Western Virginia Water Authority

Western Virginia Water Authority

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Providing quality drinking water and wastewater service to customers in the Roanoke Valley. Water or Sewer Emergency? Call 540-853-5700. Please be kind and civil.

(Answered 24 hours/day)
Require Customer Service? Email us at [email protected] or call 540-853-5700. This site serves to inform and engage with the fans, friends, and customers of the Western Virginia Water Authority. We encourage your comments and questions. The Western Virginia Water Authority reserves the right to delete comments that:
•Include vulgar language, personal attacks of any k

Photos from Virginia Section AWWA's post 06/22/2026

Congratulations to Sarah, our Director of Public Relations, on her national Public Communication Achievement Award! 🏆 Sarah has been with the Water Authority for 20 years and has been instrumental in developing our education outreach programs, website and other internal and external communication initiatives. 🌟

06/22/2026

With 50 years of service, Lloyd has made a significant impact on the Western Virginia Water Authority and his community. Lloyd enjoys his job and the numerous opportunities it affords him to share his passion, skills, and knowledge with his community and the next generation.

Are you interested in a career that inspires the next generation and positively impacts our community? We invite you to view all of our open positions and apply today at www.westernvawater.org/careers.

06/21/2026

Congratulations to Blue Ridge PBS and the Western Virginia Water Authority for being nominated for an Emmy for our Legacy in Every Drop (Water is Life) documentary! Check it out at https://youtu.be/J6jgKbciQ5A?feature=shared

It was wonderful to work with Blue Ridge PBS on this piece and an honor to be nominated.

Congratulations to PBS Appalachia and WTTG for winning the category!

06/21/2026

Be water wise!💦 Water your lawn or garden🌱 before 10am or after 7pm when temperatures are cooler to minimize evaporation.

💧For more water wise tips, visit our website - www.westernvawater.org/waterwise

06/19/2026

Our offices will be closed Friday, June 19th in observance of the holiday.

For water and sewer emergencies during this time, please call our standby crews at 540-853-5700.

06/19/2026

Check out the new ⭐Reservoir Levels Dashboard⭐ on the WVWA website. 💦 www.westernvawater.org/reservoirlevels

Updated daily, the interactive feature provides reservoir capacity and water levels for both Carvins Cove and Spring Hollow reservoirs. With decades of data on our reservoirs, the Authority is confident in our system's ability to continue supporting the region, even in dry conditions of little to no precipitation. ☔

Water Supply Projections are posted monthly in our board reports, which can be found on the WVWA website under Board of Directors.

06/17/2026

Be water wise!💦 A leaky toilet🚽 can waste up to 200 gallons of water 💧per day or 6,000 gallons a month. Check your toilets regularly and save water and money💲!

Find more Water Wise tips on our website - www.westernvawater.org/waterwise

06/15/2026
06/13/2026

The Authority is replacing 300 linear feet of 8" sanitary sewer pipe 🚧 in the Williamson Road and Hershberger Road area beginning Monday, June 15.

Construction 🛠️ is expected to last 6 to 8 weeks. We will have message boards posted in the area to provide project updates. 🔧🚧💧

06/12/2026

Conditions are dry across the region, but our reservoirs are continuing to serve their intended purpose of storing water when precipitation is lacking. 🌧️

Although we are not under voluntary water restrictions at this time, we always encourage our customers to use water wisely. 🤓

Here are some ways you can use water wisely and lower your monthly bill: 💸

🌱 To avoid evaporation, water your garden during the cooler parts of the day (before 10am and after 7pm).

🐶 Before you dump out water from your pet’s bowl, consider using it to water your plants.

👕 Only run your washing machine and dishwasher when they are completely full.

Check out our website for more tips!

The water level at Carvins Cove, the Roanoke Valley's largest water source, would have to fall another two and a half feet by July 1 to trigger voluntary water conservation. ⤵️ Find a link to the story in the comments.

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Location

Telephone

Address


601 S. Jefferson Street , Suite 200
Roanoke, VA
24011

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm