Grant Street Group

Peak tax season tests whether payment infrastructure can perform or simply endure. For many agencies, success depends on system reliability and staff capacity when volumes are at their highest.

PaymentExpress is engineered to deliver consistent, year-round payment performance, with the resilience required when tax volumes peak–helping reduce manual work for finance teams, including an average 85% reduction in chargeback rates across clients.

Williamson County, TX, offers a clear example of what this looks like in practice:

➡️ 48% year-over-year reduction e-check returns
➡️ Under 1% return rate during peak tax weeks, even at scale
➡️ 70% decrease in abandoned calls by shifting routine payments to automated IVR

Read the full Williamson County story: https://www.grantstreet.com/gs-journal/williamson-county-modernizes-tax-collection-with-grant-street-groups-paymentexpress?utm_source=facebook&utm_medium=social&utm_campaign=txposttaxseason1&utm_id=txposttaxseason1

PExFest 2026 brought our PaymentExpress team together in Pittsburgh for two focused days of collaboration and innovation.

Through deep discussion and hands-on working sessions, we dug into the real challenges government agencies face today, and how we can continue to meet them with flexible, secure, and modern solutions.

As we look ahead, the momentum from PExFest is helping shape what comes next for PaymentExpress, keeping us focused on practical solutions to the needs of the clients we serve.

It’s official: TaxSys is now integrated with Florida’s new motor vehicle information system! 🎉

We’re proud to announce the completion of a major modernization project for the state of Florida. This integration concludes a multi-year collaboration with our Tax Collector clients and the state to deliver faster, more reliable motor vehicle services for residents. A huge thank you to all of our Tax Collector clients for their guidance and dedication.

Learn more about this milestone: https://www.grantstreet.com/gs-journal/florida-motor-vehicle-services-modernized-with-taxsys-full-cashiering-integration?utm_source=facebook&utm_medium=social&utm_campaign=orionmvi&utm_id=orionmvi

Digital wallets aren’t the future of government payments – they’re the present.

As citizens increasingly expect secure, modern checkout experiences everywhere, government agencies are modernizing to keep pace.

And the shift is real: PaymentExpress now processes more than one million online Apple Pay transactions each year, a milestone that reflects accelerating resident demand for fast, secure digital wallet options.

According to Capital One Shopping’s (https://capitaloneshopping.com/research/apple-pay-statistics/) 2025 digital wallet research:

➡️ Apple Pay holds 92% market share
➡️ 90%+ of retailers accept it
➡️ It accounts for 53.7% of all in-store mobile wallet transactions
➡️ Usage has grown 29% since 2022

Governments are seeing the same trend. The Ohio Bureau of Motor Vehicles expanded from in-person digital wallets to online Apple Pay in October 2024. In their first month, they processed just over 6,000 online Apple Pay transactions and today see 18,000+ each month.

As digital wallet adoption accelerates, PaymentExpress is helping government agencies deliver secure, convenient, and citizen-friendly payment experiences across every channel.

Learn more about how the Ohio BMV introduced Apple Pay online via PaymentExpress: https://www.grantstreet.com/gs-journal/ohio-bureau-of-motor-vehicles-introduces-apple-pay-as-new-online-payment-method-via-paymentexpress.

Apple Pay Statistics (2025): Users, Market Share & Growth Rate Analysis of the latest available data on Apple Pay's current (and expected growth in) market share, total users, revenue and more.

Happy Holidays from the Grant Street Group team!

Regional Animal Services of King County (RASKC) is now live with PaymentExpress®!

We’re excited to support RASKC as they modernize their payment experience for donors and adopters. Their transition included two online payment solutions and seven new tap-to-pay card readers, bringing faster, easier, and more secure checkout options to the community.

RASKC is one of the first of 30 King County agencies that will transition to PaymentExpress by January 2027. This upgrade strengthens daily operations and frees staff to focus on what matters most: caring for animals and serving residents.

We’re grateful to partner with King County on this multi-agency modernization effort and proud to see the first go-live already delivering value!

Alameda County, the 21st most populous county in the U.S., has officially gone live with Grant Street Group’s PaymentExpress®, completing a seamless transition just before its busiest collection period.

Now, Alameda County’s 1.6 million residents can pay property taxes using Apple Pay, Google Pay, PayPal, Venmo, and other modern payment options across online, in-person, and phone channels.

“The implementation was remarkably smooth with minimal disruption to our operations. Grant Street Group worked around our busy tax season and kept us informed throughout the process.”
— Elvia Quiroga, Chief Deputy Tax Collector

Learn more here → https://buff.ly/NVehyN5

Alameda County Treasurer-Tax Collector Launches Modern Payment Platform Ahead of Critical Tax Season | Grant Street Group Alameda County launches PaymentExpress®, expanding secure online, in-person, phone, and digital wallet tax payments for 1.6M residents ahead of tax season.

Williamson County’s Tax Assessor-Collector office modernized its payment operations using PaymentExpress, and the results speak for themselves.

✔️A 48% year-over-year drop in e-check returns
✔️A 70% reduction in abandoned calls
✔️Duplicate payments, nearly eliminated

We’ll be at the V.G. Young Conference in Montgomery this week. If improving payment workflows is on your 2026 roadmap, let’s connect!

https://bit.ly/3Xnlvhf

Heading to the V.G. Young Conference in Montgomery next week? Let's discuss modernizing your payment and reconciliation processes. 🤝

Williamson County recently transformed its tax collection process with PaymentExpress®, modernizing payments, reconciliation, and constituent experience across their busiest season.

Tax Assessor-Collector Larry Gaddes called it “the most seamless and well-supported product deployment our office has ever been a part of.”

If you're exploring ways to reduce staff workload, streamline reconciliation, or expand digital wallet options, our team would love to connect at V.G. Young.

🔗 View the Williamson County case study - https://bit.ly/3Xnlvhf

The Fontana Herald News recently highlighted San Bernardino County’s launch of TaxSys®, marking the County’s transition from a decades-old legacy system to a modern, cloud-based property tax platform.

Since its launch, TaxSys has already delivered faster processing, real-time updates, and a more seamless experience for taxpayers, local agencies, and staff. San Bernardino County leadership noted that “what once took days or weeks to process now occurs in real time,” reflecting the impact of modernization on service quality and operational efficiency.

🔗 Read the full article: https://www.fontanaheraldnews.com/news/sb-county-launches-modern-property-tax-system/article_ccc19902-3cdb-47ae-923d-d3a33c92e475.html

SB County launches modern property tax system The San Bernardino County Audi- tor-Controller/Treasurer/Tax Collector (ATC) officially launched TaxSys®, a modern, cloud-based property tax management system that replaces the County’s nearly 45-year-old legacy platform in July 2025. This

Williamson County’s Tax Assessor-Collector office (Williamson County, Texas - Government) is seeing real results after modernizing payments with PaymentExpress:

▶️ 48% drop in e-check returns
▶️ More accurate payment workflows
▶️ Faster, more consistent customer service

Read the full story here: https://bit.ly/3Xnlvhf.