Wise County Public Service Authority

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Wise County Public Service Authority Like our page to stay up to date on announcements from the Wise PSA such as maintenance, construction

Town of Pound Water Customers:Water service may be interrupted beginning at 3:30 p.m. on Thursday, September 24, 2026, w...
09/23/2026

Town of Pound Water Customers:

Water service may be interrupted beginning at 3:30 p.m. on Thursday, September 24, 2026, while the water system is connected to the new 350,000-gallon water storage tank.

Please prepare for an extended outage. The duration will depend on field conditions and how quickly the connection can be completed and the system returned to normal operation.

What you should do
• Store drinking water in clean, covered containers before 3:30 p.m.
• Avoid starting laundry, dishwashing, or other high-use activities after work begins.
• Check faucets after service is restored. Water may be discolored or cloudy at first; run cold water until it clears.

This work is necessary to place the new storage tank in service and improve reliability of the Town of Pound water system.

We apologize for the inconvenience and appreciate your patience. If you have questions or experience a problem after service is restored, please contact our office.

This is a message from Wise County Public Service Authority. PSA contractors will be tying in a new water line on Kille...
09/14/2026

This is a message from Wise County Public Service Authority. PSA contractors will be tying in a new water line on Killen Hollow Road in Pound tomorrow, September 15.

A temporary water outage will occur while this necessary upgrade is being completed.

We apologize for the inconvenience and appreciate your patience and understanding as we work to improve the water system.

PSA contractors will be tying in a new water line in the Pole Bridge area on Thursday, September 10.Customers may experi...
09/09/2026

PSA contractors will be tying in a new water line in the Pole Bridge area on Thursday, September 10.

Customers may experience temporary water outages throughout the day while this work is being completed. We appreciate your patience and understanding as we work to improve the water system.

Thank you for your cooperation!

09/03/2026

PSA offices will close at 12pm on Friday, September 4th and all day Monday, September 7th in observance of Labor Day.

The Virginia Department of Health has assessed the Wise County Public Service Authority and each Virginia Waterworks Ope...
07/31/2026

The Virginia Department of Health has assessed the Wise County Public Service Authority and each Virginia Waterworks Operation a fee of $3.00 for each water service connection. This fee is a mandatory annual charge. The Department of Health will use the fee to assist waterworks owners in complying with the requirements of the Safe Drinking Water Act. PSA is collecting the $3.00 Waterworks Operation Fee on the utility bills due August 17, 2026 and it is listed as “VDH”. PSA must forward the fees to the state after collection.

***Please note, this is not a new fee. This fee is charged yearly, in August, and is mandatory throughout the entire State of Virginia. The PSA does not profit from this fee. This fee is paid to PSA and PSA pays the fee directly to the Virginia Department of Health – Office of Drinking Water.***

On Monday, August 3, PSA contractors will be transferring all customers in the Pound Bottom area onto the newly installe...
07/31/2026

On Monday, August 3, PSA contractors will be transferring all customers in the Pound Bottom area onto the newly installed waterline.

As crews abandon the old line and place the new waterline into service, water service may be intermittent throughout the day. Customers may experience temporary low pressure or short periods of no water as the switchover takes place. We recommend filling up a few containers of water ahead of time for basic needs.

We appreciate your patience and understanding as we complete this necessary update to our water system. If you have any questions or experience prolonged outages, please contact the PSA office.

Water Outage Notice – July 14Due to scheduled water line maintenance and replacement, water service will be interrupted ...
07/13/2026

Water Outage Notice – July 14

Due to scheduled water line maintenance and replacement, water service will be interrupted in the following areas:
-Old Indian Creek Road
-Bean Gap
-Route 72
-The four-lane toward Pound
-North Fork
-South Fork
-Surrounding areas
-The Stephens area may also be affected.

Work will begin tomorrow, July 14. Water outages are expected to last for most of the day and may continue into the evening or even the following day.

Our goal is to complete the repairs by tomorrow evening. However, because of the age of the water lines in these areas and the high water pressure, additional leaks are likely to occur. If this happens, repairs will take longer, and our crews may need to continue working through the night and beyond to restore service safely.

We apologize for the inconvenience and appreciate your patience and understanding as our contractor completes these necessary improvements to the water system.

We also ask that everyone please be kind and respectful to our staff and crews as they work to complete these important repairs.

Thank you for your cooperation and support.

07/10/2026

Water Restoration Update:

Our PSA crews have been working around the clock to restore water service as quickly and safely as possible. At this point, many of our employees have worked more than 24 consecutive hours, after already putting in 17+ hour shifts over the previous two days. They are exhausted, but they continue showing up because they are committed to getting your water restored.

We know these repeated outages caused by the construction project have been incredibly frustrating. We share that frustration, and we understand how difficult it is to be without water. Please know that our crews are doing everything they can to complete the repairs and restore service as quickly as possible.

We also want to ask for your patience and kindness. Our employees are working under extremely challenging conditions and are doing everything within their power to help our community. We understand your frustration, but we ask that you please refrain from yelling at or being disrespectful toward our staff. They are your neighbors, friends, and family members, and they deserve to be treated with the same respect they strive to show each of you.

Thank you for your continued patience, understanding, and support as we work to restore service to everyone as quickly as possible.

Due to line maintenance/replacement this week, there will be water outages in the following areas: Old Indian Creek Rd, ...
07/08/2026

Due to line maintenance/replacement this week, there will be water outages in the following areas: Old Indian Creek Rd, Bean Gap, Rt. 72, the four lane going to Pound, North Fork, South Fork and surrounding areas. There is also the possibility of the Stephens area being affected by this as well. We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding as our contractor completes these necessary updates.

Address

5622 Industrial Park Road
Norton, VA
24273

Opening Hours

Monday 8am - 4pm
Tuesday 8am - 4pm
Wednesday 8am - 4pm
Thursday 8am - 4pm
Friday 8am - 4pm

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