Public Management at the University of Oklahoma

05/22/2026

✨We’re Hiring!

💼 Technology Solutions Manager
🆔 Job Number: 492718 | Technology Solutions Manager - Norman, Oklahoma, United States
📍 Location: Norman, OK
🕒 Schedule: Full‑time | 8:00 AM–5:00 PM
💰 Salary: $80,000 - $94,000 annually (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

The Technology Solutions Manager is responsible for the administration and management of day-to-day operations of the Technology Solutions team, leads and manages Technology Solutions staff, provides administrative oversight and support on all Technology Solutions projects and initiatives.

🔍 What You’ll Do
Lead and manage day-to-day operations of the Technology Solutions team
Provide oversight and support for technology projects and initiatives
Supervise, mentor, coach, and evaluate assigned staff
Coordinate project planning, ex*****on, risk management, and evaluation
Oversee application and web-based solutions, including AI tools and content management systems
Collaborate with developers and designers to ensure usability, accessibility, and performance standards
Support implementation and enhancement of Learning Management Systems such as Totara or Moodle
Ensure compliance with accessibility standards, including Section 508 and WCAG 2.2
Monitor productivity, resource utilization, and project outcomes
Support onboarding, staff development, and continuous improvement initiatives
Perform additional duties to support departmental and organizational goals

🎓 What You Bring
Required Education & Experience: Bachelor’s degree, AND 3 years of management, leadership, or project experience.
Equivalency: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months of experience.

🛠️Skills:
Experience leading technology-based programs, products, or initiatives
Experience supervising technical or technology-adjacent teams
Knowledge of AI tools, digital platforms, and web-based applications
Familiarity with Learning Management Systems and digital learning technologies
Strong understanding of accessibility standards and Universal Design principles
Excellent leadership, communication, and organizational skills
Strong analytical, problem-solving, and collaboration abilities
Ability to manage multiple priorities and projects effectively

📢 Join the Center for Public Management at the University of Oklahoma and make a meaningful impact through public service and technology innovation!

03/18/2026

🗂️ We’re Hiring!

💼 Energy Assistance Supervisor
🆔 Job Number: 260485 | jobs.ou.edu
📍 Location: Oklahoma City (Hybrid Eligible)
🕒 Schedule: Full‑time | Between 7:00 AM–7:00 PM
💰 Salary: $48,000–$50,300 annually (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

The Energy Assistance Supervisor plays a key role in overseeing frontline support specialists and ensuring program quality, efficiency, and contract deliverables for the Energy Assistance program.

🔍 What You’ll Do
- Oversee daily office operations, including scheduling, documentation, and staff support
- Coordinate logistics for meetings and special projects
- Manage departmental communications and facilitate information flow
- Ensure compliance with university standards, regulations, and data privacy - policies
- Assist with reports, proposals, and administrative documentation
- Develop and implement policies, procedures, and workflow standards
- Serve as a liaison between CPM and other university offices
- Supervise, train, coach, and evaluate assigned staff
- Handle correspondence, calls, and inquiries professionally
- Monitor workflow, productivity, and resource utilization
- Lead special projects and continuous improvement initiatives
- Serve as the primary point of contact for office‑related issues
- Conduct onboarding and ongoing staff mentorship
- Perform additional duties to support departmental goals

🎓 What You Bring
- Required Education & Experience: Bachelor’s degree, AND 3 years of office management, administrative, or related experience
- Equivalency: A combination of education and experience may substitute at a 1-to-1 ratio

🛠️Skills:
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Advanced computer skills and broad software proficiency
- Proficiency in Microsoft Office
- High attention to detail and accuracy
- Exceptional written and verbal communication
- Professionalism, discretion, and strong interpersonal skills
- Ability to quickly build rapport with staff and customers
- Strong analytical and problem‑solving abilities

📢 Ready to lead, support public service programs, and make an impact?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260485

The University of Oklahoma has a Smoke and To***co Free Policy. No To***co or Drug use (including medical ma*****na) is allowed on any university property. You can review the Smoke and To***co Free Policy here.

03/18/2026

🗂️ We’re Hiring!

💼 Production Senior Support Specialist
🆔 Job Number: 260476 | jobs.ou.edu
🕒 Schedule: Full‑time | Monday–Friday, 8:00 AM–5:00 PM
💰 Pay: $18.00–$18.50/hour (based on experience)
🏡 Work Type: In-person | Hybrid Eligible
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

If you're motivated by purpose, service, and impact — this is the place for you.

The Production Senior Support Specialist plays a key role within the Energy Assistance program by supporting escalated referrals, delivering customer guidance, and helping ensure accurate service and follow‑up.

🔍 What You’ll Do
- Accept and manage escalated referrals from clients and county offices
- Serve as the initial point of contact to identify needs and provide information on services
- Research case information using specialized databases
- Handle complex or heated calls with professionalism and care
- Process customer requests and follow through on needed actions
- Participate in ongoing training to stay current with policies and procedures
- Support referral screenings and document recommendations based on defined criteria
- Perform related duties to support efficient program operations

🎓 What You Bring
- Required Education & Experience: High School Diploma or GED
- 24+ months experience in a call center or frontline customer service
- Strong computer and telephone proficiency
- Detail‑oriented with high accuracy
- Clear verbal and written communication skills
- Ability to build rapport with callers
- General office skills (multi‑line phones, filing, copying, faxing, mail)
- Strong customer service mindset
- Problem‑solving initiative and follow‑through
- Ability to manage stressful or escalated calls calmly and professionally

📢 Ready to make a difference and help support vital public service programs?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260476

03/11/2026

🚂We’re Hiring!

💼 Training Senior
🆔 Job Number: 260440 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid Eligible)
🕒 Schedule: Full‑time | Monday–Friday, 7:00 AM–7:00 PM (40 hours/week)
💰 Pay: $18.00–$18.50/hour (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

Join the OU Center for Public Management as a Training Senior, supporting the Energy Assistance Program through training development, program support, and policy research. This position plays a key role in helping staff deliver accurate, high‑quality services to Oklahomans.

🔍 What You’ll Do
- Support the program trainer with training development, materials, and management
- Conduct research, analyze data, and provide customer service support
- Identify discrepancies and resolve issues efficiently
- Research state and federal policies to develop compliant procedures
- Maintain the skillset needed to handle complex or heated contact center interactions
- Build and maintain professional relationships internally and externally
- Participate in initial and ongoing training to stay current on policies and procedures
- Serve on project work teams to develop goals and support materials
- Use specialized databases to research information and maintain accurate call tracking
- Process and follow up on customer requests
- Perform related duties to support program operations

🎓 What You Bring
- Required Education & Experience: High School Diploma or GED
- 24+ months experience in a call center or frontline customer service

Skills:
- Strong verbal and written communication
- Ability to understand written material and follow instructions
- Proficiency with computers, telephones, and general office equipment
- Detail‑oriented with strong accuracy in data entry
- Excellent customer service and problem‑solving initiative
- Ability to research solutions efficiently and professionally
- Skilled in handling multi‑line phones, faxing, copying, filing, and mail processing

📢 Ready to support training, improve processes, and make a real impact?
👉 Apply today: https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260440

The University of Oklahoma has a Smoke and To***co Free Policy. No To***co or Drug use (including medical ma*****na) is allowed on any university property. You can review the Smoke and To***co Free Policy here.

03/11/2026

🗂️ We’re Hiring!

💼 Energy Senior
🆔 Job Number: 260447 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid Eligible)
🕒 Schedule: Full‑time | Monday–Friday, 7:00 AM–6:00 PM
💰 Pay: $18.00–$18.50/hour (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

Join the OU Center for Public Management as an Energy Senior, serving as a lead-level Information Service Representative in a high-impact contact center environment. In this role, you’ll handle more complex calls, support statewide energy assistance programs, and ensure customers receive accurate information, resources, and follow‑up support.

🔍 What You’ll Do
- Serve as the primary customer interface for complex and escalated calls
- Identify customer needs, answer questions, and provide program information
- Generate, process, and mail forms for customers applying for services
- Research and verify information using specialized databases
- Maintain accurate and detailed call tracking records
- Stay up‑to‑date on program policies through ongoing training
- Process customer requests and ensure appropriate follow‑up
- Manage challenging or heated calls with professionalism and calm
- Perform additional duties to support the function of the contact center

🎓 What You Bring
- Required Education & Experience: High School Diploma or GED
- 24+ months experience in a call center or frontline customer service

Skills:
- Strong computer and telephone proficiency
- Excellent verbal and written communication
- Detail‑oriented with strong accuracy in data entry
- Ability to build effective rapport with callers
- General office skills (multi‑line phones, faxing, copying, filing, mail)
- Strong customer service and problem‑solving initiative
- Ability to remain calm and professional during complicated or stressful calls

📢 Ready to make a difference and support vital public service programs?
👉 Apply today: https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260447

03/11/2026

🗂️ We’re Hiring!

