South Summit Dispatch Center

10/22/2026

Even K9 Rex isn’t too cool for school 🐾 🚓

10/20/2026

Discard your medications safely👇🏼

This Saturday, October 24 is National Prescription Drug Take Back Day.

Stop by Fire Station #2, 393 East Turkeyfoot Lake Rd, between 10 am - 2 pm to drop off unwanted, unused, or expired prescriptions to the Summit County Sheriff's Department.

10/20/2026

UPDATE-ALL PHONE LINES are WORKING! Thank you for your patience and understanding.

🚨 🚨Our 911 & non emergency lines are currently down🚨🚨

This WILL NOT delay service! Your calls will be routed to an appropriate agency and relayed to us accordingly.

10/15/2026

On Wednesday, a few of us from South Summit attended a Crisis Intervention Team training specific to the role of dispatchers, sponsored by National Center for Policing Innovation and hosted by Summit Emergency Communications Center.

All of our callers to SSDC deserve to be treated with respect, patience, and empathy. We as dispatchers are the FIRST first responders, and we want you to hear a calm, caring voice when you are having what, in that moment, is your worst day ever. A crisis can be different for each person, and we are NOT here to judge, shame, or minimize. We are here to get you the help and resources you need at the time, and to give you the hope that things CAN get better 🫶

Mental, emotional, and physical wellness matters for our entire team as well. Check on each other. Show you care. Take time out for YOU. Sleep well, eat better, and get some physical activity most days. We need to take care of ourselves before we can effectively take care of others 💛

10/10/2026

🚨 SAFETY SATURDAY | Teach Them Early

Does your child know what to do in an emergency?

Take a few minutes today to make sure they know:

☎️ How to call 911 (tel:911)
👤 Their first and last name
🏠 Their home address
📱 A parent’s or guardian’s name

Most importantly, teach them not to be afraid of the voice on the other end of the phone.

If they ever need us, we’ll be ready to help. 💛

A five-minute conversation today could make a lifesaving difference tomorrow.

A special THANK YOU to Officer Klapp & his wife for letting us post their handsome little man💙

10/09/2026

💛🎧 FEEL-GOOD FRIDAY | Making a Difference, One Call at a Time!

Not every superhero wears a cape. Some wear headsets, some wear badges, and some arrive with flashing lights! 🚓🚒🚑

Every day, our 911 dispatchers have the privilege of being part of something bigger than themselves.

📞 A reassuring voice during a frightening moment.

💛 A little compassion when someone needs it most.

🎧 A calm presence in the middle of chaos.

🚨 A team working together to get help where it’s needed.

Sometimes, making a difference doesn’t require a grand gesture. Sometimes, it’s simply answering the phone, listening, and reminding someone that help is on the way.

The best part of what we do? Knowing that even on the hardest days, we have the opportunity to make someone’s day a little better.

💛 Small moments. Big impacts. One call at a time.

✨ Happy Feel-Good Friday from your 911 Communications Center!

10/08/2026

📡 TRANSMISSION THURSDAY | More Than Just Radio Traffic

🎙️ Ever wonder what happens when a dispatcher keys up the radio?

Behind every transmission is information that helps keep our first responders and community safe.

🚓 Coordinating officers
🚒 Dispatching fire departments
🚑 Communicating with EMS
📍 Updating locations
⚠️ Relaying critical information

Every transmission has a purpose. Every second counts.

10/07/2026

Why We Ask Wednesday🤔

When we ask questions during an emergency, we’re not trying to slow things down—we’re trying to get responders the information they need.

📍 Where are you?
🚨 What happened?
👥 Who is involved?
⚠️ Is anyone in immediate danger?

Even when it feels like we’re asking a lot, keep talking to us and follow the dispatcher’s instructions.

Behind every question is a reason.

💛 We’re listening. We’re working. We’re getting you help.

09/18/2026

South Summit Dispatch Center would like to congratulate our manager, Leslie Hayman, on her nomination for Communication Center Manager of the Year. Some of us were able to attend the 2026 Ohio Gold Star Awards in Columbus on Wednesday to celebrate her and the other nominees.

Below is the letter submitted on her behalf, and it sums up why Leslie is just amazing!

⭐️ I would like to nominate Leslie Hayman for the Dispatch Manager of the Year Award to recognize her exceptional leadership, operational excellence, and dedicated commitment to both team success and customer satisfaction. As Dispatch Manager, Leslie consistently demonstrates an outstanding ability to operations with excellence and efficiency. She has implemented organized and streamlined dispatch policies and procedures that has improved operations and enhanced service reliability. Leslie's proactive approach to solving problems has ensured challenges being resolved swiftly by minimizing any disruptions by maintaining high-performance standards. Beyond her operational achievements, Leslie is a dedicated leader who continues to be a positive influence ensuring a collaborative work environment. She spends time mentoring team members while encouraging professional growth and promotes clear communication and understanding across all levels of the organization. Leslie maintains a strong focus on customer service. Her commitment ensures timely and accurate dispatch operations that directly contributes to enhanced customer satisfaction and trust. In conclusion, Leslie demonstrates the qualities of an exceptional Dispatch Manager through leadership and dedication. Her contributions have a meaningful and lasting impact on her team and organization. I strongly recommend her for Dispatch Manager of the Year Award. ⭐️