Western Virginia Water Authority

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Western Virginia Water Authority Providing quality drinking water and wastewater service to customers in the Roanoke Valley. Water or Sewer Emergency? Call 540-853-5700. Please be kind and civil.

(Answered 24 hours/day)
Require Customer Service? Email us at [email protected] or call 540-853-5700. This site serves to inform and engage with the fans, friends, and customers of the Western Virginia Water Authority. We encourage your comments and questions. The Western Virginia Water Authority reserves the right to delete comments that:
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•Advocate illegal activity. Please email us at [email protected] with any concerns about this site’s content. Comments made to this page are the opinions of the authors and not of the Western Virginia Water Authority.

10/23/2026

Protecting our water resources is essential to the health, safety, and future of our region. In this video, three community members share their perspective on the importance of water and their role in protecting it throughout the Roanoke Valley.

Mark your calendars! This Saturday, October 24, is National Drug Takeback Day! Drop off your unused, unwanted, or expire...
10/22/2026

Mark your calendars! This Saturday, October 24, is National Drug Takeback Day! Drop off your unused, unwanted, or expired medications from 10am-2pm at the Berglund Center in Roanoke City.

To learn more and view all of the take back locations, visit bit.ly/4jnASCP

Last week sixth grade students at Ben Franklin Middle School in Rocky Mount visited the school's outdoor classroom along...
10/19/2026

Last week sixth grade students at Ben Franklin Middle School in Rocky Mount visited the school's outdoor classroom along Powder Mill Creek to conduct water quality testing. They tested for pH and dissolved oxygen and sampled benthic macro-invertebrates to determine the health of the creek.

For more than a decade, the Water Authority, Blue Ridge Soil & Water Conservation District, Ferrum College and the Blue Ridge Foothills Chapter Master Naturalists have sponsored this educational program providing hands-on learning for the students and a chance for them to learn about water stewardship.

10/16/2026

Mark your calendars! Saturday, October 24 is National Drug Takeback Day! Drop off your unused, unwanted, or expired medications from 10am-2pm at the Berglund Center in Roanoke City.

To learn more and view all of the take back locations, visit bit.ly/4jnASCP

Providing quality drinking water and wastewater service to customers in the Roanoke Valley.

🚧💧 What a great day at the Branch Girls in Construction Experience on Saturday!We were excited to showcase our Sewer Vac...
10/14/2026

🚧💧 What a great day at the Branch Girls in Construction Experience on Saturday!

We were excited to showcase our Sewer Vactor Truck and water meters while giving participants a hands-on look at the important work we do every day.

🚽 Kids learned what should (and shouldn’t!) go down the drain and saw the equipment we use to clear clogged sewer pipes.

💦 We also demonstrated our residential and commercial water meters, and participants learned how to identify and repair leaks!

We loved being part of this event and inspiring the next generation of builders, problem-solvers, and future leaders in construction. Thanks to everyone who stopped by and made the day such a success! 👷‍♀️👏

Update 10/15 9:45am - the break has been repaired, but Yellow Mountain Road at Welcome Valley Road is still closed while...
10/14/2026

Update 10/15 9:45am - the break has been repaired, but Yellow Mountain Road at Welcome Valley Road is still closed while crews repair the pavement. Crews estimate that it will reopen around 5pm this afternoon.

Yellow Mountain Road SE is closed between Wellington Drive SE and Welcome Valley Road SE due to a water main break🚨

Expect delays and follow detour signs.

The Western Virginia Water Authority will shut off water to the area at 11 a.m. while they repair the break. Garden City Elementary School will dismiss at 11:15 a.m. today, Oct. 14, due to the water shutoff. Roanoke City Public Schools

Update 10/15 9:45am - the break has been repaired, but Yellow Mountain Road at Welcome Valley Road is still closed while...
10/14/2026

Update 10/15 9:45am - the break has been repaired, but Yellow Mountain Road at Welcome Valley Road is still closed while crews repair the pavement. Crews estimate that it will reopen around 5pm this afternoon.

🚧 We are currently experiencing a large outage in the Garden City Area. Please use the outage map on our website to determine if your service is impacted by this outage.

www.westernvawater.org/outage

Join the many customers who use water wisely. 💦 Small changes can have a big impact. For a complete list of water wise t...
10/09/2026

Join the many customers who use water wisely. 💦 Small changes can have a big impact.

For a complete list of water wise tips, information about voluntary conservation or to access our drought contingency plan, visit bit.ly/3SY2lzM

Join our team! Explore careers in the water industry. Please see our website for more information and how to apply: www....
10/06/2026

Join our team! Explore careers in the water industry. Please see our website for more information and how to apply: www.westernvawater.org/careers

Spring Hollow Reservoir was constructed by Roanoke County in the 1990s to provide additional water supply for the growin...
10/05/2026

Spring Hollow Reservoir was constructed by Roanoke County in the 1990s to provide additional water supply for the growing Roanoke Valley. The 990-foot-long dam was completed in 1993, and in May of 1995, the 3.2 billion-gallon reservoir reached full pond.

Today, this reservoir serves as an important water source for a large portion of Roanoke County and into Franklin County.

Address

601 S. Jefferson Street , Suite 200
Roanoke, VA
24011

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+15408535700

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