💼 Contact Center Specialist
🆔 Job Number: 260397 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid Eligible)
🕒 Schedule: Full‑time
💰 Pay: $16.00–$16.50/hour (based on experience)
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

Join the OU Center for Public Management as a Contact Center Specialist and support Oklahomans by providing education, guidance, and technical assistance for social service programs. You’ll have your own private cubicle workspace and play a vital role in helping state agency customers get the answers and support they need.

🔍 What You’ll Do
- Provide comprehensive assistance through inbound phone support, including assessment, research, and issue resolution
- Manage high volumes of inbound and outbound calls in a timely, professional manner
- Identify customer needs, clarify information, research issues, and offer solutions or alternatives
- Use case management systems and databases while maintaining strict client confidentiality
- Enter, update, and maintain call center documentation
- Provide program‑specific education and technical assistance to state agency customers
- Document contact outcomes and required follow‑up within case management systems
- Follow communication scripts when required
- Support various administrative and operational duties as needed
- Position may be eligible for remote or hybrid work

🎓 What You Bring
- Required Education & Experience: High School Diploma or GED
- 6+ months customer service or call center experience

Skills:
- Basic computer and data entry skills
- Clear verbal and written communication
- Strong customer service abilities
- Detail‑oriented and able to follow written instructions
- Ability to research and solve problems efficiently

🌟 Preferred Qualifications
- 24+ months experience in education, technical assistance, social services, contact centers, or general office roles
- Ability to multitask and remain calm under pressure
- Bilingual (Spanish/English) highly valued
- Prior contact center experience

🧭 Working Conditions
- Ability to sit and talk for extended periods
- Frequent hand/wrist motion
- Standard office environment

📢 Ready to make an impact and support public service programs?
👉 Apply today: https://ou.taleo.net/careersection/2/jobdetail.ftl?job=26039

02/27/2026

🌟 We’re Hiring!

💼 PEAK – Benefits Support Specialist
🆔 Job ID: 260384 | jobs.ou.edu
📍 Location: Norman, OK (Hybrid after training)
❌ Benefits: Not provided
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
📎 Required: Resume
💰 Pay:
• $17.00/hr during training
• $18.00/hr after successful completion of formal & on‑the‑job training

This position is offered through OU’s PEAK Temporary Staffing Services, with long‑term potential including eligibility to apply for a full‑time permanent role after meeting experience requirements.

Training begins March 30, 2026, with 3 weeks onsite in Noble followed by 12–16 weeks onsite in Norman. Reliable transportation to both locations is required. After meeting performance expectations, a hybrid/remote schedule may be available.

🔍 What You’ll Do:
- Support adult and family benefit programs
- Educate participants on program requirements
- Process applications and verification documents
- Provide customer assistance through inbound phone support
- Conduct interviews to gather customer information
- Review eligibility, identify discrepancies, and resolve issues
- Research state and federal policies to ensure compliance
- Maintain professional relationships and collaborate with team members
- Perform case research, documentation, and data analysis
- Support program delivery and workload needs

🎓 What You Bring:
- High School Diploma or GED
- 18+ months experience in data analysis, project coordination, or related work
- Excellent communication and customer service skills
- Ability to manage multiple tasks with accuracy
- Strong critical thinking and decision‑making abilities
- Ability to interpret state and federal regulations
- Professionalism and ability to handle confidential information
- Comfort working in a fast‑paced intake and support environment

🌟 Preferred:
- Case management experience

📢 Ready to begin a meaningful career with room to grow?
👉 Apply here: https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260384

02/25/2026

🗂️ We’re Hiring!

💼 Senior Administrative Support Specialist
🆔 Job ID: 260365 | jobs.ou.edu
📍 Location: Norman, OK (Onsite – Norman Campus)
💰 Pay: $18.00–$18.26/hour (based on experience)
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

As a Senior Administrative Support Specialist, you will play a key role in supporting both the Administrative Office and CPM Human Resources Department.

