Arbitration Certification Program

Arbitration Certification Program

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Protecting California car owners by certifying free-to-use arbitration programs.

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IMPORTANT, PLEASE READ!!

• The Arbitration Certification Program and the Department of Consumer Affairs reserves the right to remove any comments that it deems inappropriate.

• The appearance of external links on this site does not constitute an official endorsement by the Arbitration Certification Program or the Department of Consumer Affairs.

Arbitration Certification Program - CA Department of Consumer Affairs 03/09/2026

California’s Arbitration Certification Program is a 100% Free Lemon Law Assistance resource that keeps you in the driver’s seat.

Not only is the program free, faster and simpler – it’s nonbinding. You don’t have to accept the arbitrator’s decision to resolve the issue. Contact us for more information:

Contact us if you need help:
📞 (916) 574-7350
🌐 www.dca.ca.gov/acp

Arbitration Certification Program - CA Department of Consumer Affairs Arbitration Certification Program

02/13/2026

Did You Know? California’s Arbitration Certification Program is a 100% Free Lemon Law Assistance resource that could help you settle a warranty dispute with your vehicle manufacturer at no cost. Watch the second part of our Q&A series and visit www.lemonlaw.ca.gov for more information.

01/23/2026

Did You Know? California’s Arbitration Certification Program is a 100% Free Lemon Law Assistance resource that could help you settle a warranty dispute with your vehicle manufacturer at no cost. Watch the Q&A and visit www.lemonlaw.ca.gov for more information.

Arbitration Certification Program - CA Department of Consumer Affairs 12/31/2025

"Why should I contact ACP for a vehicle warranty or Lemon Law issue?”

Your vehicle warranty or Lemon Law dispute is typically settled in less than 3 months, for free.

“Can’t I hire a lawyer for that and get it settled?”

Litigation is costly and could last months. ACP may be able to help you settle your warranty or Lemon Law dispute within 40 days.

Contact us if you need help:

📞 (916) 574-7350
🌐 www.dca.ca.gov/acp

Arbitration Certification Program - CA Department of Consumer Affairs Arbitration Certification Program

12/23/2025

"Myth: You need to hire legal help to file a Lemon Law Claim.

Truth: Not necessarily. Find out if your manufacturer is certified with California’s Arbitration Certification Program, a 100% Free Lemon Law Assistance resource that can help you settle a warranty dispute fast!"

📞 (916) 574-7350
🌐 www.dca.ca.gov/acp

Arbitration Certification Program - CA Department of Consumer Affairs 12/16/2025

Did you know? California’s Arbitration Certification Program is a 100% Free Lemon Law Assistance resource that has helped with returning of millions of dollars to consumers through:

· Reimbursements
· Replacement vehicles
· Extended Service Contracts
· Additional repairs ordered

Contact us if you need help:

📞 (916) 574-7350
🌐 www.dca.ca.gov/acp

Arbitration Certification Program - CA Department of Consumer Affairs Arbitration Certification Program

12/10/2025

What can I expect during arbitration?

- It is a 100% Free Lemon Law Assistance resource.
- An informal meeting where a neutral third-party arbitrator hears both sides and then renders a decision.
- Peace of mind knowing that accepting the decision is in your hands.

Contact us!

📞 (916) 574-7350
🌐 www.dca.ca.gov/acp

12/02/2025

Consumers have options when they need help with a lemon 🍋🚗. The Arbitration Certification Program is a fast and simple Lemon Law Assistance resource. Contact us for more information.

🌐 www.dca.ca.gov/acp
📞 (916) 574-7350
[email protected]

Arbitration Certification Program Protecting California car owners by certifying free-to-use arbitration programs.

08/29/2024
Arbitration Certification Program Environmental Scan External Stakeholder Survey 10/02/2023

It is time for California’s Lemon Law, also known as the Arbitration Certification Program, to start developing our Strategic Plan for 2023-2027 and we want consumers to participate in the process. To see how you can make your voice heard, visit:

Arbitration Certification Program Environmental Scan External Stakeholder Survey Take this survey powered by surveymonkey.com. Create your own surveys for free.

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Location

Address


1625 N Market Boulevard
Sacramento, CA
95834

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm