Pittsburgh Water

Everyone deserves affordable access to high-quality water services. Our Customer Assistance Programs are designed to help income‑qualified customers maintain this important access through discounts, grants, and more. Find out what you may qualify for: https://pittsburgh-water.com/4a9TbGc

Join us at the Carrick Library tomorrow evening for a Community Construction Conversation detailing the upcoming Stewart Avenue Stormwater Improvements, a joint effort with the City of Pittsburgh to address flooding in Carrick and Overbrook. The meeting will cover construction schedules, traffic impacts, and the improvements that will take place. We welcome the community to ask questions and learn more about this effort! https://pittsburgh-water.com/4vY6Gkv

In observance of Juneteenth, our offices will be closed Friday, June 19. Dispatchers and Operations will be available to respond to water or sewer emergencies. If you experience an emergency, please call our 24/7 Emergency Dispatch at 412-255-2423 (Press 1).

Pittsburgh Water is committed to delivering safe, high-quality drinking water directly to your tap. Year after year, we meet or outperform all regulatory requirements. Through generational infrastructure investments, we maintain a focus on access and affordability. because our treatment and testing regimen proves you can trust every drop. Learn more in our most recent Water Quality Report: https://pittsburgh-water.com/4a6ZMBa

As summer approaches, we're reflecting on a busy spring! While our Operations and Engineering teams have been focused on building a resilient water future for Pittsburgh, our Public Affairs, HR, and PGH2O Cares teams have been focused on community outreach and workforce development. Read more in our Spring 2026 recap: https://pittsburgh-water.com/4azBz6E

Find us at State Rep. Lindsay Powell's 2nd annual Family Fair in Lawrenceville this holiday weekend! This free, family-focused event is a great chance to connect with fellow community members, and we'll be there with information on stormwater, water quality, and our Customer Assistance Programs. Join us and take part in the fun for all ages with a dunk tank, free sweet treats, and special appearances from Pittsburgh mascots! https://www.pahouse.com/Powell/InTheNews/NewsRelease/?id=143838

June is Children's Awareness Month, and we're highlighting our focus on the health and well-being of the next generation. Lead is a health risk to all, but especially young children. In addition to constantly optimizing our water treatment practices (resulting in record-low lead levels in our most recent compliance testing), we are committed to removing all residential lead service lines from our system by the end of 2027. We are proud to have already replaced over 15,000 lead lines and we won't stop until we're done: https://pittsburgh-water.com/4eKummA

New Podcast Episode: Tapping Into Customer Service at Pittsburgh Water
Featuring Julie Mechling, Director of Customer Service at Water.

When you turn on the tap, pay your bill, or call with a service question, there is a team of people working behind the scenes to keep essential services moving.

In this episode, Julie Mechling, Director of Customer Service at Pittsburgh Water, shares how Pittsburgh Water supports more than 100,000 accounts, helps customers understand their bills, responds to service issues, and uses technology to improve communication and customer support.

The conversation also highlights:
💧 Billing and meter reading
💧 Emergency dispatch
💧 Customer assistance programs
💧 Leak alerts and outage notifications
💧 Lead service line replacement efforts
💧 The role of trained customer service staff in helping residents every day

This episode is a great reminder that water service is about more than pipes, treatment, and infrastructure. It is also about people, communication, compassion, and trust.

Listen now:
Apple Podcasts:
https://podcasts.apple.com/us/podcast/authorities-on-air/id1828478407
Spotify:
https://open.spotify.com/show/76ZYMAIe4vRb4LPAd06zeu?si=nMOxE69IRvuXxcBg6KpAAw
Stream Online:
https://www.buzzsprout.com/2520489/episodes/18774842

It's restoration season! Our website offers a daily update on the location of past worksites where sidewalk and street restoration is set to occur, pending weather and other factors. Find out if we'll be in your neighborhood this week: https://pittsburgh-water.com/3S5GmXe