This position offers an exceptional OU benefits package, including:
✨ 14 paid holidays
✨ 27 days of leave annually
✨ Comprehensive insurance options
✨ Retirement savings plans
✨ OU tuition waivers

🔍 What You’ll Do:
- Plan and organize meetings and programs, including CPM Employee Orientation
- Maintain CPM SharePoint and produce the monthly newsletter
- Manage confidential office files and documentation
- Schedule appointments and coordinate administrative logistics
- Answer phones, direct inquiries, and support internal/external contacts
- Prepare correspondence, reports, and assembled materials
- Assist with payroll coordination and departmental errands
- Make travel arrangements as needed
- Support special projects and daily operations
- Perform additional duties to support departmental goals
- This role is fully onsite

🎓 What You Bring:
- High School Diploma or GED
- 24+ months office, clerical, or administrative experience
- Strong knowledge of office procedures and customer service
- Proficiency in Microsoft Outlook, Excel, and Word
- Excellent interpersonal and communication skills
- Ability to multitask, stay organized, and work both independently and in a team
- Strong attention to detail and accuracy
- Ability to work in a fast‑paced environment and meet deadlines

🌟 Preferred:
- 25+ months clerical experience
- Advanced Microsoft Office skills
- Experience with Qualtrics and InDesign

📢 Ready to support impactful work and join a collaborative team?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260365

02/25/2026

📞 We’re Hiring!

💼 Contact Center Specialist
🆔 Job ID: 260353 | jobs.ou.edu
📍 Location: Norman, OK (Hybrid)
💰 Pay: $16.00–$16.50/hour (based on experience)
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

Join the Child Support Care Call Center and make a meaningful impact by helping families across Oklahoma. This role offers on‑the‑job training, opportunities for advancement, performance incentives, and the potential for remote work after meeting performance expectations.

🔍 What You’ll Do:
- Use active listening to understand customer needs and provide accurate information
- Handle inbound and outbound calls in a timely, professional manner
- Follow scripts when needed and research solutions for customer issues
- Maintain accurate call logs and update databases
- Continually build skills and knowledge to complete call center transactions
- Support team goals and maintain strong professional relationships
- Perform other related duties as assigned

🔎 Background Check:
- A national background check and fingerprinting are required for employment.

🎓 What You Bring:
- High School Diploma or GED
- 6+ months of customer service or call center experience
- Strong verbal and written communication skills
- Basic computer knowledge
- Excellent customer service and problem‑solving skills
- Ability to research information efficiently
- Attention to detail and ability to follow instructions

📢 Ready to support families and grow your career in a positive, team‑focused environment?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260353

02/25/2026

📊 We’re Hiring!

💼 Workforce Coordinator
🆔 Job ID: 260034 | jobs.ou.edu
📍 Location: Oklahoma (Hybrid)
💰 Pay: $19.00–$21.00/hour (based on experience)
🕒 Schedule: Monday–Friday, 8:00 AM–5:00 PM
✅ Benefits: Yes
📎 Required: Resume & Cover Letter

The Workforce Coordinator plays a vital role in monitoring real‑time workload production and supporting operational decision‑making across high‑volume service areas.

🔍 What You’ll Do:
- Monitor real-time and near-real-time workload production
- Identify workload risks, service impacts, and backlog trends
- Provide timely data, analysis, and recommendations to leadership
- Maintain confidential workforce files, reports, and staffing data
- Coordinate communication related to workload issues or staffing updates
- Perform statistical and business research to support operational needs
- Distribute workload dashboards, alerts, and operational summaries
- Review office procedures and recommend improvements
- Support special projects, workload rebalancing, and operational initiatives
- Assist with timekeeping coordination and staff training on workload systems

🎓 What You Bring:
- High School Diploma or GED
- 12+ months office, clerical, or administrative experience
- Strong organizational, multitasking, and customer service skills
- Advanced knowledge of Microsoft Outlook, Excel, and Word
- Ability to work independently and collaboratively
- Detail‑oriented with strong accuracy in handling data
- Ability to meet deadlines and stay focused in fast‑paced environments
- Clear written and verbal communication skills

📢 Ready to support operations and help keep public service programs running smoothly?
👉 Apply today:
https://ou.taleo.net/careersection/2/jobdetail.ftl?job=260034